This website www.Shangri-La.com
(“Website”)
is owned and operated by Shangri-La International Hotel Management Limited (“Company”), a company
incorporated under the laws of the Hong Kong Special Administrative Region (“Hong Kong”) with an
address of 28/F Kerry Centre, 683 King’s Road, Quarry Bay, Hong Kong.
Your access to the Website is conditional upon your
acceptance and compliance with the terms, conditions, notices and disclaimers
contained below and elsewhere on the Website (collectively, “Terms and Conditions”).
By using the Website, you will be deemed to have accepted these Terms and
Conditions.
By
accepting the Terms and Conditions, you will be entering into a binding
agreement with the Company and its affiliates and subsidiaries (collectively, “Shangri-La”) and the hotels, resorts
and properties managed by Shangri-La (each a “Hotel” and
collectively, “Hotels”) for the
use of this Website. The use of “we” or “us” refers to the Company,
Shangri-La and the Hotels.
Use
of the Website
The Website allows you to access the reservation
services of the Hotels under the Shangri-La, Kerry, Hotel Jen and Traders
brands.
The Website also provides marketing and promotional
information about products, services and activities on offer by Shangri-La and
the Hotels.
The Website and its content are made available for
your personal, non-commercial use. The Website should not be used for
unlawful, immoral or illegal purposes or for any purpose other than those
stated in the Terms and Conditions. The Company reserves the right to deny
access to the Website to any user who violates the Terms and Conditions, the PrivacyPolicy, the Cookies Policy or at its sole discretion.
You must not engage in any conduct or do anything
that would damage, impair or interfere with the operation or security of the
Website, the system hosting the Website, or any of our computer systems.
You must
be of sufficient legal age and capacity to make reservations for rooms,
restaurants or spa services through the Website. If you are a child or minor, you may only use
the Website and services available on the Website with the permission of your
parent or guardian.
Some parts of the Website are restricted for
members of Golden Circle Programme. Only registered Golden Circle members
may access such members’ areas.
Intellectual
Property
The Website contains
proprietary information, content and materials, including but not limited to
text, graphics, images, photographs, videos, music, sound, icons, logos,
designs, trade names, trade secrets, patents, trademarks, software codes and
technologies ("Content"),
that is owned by Shangri-La and/or third parties and is protected by applicable
intellectual property and other laws, including but not limited to copyright.
No licence is granted in respect of those intellectual property rights. Your
use of the Website does not grant, transfer to or confer upon you any right,
title or interest in the Content.
By using
the Website, you agree to comply with all end user agreements and privacy
policies of third parties, including but not limited to clause 4 of Amap API
Terms of Service (http://developer.amap.com/home/terms/), clauses
9.3 and 9.4 of Google Maps APIs Terms of Service (“Google Terms”) (https://developers.google.com/maps/terms). In
accordance with clause 10.3 of Google Terms, we hereby notify end users that we
have modified the maps by incorporating number identifiers which cross refer to
place names. We have no connection or affiliation with Baidu Map. By using
Baidu Map service your user location data may be obtained.
You agree that you will not use the Content in any
way whatsoever except for use of the services available on the Website in
compliance with the Terms and Conditions. The Website may only be used for
personal and non-commercial purposes.
You must not print, copy, modify, publish, reproduce, distribute,
re-transmit, transfer, upload, download, store, display in public, sell,
licence, reverse engineer, decompile, or disassemble the Content without the
prior written consent of Shangri-La, save and except to the extent permitted by
copyright laws and/or for the downloading and printing of the Content for
personal record-keeping purposes only.
You must also not engage in any conduct that
infringes, violates or misappropriates any intellectual property rights of
Shangri-La or any other party, and such infringement, violation or
misappropriation shall amount to a breach of the Terms and Conditions. No
permission or authorisation is granted to you to use, or permit others to use the
Company's icons, site addresses, or any other means to hyperlink other Internet
sites with any page in the Website unless specifically permitted by the Company
in writing.
