Terms and Conditions
  • Gift cards are available for a set pound amount.
  • Gift cards can be used anywhere in Shangri-La Hotel, At The Shard, London just like cash.
  • Your gift card is only valid for one year from the date of activation (upon purchase) and can be used in multiple purchases until the value on the card reaches zero pounds.
  • Gift cards can be topped up with additional credit, the new value is then valid for one year from date of top up.
  • Shangri-La Hotel, At The Shard, London does not accept responsibility for lost or stolen gift cards. To ensure the safety of your gift card you should note down the 23 digit number on the back of your gift card.
  • Gift cards purchased at this site are only redeemable at Shangri-La Hotel, At The Shard, London and are not valid at any other Shangri-La Hotel or Resort.
  • Unless otherwise noted multiple purchases will be placed on a single gift card. Should you wish multiple purchases on separate gift cards, we suggest separate transactions for each card.
  • Gift cards are non-refundable, cannot be redeemed for cash and cannot be replaced if lost or stolen.

All of us at the Shangri-La Hotel, At The Shard, London look forward to welcoming you in the near future. If we can be of assistance in advance, please don't hesitate to contact us directly.