COVID-19 Cancellation Policy: The health and safety of our guests and staff are of paramount importance to us. In view of the evolving novel coronavirus situation, we have proactively implemented a series of precautionary measures in our hotel on top of our usually strict hygiene standards, to ensure your well-being.
To response the epidemic warning announced by CDC, the hotel follows the government’s latest guidelines and remains open with the partial closure of our Health Club including sauna facilities, all shower facilities, group training class and rooftop whirlpool. The gym opens daily from 8:00am-10:00pm daily, the time of use shall not exceed 90 minutes per person; the rooftop swimming pool opens daily from 8:00am-12:00pm and 2:00pm-9:00pm, the time of use shall not exceed 60 minutes per person. Guests must wear mask and keep social distancing at all times except swimming. Health Club will also resume body treatment service from 9am to 9pm while Qi SPA will also provide treatments from 10am to 10pm. Guests and therapist must wear mask throughout the treatment. Some adjustment of the operating restaurants and bars as follows: The Cake Room and Room Service remain open; Shang Palace, Marco Polo Restaurant and Lounge, ibuki, Shanghai Pavilion and Lobby Court are open from now onwards. Cafe at Far Eastern will be reopened every Friday to Sunday from 3 September onwards. Shang Palace, Shanghai Pavilion, Marco Polo and ibuki continue to provide selected signature dishes for take-out and delivery service. Special menu through Uber Eats is also available. The hotel continues to implement strict pandemic pre-cautionary measures including compulsory mask-up, temperature check, providing hand sanitizers and real-name registration upon entering the hotel to ensure all guests' safety. For in-house guests, in-room dining is available while Horizon Club Lounge is open for breakfast, afternoon tea and Happy Hour. We are closely monitoring the COVID-19 situation and are following guidelines from Taiwan CDC. We understand there are many concerns during this time and wish to assure our guests that the safety and well-being of our guests, customers, and colleagues are of paramount importance to us. The Hotel Management  
420 rooms and suites located from Level 8 to Level 37
9 restaurants & bars (including a Michelin plate-recommended restaurant)
Glittering rooftop outdoor swimming pool with panaromic Taipei city view
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