You can
send your comments, suggestions, ideas, or feedback concerning the Website or
any of the services made available to you on the Website or the Hotels (“Feedback”).
You agree that if you provide any Feedback to us, we will own all right, title
and interest in and to the Feedback, even if such Feedback is provided in
confidence. We will be entitled to use the Feedback without restriction. You
irrevocably assign to us all right, title and interest in and to the Feedback
and agree to provide us with any assistance we may require to document, amend and maintain our rights in the Feedback.
Reservations
By using
this Website to make reservations with a Hotel, you agree to be bound by all of
such Hotel’s standard terms and conditions and by any other policies, terms and
conditions that may apply.
By using
this Website to make reservations, you hereby authorize the Hotel and us to use
your personal information including credit/ debit card information that you
provide to us for the purpose of the reservation.
You may only make reservations through this Website
for yourself and your guests. If you intend to book more than nine (9) rooms at
the same Hotel for the same period of stay on behalf of one or more guests, you
must contact the Hotel directly to make the reservation. You are
prohibited from using this Website for the purposes of reselling, posting,
advertising or marketing reservations (whether online or otherwise) to third
parties including online agents, third-party owned websites, or travel agents.
The Hotel reserves the right to require proper
proof of identity (e.g. passports or national identity cards) from all persons
checking in. The Hotel has the absolute discretion to refuse to check in if the
identity does not match with the person mentioned in your reservation or if
anyone refuses to provide the requisite proof of identity to the Hotel. We
reserve the right to cancel or modify at our sole discretion any reservations
that have been made in breach of the Terms and Conditions or for false,
fraudulent or unauthorized purposes.
Cancellation
Policy
The
cancellation policy of any reservation may vary depending on the room rates,
occupancy levels, availability or other Hotel requirements. The cancellation
policy will normally be provided to you along with the confirmation of your
reservation. Any cancellation of your reservation through this Website must
comply with the cancellation policy applicable to the reservation.
Notwithstanding
the foregoing, it is our standard cancellation policy that in the event of a
cancellation of your guaranteed reservation less than 24 hours prior to 6.00 pm
of your scheduled arrival date (according to the local hotel time), or in case
you fail to show up without a valid reason, the Hotel has the right to debit a
one-night cancellation charge from the credit/ debit card provided to secure
the reservation and/or saved in your account.
Credit/
Debit Card Information
As of 1
January 2018, you must provide valid credit/ debit card information (such as card
type, card number, expiry date and the full name shown on the card) to us and
to the Hotel to secure your reservation or to pay an advance deposit for
prepaid or advance purchases. No payment will be deducted from your credit/
debit card at the time of reservation unless it is for prepayment or advance
purchase.
If you are
a Golden Circle member, you may choose to save your credit/ debit card details
in your account for future use. This is optional and will expedite your future
reservations and purchases made via this Website. The collection of your credit/
debit card details is subject to our Privacy Policy. It is your responsibility to update your credit/ debit
card details on your account. If your credit/ debit card is invalid or has
expired, you will not be able to complete your reservation or purchases.
By
providing your credit/ debit card information, you represent and warrant that
(i) you are legally authorized to use the credit/ debit card you provided; (ii)
you authorize us to charge you in full for all charges incurred by you and your
guests (if applicable) or charged to your account for all products and services
purchased by you and any damage or loss caused by you and your guests during
your stay (including, without limitation, damage to the Hotel’s property);
(iii) you authorize us to charge you in full the prepayment or advance purchase
at the time of reservation; and (iv) you authorize us to charge any
cancellation charges to your credit/ debit card.
While all
reasonable security measures will be taken to secure your credit/ debit card
information, you agree to hold us and our employees and officers harmless and
release us from any actions, claims, liability, damage or loss resulting from
any loss, release, compromise, or disclosure of your credit/ debit card
information caused by malware attacks, phishing attacks, viruses, hacking
activities, malicious software and any other unlawful interference of the
Website’s operating system or unauthorized access by third parties.
