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Shangri-La Singapore Announces The Appointment of Mr.John Rice as New General Manager

Shangri-La Singapore Announces The Appointment of Mr.John Rice as New General Manager

Shangri-La Hotels and Resorts is pleased to announce the executive appointment of Mr. John Rice as General Manager of Shangri-La Singapore on 1 November 2021, helming the Shangri-La Group’s first hotel comprising 792 guestrooms and suites across three distinctive wings amidst 15 acres of lush tropical gardens located in the heart of the city. In addition to this new capacity, Mr. Rice also holds the position of Vice President, Operations (Philippines), and will continue to oversee all the Shangri-La properties in the Philippines region.

An Australian national, Mr. Rice brings with him extensive knowledge and expertise in the luxury hospitality sector, with senior Shangri-La leadership appointments in Mainland China and the Philippines. He will assume an integral role in elevating the hotel to new heights and strengthening the brand reputation of Shangri-La Singapore.

Prior to his arrival in Singapore, Mr. Rice was instrumental in leading high performing hotel teams across six hotels and resorts in Manila, Cebu and Boracay; and played a pivotal role in leading the teams through the COVID-19 pandemic by identifying new revenue streams, launching new business initiatives and driving commercial results. He was also responsible for spearheading the opening of Shangri-La The Fort, Manila, the Shangri-La Group’s first mixed-use lifestyle destination consisting of guestrooms, serviced residences, private homes, two levels of sports complex and over 40 retail spaces in the same destination.

“Shangri-La Singapore is a dynamic property and a clear industry leader in family facilities and programmes, complemented by a range of unique stay and dining experiences. I am excited to work alongside the dedicated team in Singapore to continue pioneering new horizons and setting new benchmarks in the hospitality industry. At Shangri-La, we are constantly obsessed with delivering our signature heartfelt hospitality and creating moments of joy for our guests through thoughtful touchpoints, tailored experiences and vibrant offerings. I look forward to articulating this commitment with the team as we operate in this new normal,” said Mr. Rice.

As the General Manager of Shangri-La Singapore, Mr. Rice supervises the daily operations of the hotel including Shangri-La Apartments and Residences, and will be responsible in driving commercial growth, inspiring service excellence, enhancing guest engagement, strengthening community partnerships and elevating the hotel’s luxury family positioning. “As we expect the gradual opening of the borders and look forward to welcoming more international guests in the coming days, the key focus for the hotel would be to continue anchoring our priority on the health and safety of our guests through our Shangri-La Cares commitment,” he added.

About Shangri-La Singapore 

Shangri-La Singapore is an urban oasis set amid 15 acres of landscaped gardens, and mere minutes away from bustling Orchard Road. The flagship property of the Shangri-La group, this is where its legendary Asian hospitality took root in 1971. Hotel guests can choose to reside in the Tower, Garden or Valley Wing. Long-stay options of serviced apartments and residences are available as well. An extensive range of 11 restaurants and bars are found within the property, serving cuisines such as Cantonese, Japanese, Modern-European and Italian. With 5,500 square metres of function space available, it is an ideal venue for conferences and celebrations alike. The hotel is welcoming of families, boosting themed rooms and suites, an indoor interactive play area and an outdoor water playground to entertain the young ones. For more information, please visit

About Shangri-La Group 

Shangri-La, an iconic flagship brand of the Shangri-La Group, puts heartfelt service at the core of its distinctive Asian hospitality experience. Through imaginative and nature-inspired design, delightful culinary and cultural experiences, and its authentic and thoughtful service, the brand enables guests to realise their own moments of Shangri-La.

Today, the brand experience is brought to life in over 80 deluxe hotels and resorts at destinations around the world, including Australia, Canada, Mainland China, Hong Kong SAR and Taiwan, Fiji, France, India, Indonesia, Japan, Malaysia, Mauritius, Mongolia, Myanmar, Philippines, Singapore, Sri Lanka, Sultanate of Oman, Thailand, Turkey, the United Arab Emirates and the United Kingdom.

Shangri-La’s Golden Circle is the award-winning loyalty programme offering members a world of benefits when staying at participating Shangri-La, Kerry, JEN and Traders Hotels. The programme offers members access to mobile check-in and check-out, free nights and more. To enrol or learn more, visit

For more information, please visit


Os Hotéis e Resorts localizados em Hong Kong atualmente operam mais de 100 hotéis com mais de 41.000 quartos. Os Hotéis Shangri-La são propriedades de luxo com cinco estrelas que possuem instalações e atendimento de luxo. Os Hotéis Shangri-La estão localizados na Austrália, Canadá, China Continental, Fiji, França, Índia, Indonésia, Japão, Malásia, Maldivas, Mongólia, Maurício, Mianmar, Filipinas, Catar, Cingapura, Sri Lanka, Sultanato de Omã, Taiwan, Tailândia, Turquia, Emirados Árabes Unidos e Reino Unido. O grupo tem um canal de desenvolvimento substancial com projetos futuros na Austrália, China Continental, Camboja, Indonésia, Malásia e Arábia Saudita. Para mais informações e reservas, acesse o site pelo

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