Driving Energy Efficiency and Reducing Carbon Emissions

Our commitment to the environment is a core driving force within our organisation. We prioritise minimising carbon emissions and enhancing energy efficiency in all our operations. This commitment is evident through various initiatives we've undertaken, including adhering to green building standards, implementing rooftop solar installations, and continually upgrading our facilities. These efforts collectively resulted in a commendable 6% reduction in energy consumption since 2019, reflecting our unwavering dedication to environmental stewardship and fostering a sustainable future.

Among the notable projects we have achieved or are currently underway are:

These initiatives exemplify our ongoing efforts to integrate sustainability into every aspect of our operations, ensuring that we not only meet but exceed environmental standards while paving the way for a more eco-conscious future.

Enhancing Water Efficiency

In recognition of the critical importance of preserving water resources, Shangri-La Rasa Ria remains steadfast in its commitment to minimising water usage across its operations. Embracing a proactive stance, the resort has embarked on a multifaceted approach aimed at implementing a range of water-saving initiatives. These encompass the integration of cutting-edge water-efficient technologies, the strategic deployment of water meters for meticulous monitoring and regulation, the innovative repurposing of greywater, and the harnessing of rainwater for the maintenance of its landscapes.

Among the resort's noteworthy endeavours, several projects have already come to fruition, while others are currently in progress. Firstly, in 2023, the resort successfully executed inter-departmental water reduction initiatives, yielding significant conservation outcomes. Moreover, the concerted efforts led to an impressive 26% reduction in water consumption in 2023 compared to the baseline of 2019. Looking forward, the resort has initiated the K-Smart Water Treatment Research project in 2024. This forward-looking endeavour is poised to drive further advancements in water conservation endeavours, leveraging state-of-the-art technologies and innovative methodologies. Through these proactive measures and ongoing initiatives, Shangri-La Rasa Ria affirms its dedication to not only minimising its environmental footprint but also spearheading meaningful progress in water sustainability practices within the hospitality industry and beyond.

Improving Waste Management and Minimizing Single-use Plastics

At our core, we uphold a commitment to responsible waste management, guided by the principles of reduce, reuse, and recycle. Our overarching goal is to minimise waste generation while enhancing recycling practices to foster a sustainable future.

Central to our sustainability efforts is the steadfast dedication to reducing the prevalence of single-use plastics. Since 2019, we have undertaken decisive actions to phase out plastic straws and stirrers from all our hotels. Building on this milestone, by 2022, we achieved the complete elimination of full plastic takeaway containers, cutlery, and bags across all our properties. These significant strides signify our unwavering resolve to combat plastic pollution and promote eco-friendly alternatives.

As part of our ongoing initiatives, we are actively transitioning to larger bathroom amenity bottles, thereby reducing the reliance on single-use plastic packaging. Furthermore, we are installing in-room filtered water taps to offer guests a sustainable alternative to disposable water bottles, aligning with our commitment to promoting responsible consumption and reducing plastic waste.

Through these concerted efforts and continual initiatives, we remain dedicated to advancing waste management practices and championing sustainability across our properties, demonstrating our enduring commitment to environmental stewardship and responsible business practices.

Ensuring Exceptional Guest Experiences and Feedback Management

At the heart of our mission lies a steadfast dedication to delivering genuine hospitality, ensuring that every guest experience is memorable and resonant. To achieve this lofty goal, we have developed a comprehensive approach to guest feedback management, employing a diverse array of tools and strategies.

Central to our methodology is the systematic gathering and meticulous analysis of survey responses and online reviews. Through this process, we gain invaluable insights into guest preferences and perceptions, allowing us to tailor experiences to individual needs and desires. Moreover, we place a premium on prompt and proactive communication, ensuring that any concerns voiced by guests are swiftly addressed and resolved.

Our commitment to excellence extends across our entire organisation, encompassing hotels, contact centres, regional offices, and headquarters. By fostering a culture of responsiveness and accountability, we strive to uphold the highest standards of service and guest satisfaction at every touchpoint.

Among our notable achievements and ongoing initiatives is the implementation of the KIPSU Real Time Engagement Software initiative. This innovative platform has proven instrumental in enhancing the guest experience and feedback process, enabling us to gain real-time insights into in-house guest needs and preferences. Through seamless communication and personalised engagement, we aim to elevate guest satisfaction levels and foster long-lasting relationships built on trust and mutual respect.