Payment
Where
applicable, you may charge the purchase of goods and services including food
and beverage, spa services or other Hotel activities to your room during your
stay. You are personally liable for the full payment of all such charges which
may include any applicable service charges, duties, taxes, or tariffs. You are
required to pay and settle all such charges fully upon receipt of the Hotel
bill or during check-out.
All payments made by you are subject to your respective bank’s charges for foreign transaction fees, where applicable. Additional foreign exchange fees may also apply if any other currency, which is not from your originating issued card’s country, is selected to be charged.
If you
choose to check out of the Hotel without settling your bill in full, you expressly and irrevocably authorize us to charge to your
credit/ debit card, which was used at the time of check-in, provided to secure
your reservation, or saved in your account (whichever is available), all
charges you and your guests may have incurred including any damage or loss
caused by you or your guests to the Hotel during your stay.
Mobile Check-In
and Check-Out (Golden Circle Members Only)
Members of the Golden Circle Programme may have access to
the Mobile Check-In and Check-Out functions on Shangri-La’s mobile application
(“App”) if they have made their reservations directly with
Shangri-La’s channel network, such as this Website, the App, Shangri-La’s
reservation call centre or directly with a Hotel. For more details of how the
Mobile Check-In and Check-Out functions work, you can download the App from the
Apple Store or the Google Play and read the App’s Terms and Conditions.
Valuables
You are advised not to bring expensive jewellery, precious
goods or excessive amounts of cash onto the Hotel premises and you do so at
your own risk. While Hotels provide reasonable security, Hotels are not
designed as high security areas for the safekeeping of expensive jewellery,
precious goods or large sums of cash. Please ensure that all items of value are
always stored securely and not left unattended. Safety deposit boxes and
in-room lockers are available for your use. To the extent
permissible by law, we will not be liable for any loss of or damage to any
property brought onto the Hotel premises. In the event that we are found to be
liable for any such loss or damage, we shall not be liable for such loss and
damage to an amount exceeding the statutory limitation available under the
applicable local laws and regulations.
Privacy
Policy
We respect your privacy and are committed
to protecting the privacy, confidentiality and security of the personal data
you provide to us or that we otherwise collect about you when you use this
Website. How we collect, use and disclose your personal data (including
sensitive personal data (where applicable) and overseas transfers of your
personal data) is set out in our Privacy Policy found here. Your
continued use of and access to this Website constitutes your acceptance of our
Privacy Policy.
By using this Website, you consent to receiving
direct marketing and promotional communications from us. Accordingly, we will
send you either via emails, SMS messages, push notifications, telephone calls,
post, or social media (e.g .WeChat and Facebook) marketing and promotional
information that we think may be of interest to you. You may opt-out from
receiving further marketing communications from us at any time by following the
unsubscribe instructions contained in the marketing communications or
contacting us by email at unsubscribe@shangri-la.com.
.
Disclaimers
All reasonable efforts have been made to ensure the
accuracy of the content and materials displayed on the Website. We regularly
review the Website and, where appropriate, will update pages to reflect any
changes to the features, functionality and available services of this Website.
The
Website, the content and materials, and goods and services on the Website are
provided "as is" and on an "as available" basis without
warranties of any kind, and we disclaim all warranties, whether express or implied,
to the maximum extent permitted by law, including but not limited to warranties
of title, merchantability, fitness for purpose, non-infringement of
intellectual property or proprietary rights, confidentiality or privacy of any
communication or information transmitted on the Website or any sites linked to
the Website, compatibility between the Website and any software or hardware,
accuracy, reliability or availability of the goods and services on offer, or
arising from course of dealing or usage of trade. You accept all risk and
responsibility for your use of the Website, including the submission of any
personal information and credit/ debit card information.
The materials on the Website are for general
information only and nothing in the Website contains professional advice or any
binding commitment upon us in relation to the accuracy, reliability or
availability of the products and services on offer or provided by us.
