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About the Horizon Club

Personalised service & exclusive privileges

At Shangri-La, we understand that true luxury means quality time well spent. Whether travelling for business or pleasure, Horizon Club guests will enjoy an attentive and personalised level of service.

Our goal is to offer tailor-made, hassle-free travel experiences in some of the world’s most desirable destinations.

Horizon Club guests will enjoy Shangri-La’s unique spirit of hospitality, and a feeling of always being at home away from home. Benefits include bespoke holiday and business travel planning, as well as the following selection of amenities and services to match guests’ individual needs:

  • A Club Ambassador will welcome you personally to the hotel
  • You will enjoy an exclusive check-in/-out in our Club Lounge. If you arrive by hotel limousine, you may also choose to enjoy an exclusive check-in in the privacy of your room.
  • You will have a dedicated Club Concierge to take care of all your needs, including special travel arrangements and basic translation services
  • Tea, coffee or another hot beverage of your choice will be delivered to your room with your wake up call
  • Local telephone calls and faxes


Horizon Club guests will enjoy the convenient use of a private lounge, where facilities will include the following, with our compliments:

  • Breakfast in the Club Lounge or for take-away
  • Evening cocktails and canapés
  • Beverages served all day
  • Wi-Fi and broadband Internet access
  • Wide selection of newspapers and magazines
  • Pressing of one suit (2-piece) and shoe shine service
  • Use of meeting room facilities for two hours per day

Additional Benefits 

  • Fresh fruit in your room


Our younger guests, aged 12 and under, when under the supervision of parent or guardian, are welcome at the 21st floor lounge until 6pm, or at our 20th floor lounge anytime during the hours of operation.