Environmental, Social, and Governance
Environmental, Social, and Governance

Our ESG Vision

At Shangri-La, we aim to be the best-loved hospitality group by hosting people to the colourful joys of life in a sustainable manner, delivering hospitality that empowers our people, uplifts local communities, nurtures the planet, and celebrates Asian heritage.


Our ESG Strategy

Our ‘Triple S’ strategy of Stay, Savour and Shine ensures that sustainability is embedded into every aspect of our business and operations, touching every step of your journey with us.


Driving Energy Efficiency and Reducing Carbon Emissions

Our commitment to the environment is a core driving force within our organisation. We prioritise minimising carbon emissions and enhancing energy efficiency in all our operations. This commitment is evident through various initiatives we've undertaken, including adhering to green building standards, implementing rooftop solar installations, and continually upgrading our facilities. These efforts collectively resulted in a commendable 6% reduction in energy consumption since 2019, reflecting our unwavering dedication to environmental stewardship and fostering a sustainable future.

Among the notable projects we have achieved or are currently underway are:

  • The completion of Capex works geared towards energy-saving measures or operational plan implementations, which contributed significantly to our achievement of a 6% reduction in energy usage in 2023.
  • Transitioning our DBG Buggy Fleet to Lithium Battery technology, a move that aligns with our commitment to adopting more sustainable practices in our operations.
  • Installation of EV Charging stations aimed at encouraging our guests to utilise electric vehicles, thus contributing to the broader transition towards greener transportation alternatives.
  • These initiatives exemplify our ongoing efforts to integrate sustainability into every aspect of our operations, ensuring that we not only meet but exceed environmental standards while paving the way for a more eco-conscious future.

    Enhancing Water Efficiency

    In recognition of the critical importance of preserving water resources, Shangri-La Rasa Ria remains steadfast in its commitment to minimising water usage across its operations. Embracing a proactive stance, the resort has embarked on a multifaceted approach aimed at implementing a range of water-saving initiatives. These encompass the integration of cutting-edge water-efficient technologies, the strategic deployment of water meters for meticulous monitoring and regulation, the innovative repurposing of greywater, and the harnessing of rainwater for the maintenance of its landscapes.

    Among the resort's noteworthy endeavours, several projects have already come to fruition, while others are currently in progress. Firstly, in 2023, the resort successfully executed inter-departmental water reduction initiatives, yielding significant conservation outcomes. Moreover, the concerted efforts led to an impressive 26% reduction in water consumption in 2023 compared to the baseline of 2019. Looking forward, the resort has initiated the K-Smart Water Treatment Research project in 2024. This forward-looking endeavour is poised to drive further advancements in water conservation endeavours, leveraging state-of-the-art technologies and innovative methodologies. Through these proactive measures and ongoing initiatives, Shangri-La Rasa Ria affirms its dedication to not only minimising its environmental footprint but also spearheading meaningful progress in water sustainability practices within the hospitality industry and beyond.

    Improving Waste Management and Minimizing Single-use Plastics

    At our core, we uphold a commitment to responsible waste management, guided by the principles of reduce, reuse, and recycle. Our overarching goal is to minimise waste generation while enhancing recycling practices to foster a sustainable future.

    Central to our sustainability efforts is the steadfast dedication to reducing the prevalence of single-use plastics. Since 2019, we have undertaken decisive actions to phase out plastic straws and stirrers from all our hotels. Building on this milestone, by 2022, we achieved the complete elimination of full plastic takeaway containers, cutlery, and bags across all our properties. These significant strides signify our unwavering resolve to combat plastic pollution and promote eco-friendly alternatives.

    As part of our ongoing initiatives, we are actively transitioning to larger bathroom amenity bottles, thereby reducing the reliance on single-use plastic packaging. Furthermore, we are installing in-room filtered water taps to offer guests a sustainable alternative to disposable water bottles, aligning with our commitment to promoting responsible consumption and reducing plastic waste.

    Through these concerted efforts and continual initiatives, we remain dedicated to advancing waste management practices and championing sustainability across our properties, demonstrating our enduring commitment to environmental stewardship and responsible business practices.

    Ensuring Exceptional Guest Experiences and Feedback Management

    At the heart of our mission lies a steadfast dedication to delivering genuine hospitality, ensuring that every guest experience is memorable and resonant. To achieve this lofty goal, we have developed a comprehensive approach to guest feedback management, employing a diverse array of tools and strategies.

    Central to our methodology is the systematic gathering and meticulous analysis of survey responses and online reviews. Through this process, we gain invaluable insights into guest preferences and perceptions, allowing us to tailor experiences to individual needs and desires. Moreover, we place a premium on prompt and proactive communication, ensuring that any concerns voiced by guests are swiftly addressed and resolved.

    Our commitment to excellence extends across our entire organisation, encompassing hotels, contact centres, regional offices, and headquarters. By fostering a culture of responsiveness and accountability, we strive to uphold the highest standards of service and guest satisfaction at every touchpoint.

    Among our notable achievements and ongoing initiatives is the implementation of the KIPSU Real Time Engagement Software initiative. This innovative platform has proven instrumental in enhancing the guest experience and feedback process, enabling us to gain real-time insights into in-house guest needs and preferences. Through seamless communication and personalised engagement, we aim to elevate guest satisfaction levels and foster long-lasting relationships built on trust and mutual respect.


    Promoting Sustainable and Locally Sourced Cuisine

    Since its inception in 2014, our culinary initiative, Rooted in Nature, has been at the forefront of championing sustainable practices in our dining experiences. This initiative empowers our hotels to meticulously source organic, sustainably grown ingredients from nearby farmers, which are then skillfully transformed into wholesome, nutritious meals for our guests. We place a premium on direct sourcing from local farms, going the extra mile to establish farmers' markets and cultivate on-site farming facilities such as herb and vegetable gardens, bee farms, and hydroponic systems. Through these concerted efforts, we are able to offer our guests a culinary experience that is not only fresher but also embodies our commitment to organic, locally sourced, and healthier dining options.

