About the Hotel
Your Shangri-La Story
Some search for great escapes
we bring you paradise
Escape out of the city and journey into nature; where the sea meets the rainforest and a warm welcome awaits.
Environmental, Social, and Governance
Environmental, Social, and Governance
Our ESG Vision
At Shangri-La, we aim to be the best-loved hospitality group by hosting people to the colourful joys of life in a sustainable manner, delivering hospitality that empowers our people, uplifts local communities, nurtures the planet, and celebrates Asian heritage.
Our ESG Strategy
Our ‘Triple S’ strategy of Stay, Savour and Shine ensures that sustainability is embedded into every aspect of our business and operations, touching every step of your journey with us.
Learn MoreExplore Sabah
Explore Sabah
Embark on a journey in vibrant Sabah—a haven for nature enthusiasts. Discover the island's natural wonders intertwined with a captivating local culture that cherishes age-old traditions into the present day. Your adventure awaits!
Learn MoreServices & Facilities
Services & Facilities
At our resort, our devoted and seasoned staff are committed to meeting guests' needs through a comprehensive array of services and facilities. Should you require any service not currently listed, kindly get in touch with us, and we will do our utmost to assist you in every possible way.
For easy navigation, access the resort map by clicking here. Your comfort is our priority.
Facilities
Wi-Fi and broadband Internet access
TV Channel
Clinic
Conference Facilities
Facilities for the Physically Challenged
Business Center
Non-smoking Rooms
Parking Facilities
Gym
In-room Safety Deposit Box
Express Check-in and Check-out Services
Laundry & dry-cleaning service (48 hours turnaround service available from 8.00am to 6.00pm)
Children
Kids Club
Indoor and outdoor playground
Daily activities for adults and children
Travel & Transportation
Airport Transfer
Taxi & Limousine Service
Travel Agency
Food & Beverages
24-hour Room Service
5 Restaurants
1 bar and pool bar
Lobby Lounge with daily pastries
2 Karaoke Room
1 Ice Cream Bar
Other Services
Gift Shop
Nail Salon
Learn MoreAwards
Awards
We are honoured to receive recognition for our legendary Asian hospitality.
Here are our recent awards:
2024 Awards
ASEAN Green Hotel Standard Award (2024-2026)
ASEAN MICE Venue Standard Award (Category: Meeting Room) (2024-2026)
2023 Awards
Green Hotel certified by Ministry of Tourism, Arts and Culture Malaysia
Voted Best Hotel View in Malaysia, Haute Grandeur 2023
Voted No.6 Malaysia's Best Beachupcountry Resorts, Travel + Leisure Luxury Awards 2023
Voted No.1 Best Family Resort, Malaysia, Holidays with Kids (Australia), Readers’ Choice 2023
Voted No.9 Best Family-Friendly Resorts, Lifestyle Asia 2023
2022 Awards
Voted No.1 Best Family Resort, Malaysia, Holidays with Kids (Australia), Readers’ Choice 2022
Best Leisure Hotel in Malaysia, 2022 Haute Grandeur Global Excellence Awards
Clean & Safe Malaysia, Bureau Veritas Certification
2021 Awards
Voted No.1 Best Family Resort, Malaysia, Holidays with Kids (Australia), Readers’ Choice 2021
The Spa - 2021 Best Luxury Resort Spa in Malaysia, World Luxury Spa Awards
5th Best hotel for children in the World, The Villegiature Awards 2020-2021
2020 Awards
Voted No.1 Best Family Resort, Malaysia, Holidays with Kids (Australia), Readers’ Choice 2020
The Spa - 2020 World Luxury Spa Awards, World Luxury Awards
Gold - Best Sustainability Initiative in the International Category, M&C Asia Stella Awards 2020
Winner of The Best Luxury Wellness Retreats in Malaysia, Luxury Lifestyle Awards 2020
2020 TripAdvisor Travellers’ Choice, TripAdvisor
Learn MoreMap & Directions
Map & Directions
The journey from the airport to Shangri-La Rasa Ria, Kota Kinabalu, is approximately 45 minutes by car.
View full 360° VR tour here.
Learn More