All images on this Website were correct at the time
they were produced and are intended only to give a general impression of the
Hotels, their features, facilities and services. The climatic or environmental
conditions depicted in the images are those prevailing at the time these images
were created. These conditions may vary from time to time and may not represent
actual conditions at any location at any given time. Individual features of the
Hotels depicted here may also be subject to change without notice. These images
should not be construed as representations of any kind and are not intended to
form part of any contract or warranty and no person may rely on them for any
such purpose.
Your use of the Website is at your own risk. We do
not warrant or represent that your access to the Website will be uninterrupted
or without any error or that any information, data, content or other material
accessible in connection with the Website will not have viruses, bugs,
malwares or other harmful components that may interfere with or damage the
operation, security or functionality of your device(s).
You
acknowledge that your access to the Website on your device(s) depends on the
mobile network carrier or Internet. You agree that we are not responsible for
any delays, interruptions or suspension of the services available through the
Website which are caused by the failure of network connectivity. You also agree that we are not responsible for
any malfunctions, failures, difficulties, or lost, stolen or misdirected
messages, transmissions or entries, or the security of any communications
entered by you. To the full extent permitted by
law, we shall not be responsible for injury, loss or damage to your device(s),
or interception, use or disclosure of confidential information (such as credit/
debit card information or other personally identifiable information), arising
out of your use of the Website or any sites linked or associated with the
Website.
Limitation of Liability
Notwithstanding
all efforts made by us to ensure the security, functionality and accuracy of
the Website, and to the full extent permitted by law, we shall not be liable
to you or to anyone (whether in tort, contract, equity, or otherwise) for any
loss or damage of whatsoever amount (including but not limited to direct or
indirect loss, loss of profits or data, or special, incidental, exemplary,
punitive or consequential loss) arising out of or in connection with (i) any
use, reference to or reliance on any content or materials in the Website; (ii) any
inaccuracies, omissions, mis-statements or errors in any content or materials
in the Website; (iii) the access to or use of the Website; (iv) the access to
or use of any information held on or through the Website by unauthorised third
parties; (v) any delays, disruptions, defects, failures, or technical errors
caused by the Website; (vi) any acts, omissions, errors, warranties,
representations, breaches, or negligence of third parties or any injury,
illness, death, loss, or damage arising from your use of any third party
websites, applications, products or services available in the Website; or (vii)
the performance or non-performance by us with respect to products or services
available in the Website; even if you have been advised of the possibility of
any or all of the foregoing.
Notwithstanding
the above, and to the full extent permitted by law, you agree that in the
event we are held liable for any damages related to this Website, your sole and
exclusive remedy will be limited to the amount you paid for services or
products. With respect to services or products provided by third parties, we
disclaim any and all liability relating to them. To the full extent
permitted by law, you hereby waive any and all rights to bring any claim or
action related to this Website in any forum beyond one year after the first
occurrence of the kind of act, event, condition or omission upon which such
claim or action is based.
Indemnity
You agree to indemnify and keep us, our parent
company, subsidiaries, affiliates, officers, directors, representatives,
employees and agents indemnified from and against any liability, loss, claim,
dispute, demand, damage or cost (including without limitation legal fees) which
arises out of or is caused by your breach of the Terms and Conditions, your use
of the Website or your violation of any laws or third party rights.
Consequences of Non-Compliance
If you
fail to comply with the Terms and Conditions, without prior notice and without
any liability to you or any other person, we reserve the right to take all or
any of the following actions:
- cancellation
or modification of your reservation(s) or transaction(s);
- issuance of a warning to
you;
- termination, restriction or
suspension of your use of or access to any or all part of the Website;
- commencement of legal
action against you; or
- disclosure of information
about you to law enforcement authorities as we may determine in our sole
discretion.
The above
is not exhaustive. We may take any other action in our absolute discretion.
Third
Party Websites
The Website may contain information on or links to
third party websites (whether through hyperlinks to third party websites or
otherwise) that are subject to the relevant terms and conditions of the third
party owners. These links are provided solely for your convenience and do not
indicate, expressly or impliedly, any endorsement by us for the linked websites
or the products or services provided at those websites. Please note that
we are not responsible for the content of such websites or for the collection,
use, maintenance, sharing, or disclosure of data and information by such third
parties. You link to any such websites is at your own risk and we advise you to
check the terms and conditions and privacy policies of those other websites
before using them and disclosing your personal data.
