Driving Energy Efficiency and Reducing Carbon Emissions

Our commitment to the environment is a core driving force within our organisation. We prioritise minimising carbon emissions and enhancing energy efficiency in all our operations. This commitment is evident through various initiatives we've undertaken, including adhering to green building standards, implementing rooftop solar installations, and continually upgrading our facilities. These efforts collectively resulted in a commendable 6% reduction in energy consumption since 2019, reflecting our unwavering dedication to environmental stewardship and fostering a sustainable future.

Among the notable projects we have achieved or are currently underway are:

These initiatives exemplify our ongoing efforts to integrate sustainability into every aspect of our operations, ensuring that we not only meet but exceed environmental standards while paving the way for a more eco-conscious future.

Enhancing Water Efficiency

In recognition of the critical importance of preserving water resources, Shangri-La Rasa Ria remains steadfast in its commitment to minimising water usage across its operations. Embracing a proactive stance, the resort has embarked on a multifaceted approach aimed at implementing a range of water-saving initiatives. These encompass the integration of cutting-edge water-efficient technologies, the strategic deployment of water meters for meticulous monitoring and regulation, the innovative repurposing of greywater, and the harnessing of rainwater for the maintenance of its landscapes.

Among the resort's noteworthy endeavours, several projects have already come to fruition, while others are currently in progress. Firstly, in 2023, the resort successfully executed inter-departmental water reduction initiatives, yielding significant conservation outcomes. Moreover, the concerted efforts led to an impressive 26% reduction in water consumption in 2023 compared to the baseline of 2019. Looking forward, the resort has initiated the K-Smart Water Treatment Research project in 2024. This forward-looking endeavour is poised to drive further advancements in water conservation endeavours, leveraging state-of-the-art technologies and innovative methodologies. Through these proactive measures and ongoing initiatives, Shangri-La Rasa Ria affirms its dedication to not only minimising its environmental footprint but also spearheading meaningful progress in water sustainability practices within the hospitality industry and beyond.

Improving Waste Management and Minimizing Single-use Plastics

At our core, we uphold a commitment to responsible waste management, guided by the principles of reduce, reuse, and recycle. Our overarching goal is to minimise waste generation while enhancing recycling practices to foster a sustainable future.

Central to our sustainability efforts is the steadfast dedication to reducing the prevalence of single-use plastics. Since 2019, we have undertaken decisive actions to phase out plastic straws and stirrers from all our hotels. Building on this milestone, by 2022, we achieved the complete elimination of full plastic takeaway containers, cutlery, and bags across all our properties. These significant strides signify our unwavering resolve to combat plastic pollution and promote eco-friendly alternatives.

As part of our ongoing initiatives, we are actively transitioning to larger bathroom amenity bottles, thereby reducing the reliance on single-use plastic packaging. Furthermore, we are installing in-room filtered water taps to offer guests a sustainable alternative to disposable water bottles, aligning with our commitment to promoting responsible consumption and reducing plastic waste.

Through these concerted efforts and continual initiatives, we remain dedicated to advancing waste management practices and championing sustainability across our properties, demonstrating our enduring commitment to environmental stewardship and responsible business practices.

Ensuring Exceptional Guest Experiences and Feedback Management

At the heart of our mission lies a steadfast dedication to delivering genuine hospitality, ensuring that every guest experience is memorable and resonant. To achieve this lofty goal, we have developed a comprehensive approach to guest feedback management, employing a diverse array of tools and strategies.

Central to our methodology is the systematic gathering and meticulous analysis of survey responses and online reviews. Through this process, we gain invaluable insights into guest preferences and perceptions, allowing us to tailor experiences to individual needs and desires. Moreover, we place a premium on prompt and proactive communication, ensuring that any concerns voiced by guests are swiftly addressed and resolved.

Our commitment to excellence extends across our entire organisation, encompassing hotels, contact centres, regional offices, and headquarters. By fostering a culture of responsiveness and accountability, we strive to uphold the highest standards of service and guest satisfaction at every touchpoint.

Among our notable achievements and ongoing initiatives is the implementation of the KIPSU Real Time Engagement Software initiative. This innovative platform has proven instrumental in enhancing the guest experience and feedback process, enabling us to gain real-time insights into in-house guest needs and preferences. Through seamless communication and personalised engagement, we aim to elevate guest satisfaction levels and foster long-lasting relationships built on trust and mutual respect.

Sarimpak Robe: A Cultural Collaboration

In a heartfelt collaboration, Shangri-La Rasa Ria partnered with indigenous artisans to craft the distinctive Sarimpak robes, woven from authentic Bajau Samah fabric. Drawing inspiration from the rich wedding traditions of the local Bajau Samah community, whose members contribute significantly to the resort's vibrant atmosphere, these robes encapsulate a blend of heritage and innovation.

Beyond preserving arts and culture, this initiative serves as a beacon of empowerment for local women, offering meaningful employment opportunities and fostering economic independence. Moreover, it strengthens the bonds between the resort and the community, enriching the cultural fabric of both.

As part of this initiative, Shangri-La Rasa Ria collaborated closely with Changgih Designs to introduce the Sarimpak Robe for the Ocean Wing Junior Suite. On 28 January 2023, the resort hosted a sewing training session, marking the commencement of this impactful partnership. Led by two of Changgih's esteemed artisans, Sarihah Razanah Bte Abd Razak and Hariaty Binti Hapah, the training empowered local women with the intricate patterns and techniques required to create these culturally significant garments.

Eco-Friendly Deco: Celebrating Sustainability in Style

Join us in embracing eco-friendly celebrations at our resort through our unique collaboration with Upcycled Shack. Together, we are redefining festive decorations by breathing new life into them, crafting them from repurposed corn husks, and championing sustainability in every corner of our festivities.

This partnership transcends mere aesthetics; it is a testament to our commitment to empowering over 20 local artisan women from Kota Marudu. Through this collaboration, these women are afforded opportunities to upskill, showcase their craftsmanship, and contribute to household incomes, thus becoming agents of positive change within our community.

Our decorations, sourced from agricultural crops and coloured with natural elements like turmeric and pandan leaves, embody our unwavering commitment to sustainability. Each ornament serves as a zero-waste marvel, playing its part in fostering a healthier environment and promoting a more responsible approach to holiday festivities.

Curated by Upcycled Shack, this collaborative effort involves various communities and social enterprises from Sabah, symbolising the strength of community collaboration in achieving sustainable goals.

In alignment with Shangri-La's dedication to ESG (Environmental, Social, and Governance) principles, this initiative invites guests to be part of a responsible and eco-conscious hospitality future, where festive charm and sustainability seamlessly intertwine, creating memorable experiences while leaving a positive impact on our planet.

Rasa Ria's Ecofelt Growbag: A Sustainable Souvenir

Introducing Rasa Ria's Ecofelt Growbag, designed by Jo Luping. These bags feature motifs inspired by the natural beauty of the Rasa Ria Reserve, a testament to the resort's unwavering commitment to environmental responsibility. Accompanying each tree is a biodegradable plant fiber saucer crafted from recycled bamboo fiber, further showcasing our dedication to sustainable practices.

Guests have the opportunity to purchase potted spider plants or the Ecofelt Growbag, with proceeds going towards supporting local organisations that assist mothers, orphanages, and the visually impaired. By investing in these eco-conscious souvenirs, guests not only take home a piece of the resort's ethos but also contribute to meaningful community initiatives.

Embrace the spirit of sustainability and community engagement this holiday season at Shangri-La Rasa Ria, where every purchase makes a positive impact on both the environment and the local community.