Meeting your needs

Upon your arrival at Chi, please advise the receptionist if you have any health issues or concerns. Our receptionists are experienced in all treatments and would be delighted to assist you in planning your spa program if you are staying in the hotel for more than one day.

Preparing for your treatment

For ladies, no preparation is necessary. Turn up and enjoy! For men, we recommend shaving prior to having facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

What to wear

You may wish to bring a swimsuit while enjoying the spa’s garden facilities. For Chi villas and garden suites, there is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite.

Your privacy

Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

Making reservations

Advance booking prior to the intended treatment time is recommended. Please either call or visit the Chi desk in the main hotel lobby should you wish to discuss your personalized treatment.

Arriving on time

To make full use of your spa experience, please arrive at least 10 minutes before your appointment.

Late arrivals

In the event that you are running late, we will endeavor to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterwards.

Spa etiquette

To preserve the harmony within the spa, kindly turn off your mobile phone.

Minimum age

To maintain a peaceful environment, children under 16 years are not permitted in the spa. Treatments are permitted for children aged 12–17 years with a signed parental consent form. Please speak with one of our receptionists for further information. 

Cancellation

In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of 4 hour’s notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule. No shows or appointments cancelled within
4 hours will incur a 50% cancellation fee.

All treatments include use of the Relaxation Pavilion, Spa Pool and hot whirlpool bath. All prices in Philippine Peso and are inclusive of VAT and subject to 10% service charge and applicable local government tax. Prices subject to change without notice.

Your comfort

Although we try to anticipate your needs, we appreciate that a spa is a very individual experience. Please let  your therapist know if there is any way that she can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels. We appreciate your feedback and encourage you to kindly fill in a guest questionnaire following your treatment.