Meeting your
needs
Upon your arrival at CHI, our receptionist will
conduct a brief consultation to determine your Five Element sign and ensure
that you have the treatments best suited to your needs.
Please advise the receptionist if you are pregnant or
have any health issues.
Preparing for
your treatment
For ladies, no preparation is necessary; simply turn
up and enjoy.
For men, we recommend shaving prior to having a facial
for maximum comfort and benefit to the skin. Other treatments require no
preparation.
What to wear
There is no need to bring or wear any special
clothing, as spa wear is provided in your treatment villa.
Your privacy
Your privacy will be protected at all times. Your
therapist will leave you to change in private and throughout the treatment you
will be draped with towels, covering all parts of the body not being treated.
Ladies will be given the option of including the bust
area in all body treatments.
Making reservations
Advance booking is recommended. Please either call or
visit CHI, The Spa should you wish to discuss your personalized treatment.
Arriving on
time
To make the most of your spa experience, please arrive
at least 30 minutes before your appointment.
Late arrivals
In the event that you are running late, we will
endeavour to conduct your full treatment. However, please note that the
treatment may need to be shortened should there be another booking immediately
afterwards.
Spa etiquette
To preserve the harmony within the spa, please kindly
turn off your mobile phone.
Minimum age
To maintain a peaceful environment, children under 16
years are not permitted in the spa.
Cancellation
In consideration of other spa guests, as your
treatment requires that facilities be reserved, we request a minimum of 12
hours notice if you are unable to keep your appointment. Please call our staff,
who will be happy to reschedule.
No-shows or appointments cancelled within 12 hours
will incur a 100% cancellation fee.
Your comfort
Although we do our best to anticipate your needs, we
appreciate that a spa is a very individual experience.
Please let your therapist know if there is any way we
can improve your treatment or comfort - for example, heavier or lighter massage
pressure, an extra towel, sound or lighting levels, etc.
We appreciate your feedback and encourage you to
kindly fill in a guest questionnaire following your treatment.