Redemption Group
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  • How can I register and maintain my nominees list?

    You can register up to five family members as nominees in your Redemption Group. To do this, we invite you to:

    • Download the Shangri-La Circle Mobile App on your mobile device.
    • Log in to your SLC online account.
    • Click on “Redemption Group” under the “Account” tab.
    • Click “Edit” to make the necessary changes.

    You can also:

    • Access your SLC online account on the Shangri-La Circle website.
    • Log in to your SLC online account.
    • Click on your membership card image and select “Dashboard” from the list.
    • Click “Profile”.
    • Click “Edit” to make the necessary changes in “Redemption Group” section.
  • Who can be nominated in my Redemption Group?
    Only your family members, including your spouse, children, parents, parents-in-law, grandparents, grandparents-in-law, and siblings aged 18 or older, are eligible to be a "nominee."
  • How do I redeem Redemption Awards for my nominees?
    You can login to your account by visiting Shangri-La Circle website and redeem Redemption Awards for nominees or contact Shangri-La Circle Member Services for assistance. You should ensure they are registered in the Redemption Group before a redemption reservation request is made.
  • Can my nominees also enjoy my Shangri-La Circle membership tier benefits?
    Shangri-La Circle membership tier benefits will not be extended to your nominees or accompanying guests.
  • Can I earn Points during my nominees' redemption award stay?
    You cannot earn Points on Qualifying Incidental Charges by the nominees on the redemption award stay even if you pay for any of the charges incurred by them.
  • Can my nominees make Awards redemption for themselves?
    All Awards redemptions can only be made by the member themselves.