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Good to Know

How to spa at CHI

Meeting Your Needs

Upon your arrival at CHI, please advise the receptionist if you have any health issues or concerns. Our receptionists are experienced in all treatments and would be delighted to assist you in planning your spa programme. We are unable to provide treatments other than facials for expectant mothers on their first trimester.

What to Wear

There is no need to bring or wear any special clothing as spa wear is provided in your treatment villa.

Your Privacy

Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment, you will be draped with towels covering all parts of the body not being treated.

Making a Reservation

Advance booking is highly recommended. Please either call or visit CHI should you wish to discuss your personalized treatment.

Arrival Time

To fully enjoy your spa experience, please arrive at least 15 minutes before your appointment as there is a brief consultation form to complete.

Late Arrivals 

In the event that you are running late, we will endeavor to conduct your full treatment. However, please note that the treatment might need to be shortened should there be another booking immediately afterwards, with no reduction in price.

Minimum Age / Children

The spa is an adult-only facility with the minimum age for treatments being 18 years. Children aged 12 years and older may experience a spa treatment if they have a signed parental consent form. Please speak with one of our receptionists for further information.

Spa Etiquette 

To preserve the harmony within the spa, please kindly turn off your mobile phone.


In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of 12 hours’ notice if you are unable to keep your appointment. Please call our staff to reschedule the appointment. No-shows or appointments cancelled within 12 hours will incur a 100% cancellation fee.

Your Comfort

Although we do our best to anticipate your needs, we appreciate that a spa is a very individual experience. Please let your therapist know if there is any way we can improve your treatment or comfort – for example, deeper or lighter massage pressure, an extra towel, sound or lighting levels and so on.


(960) 6897 888


10am - 10pm


Palm Breeze



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