Occasionally when linking to another website, you
may still see the Website's logo or frame. This is to provide you with a
seamless experience when visiting the Website. In these cases you are no longer
on the Website and you should only link to a third party website if you are willing
to accept responsibility for and the risks associated with, use of that
website. You will always know what website you are on by checking the
location bar within your browser.
Hotel Policy
By making
reservations with any Hotel, you agree to comply with and be bound by all house
rules, regulations, disclaimers, waivers of liability, and policies as
prescribed by the Hotel from time to time; all reasonable directions, orders
and/or instructions imposed by the Hotel; and all applicable local laws and regulations
of the country where the Hotel is located during your stay.
You are
required to comply with the Hotel’s rules and regulations relating to the use
of any of the Hotel’s facilities, equipment and services such as swimming
pools, saunas and steam rooms, gymnasiums, spas, massage and beauty therapists,
fitness instructors, beaches, water slides, and fitness equipment. The use of
these facilities, equipment and services are entirely at your own risk. To the
extent permitted by law, we shall not be liable for any personal injury or loss
or damage to property caused to any person arising from or in connection with
your use of the Hotel’s facilities, equipment and services.
For
safety, security and housekeeping reasons, the Hotel reserves the right to
enter a guest room at least once a day even if the “Do Not Disturb” sign is on.
Your
non-compliance of any of the above will constitute a breach of the Terms and
Conditions. In such an event, the Hotel reserves the right to take all
necessary action, including without limitation the actions set out in “Consequences of Non-Compliance” above, requiring you to leave the Hotel with no compensation
and/or seeking compensation for loss suffered by the Hotel.
Nothing
contained in the Terms and Conditions shall constitute a waiver by the Hotel or
shall compromise the Hotel’s rights to rely on and enforce all statutory
limitations, defences and powers available to it under local laws and
regulations.
Governing
Law
Except to the extent that another
laws are applicable to you during your stay and that such application cannot be
waived or altered by contract, the Term and Conditions shall be governed
by and construed in accordance with the laws of Hong Kong, without giving
effect to conflicts of laws, rules or principles.
Arbitration
Any dispute, controversy, difference or claim arising out
of or relating to the Terms and Conditions, including the validity,
interpretation, performance, breach or termination thereof or any dispute
regarding non-contractual obligations arising out of or relating to it shall be
referred to and finally resolved by arbitration under the UNCITRAL Arbitration
Rules in force when the Notice of Arbitration is submitted. The appointing
authority shall be the Hong Kong International Arbitration Centre. The law of
this arbitration clause shall be Hong Kong law. The seat of arbitration shall
be Hong Kong. The number of arbitrators shall be one. The arbitration
proceedings shall be conducted in English.
Amendment
of the Terms and Conditions
The Company may amend the Terms and Conditions at
any time without prior notice. Your continued use of the Website after any such
amendment constitutes your acceptance of the amended Terms and Conditions. If
you do not agree to the Terms and Conditions or any revised version of the
Terms and Conditions, please do not use the Website.
Miscellaneous
We retain
our right to exercise or enforce any right contained in the Terms and
Conditions. In the event that we fail to take action, it shall not be deemed as
a waiver of our right or prevent us from taking subsequent action in respect of
that right or of any other right.
In the event of any provision of the Terms and
Conditions being found by any court or administrative body of competent
jurisdiction to be invalid or unenforceable, the invalidity or unenforceability
of such provision shall not affect the other provisions of the Terms and
Conditions. All provisions not affected by such invalidity or unenforceability
shall remain in full force and effect.
The Terms
and Conditions are written in the English language and may be translated into
other languages. In the event of any inconsistency between the English version
and the translated version of the Terms and Conditions, the English version
shall prevail.
If you have any queries or concerns about the Website,
please contact us by clicking here.
Last
Updated: 20 February 2020