Account Status
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  • How often will I receive a statement of my Points and summary of activities?
    You will receive a monthly e-statement showing the balance of Points with a summary of activities you have earned or redeemed Points in that statement period, or any Point adjustments made from the previous statement period. This will be sent to the valid e-mail address in your membership profile.
  • Can I check my account status online?
    Yes, you can simply login to your membership online account by visiting your Dashboard on Shangri-La Circle website. You can also update your personal profile and check the many other services available.
  • What is the meaning of "Transaction Date" and "Posting Date" on the Shangri-La Circle Account Statement?
    "Transaction Date" refers to the departure date of a guest following a hotel stay or the date when a guest used the restaurants or Chi, The Spa.  "Posting Date" refers to the credit date of Points to the members' account.