    Among the noteworthy achievements and ongoing endeavours of our Rooted in Nature initiative is the successful expansion of our engagement with local suppliers in 2023. This expansion includes partnerships with Dumowongi for edible flowers, sourcing local pineapples from Kiulu, and procuring seafood from Champ Quality. This ongoing project serves as a testament to our unwavering dedication to sustainability and our steadfast support for local communities. By continuing to innovate and collaborate with local suppliers, we aim to further enrich our commitment to promoting sustainable and locally sourced cuisine while fostering positive impacts within the communities we serve.

    Reducing Food Waste

    Efficiently tackling food waste stands as a cornerstone of our sustainability efforts. We employ strategic methods such as donations, energy recovery, composting, and advanced food waste technologies to actively minimize waste throughout our operations.

    Our ongoing pilot programs are specifically designed to empower chefs with innovative tools to track, analyse, and ultimately reduce food waste. By diverting waste from landfills, we are making significant strides in reducing our environmental impact and contributing to a more sustainable future. Through these concerted efforts, we remain committed to fostering a culture of responsible consumption and environmental stewardship within our organisation.

    Eliminating Full Plastic Takeaway Packaging

    At the forefront of our commitment to sustainability is our dedication to minimizing single-use plastics, particularly in our takeaway services. Across all our hotel properties, we have taken proactive steps to phase out full plastic takeaway containers, cutlery, and bags. This initiative reflects our unwavering commitment to reducing plastic waste and embracing eco-conscious alternatives.

    Furthermore, in line with our sustainability goals, many of our locations now offer alternatives to single-use plastic water bottles for Food and Beverage events. This move not only reduces our environmental footprint but also promotes responsible consumption practices among our guests. Since 2019, we have implemented a ban on plastic straws and stirrers in all Shangri-La hotels and resorts. This decisive action underscores our proactive approach to tackling plastic pollution and demonstrates our commitment to fostering a more sustainable future for generations to come.

    Through these concerted efforts and ongoing initiatives, we strive to set new standards of environmental responsibility within the hospitality industry while continuing to provide exceptional service to our guests.


    Sarimpak Robe: A Cultural Collaboration

    In a heartfelt collaboration, Shangri-La Rasa Ria partnered with indigenous artisans to craft the distinctive Sarimpak robes, woven from authentic Bajau Samah fabric. Drawing inspiration from the rich wedding traditions of the local Bajau Samah community, whose members contribute significantly to the resort's vibrant atmosphere, these robes encapsulate a blend of heritage and innovation.

    Beyond preserving arts and culture, this initiative serves as a beacon of empowerment for local women, offering meaningful employment opportunities and fostering economic independence. Moreover, it strengthens the bonds between the resort and the community, enriching the cultural fabric of both.

    As part of this initiative, Shangri-La Rasa Ria collaborated closely with Changgih Designs to introduce the Sarimpak Robe for the Ocean Wing Junior Suite. On 28 January 2023, the resort hosted a sewing training session, marking the commencement of this impactful partnership. Led by two of Changgih's esteemed artisans, Sarihah Razanah Bte Abd Razak and Hariaty Binti Hapah, the training empowered local women with the intricate patterns and techniques required to create these culturally significant garments.

    Eco-Friendly Deco: Celebrating Sustainability in Style

    Join us in embracing eco-friendly celebrations at our resort through our unique collaboration with Upcycled Shack. Together, we are redefining festive decorations by breathing new life into them, crafting them from repurposed corn husks, and championing sustainability in every corner of our festivities.

    This partnership transcends mere aesthetics; it is a testament to our commitment to empowering over 20 local artisan women from Kota Marudu. Through this collaboration, these women are afforded opportunities to upskill, showcase their craftsmanship, and contribute to household incomes, thus becoming agents of positive change within our community.

    Our decorations, sourced from agricultural crops and coloured with natural elements like turmeric and pandan leaves, embody our unwavering commitment to sustainability. Each ornament serves as a zero-waste marvel, playing its part in fostering a healthier environment and promoting a more responsible approach to holiday festivities.

    Curated by Upcycled Shack, this collaborative effort involves various communities and social enterprises from Sabah, symbolising the strength of community collaboration in achieving sustainable goals.

    In alignment with Shangri-La's dedication to ESG (Environmental, Social, and Governance) principles, this initiative invites guests to be part of a responsible and eco-conscious hospitality future, where festive charm and sustainability seamlessly intertwine, creating memorable experiences while leaving a positive impact on our planet.

    Rasa Ria's Ecofelt Growbag: A Sustainable Souvenir

    Introducing Rasa Ria's Ecofelt Growbag, designed by Jo Luping. These bags feature motifs inspired by the natural beauty of the Rasa Ria Reserve, a testament to the resort's unwavering commitment to environmental responsibility. Accompanying each tree is a biodegradable plant fiber saucer crafted from recycled bamboo fiber, further showcasing our dedication to sustainable practices.

    Guests have the opportunity to purchase potted spider plants or the Ecofelt Growbag, with proceeds going towards supporting local organisations that assist mothers, orphanages, and the visually impaired. By investing in these eco-conscious souvenirs, guests not only take home a piece of the resort's ethos but also contribute to meaningful community initiatives.

    Embrace the spirit of sustainability and community engagement this holiday season at Shangri-La Rasa Ria, where every purchase makes a positive impact on both the environment and the local community.


    Pantai Dalit, PO Box 600, Tuaran, Kota Kinabalu, Sabah, 89208 Malaysia


    (60 88) 797 888

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