PRIVACY POLICY
Introduction
Shangri-La International Hotel Management Limited
("Shangri-La", "we", "us", "our")
respects your privacy, and is committed to protecting the privacy,
confidentiality and security of the personal data you provide to us or that we
collect about you when you use our website www.shangri-la.com or our mobile application and other online
PRIVACY POLICY
Introduction
Shangri-La
International Hotel Management Limited ("Shangri-La", "we",
"us", "our") respects your privacy, and is
committed to protecting the privacy, confidentiality and security of the
personal data you provide to us or that we collect about you when you use our
website www.shangri-la.com or our mobile application and other
online products and services ("Site"), when you contact guest
services, or when you otherwise interact with us. We are aware of our
responsibilities to protect your personal data, to keep it secure and comply
with applicable privacy and data protection laws. For the purposes of this
Privacy Policy, “personal data” shall have the meaning as given to it by
applicable privacy or data protection laws.
This Privacy Policy
explains our personal data practices and the choices you can make about the way
your personal data is used. This Privacy Policy gives effect to our
commitment to protect your personal data and serves as the guidelines to be
observed by all of the hotels, resorts and properties managed and/or operated
by Shangri-La or its affiliates and subsidiaries.
You will be asked to
consent to the terms of this Privacy Policy when making a reservation, joining
the Golden Circle or The Table programmes, registering for events or promotions
or otherwise corresponding with us via the Site or otherwise where required
under applicable law. Subject to the requirements of applicable law, your
continued use of the Site will constitute your deemed consent to the terms of
this Privacy Policy.
Shangri-La
International Hotel Management Limited, 28/F, Kerry Centre, 683 King’s Road,
Quarry Bay, Hong Kong is responsible for using your personal data. Our data
protection officer can be contacted via dataprotectionofficer@shangri-la.com.
For EU residents, Shangri-La Hotels (Paris), 10 Avenue
d’lena 75016 Paris, France will act as Shangri-La International Hotel Management
Limited’s representative office. Our European data protection officer can also
be contacted via dataprotectionofficer.eu@shangri-la.com.
Types of Personal Data
We Collect
Information you
provide to us: we
collect personal data (including where applicable sensitive personal data) you
provide directly to us. This includes:
- your full name and contact information, passport and visa
information;
- guest stay information, including the hotels where you have
stayed, date of arrival and departure, goods and services purchased, special
requests made, your service preferences, telephone numbers dialled and email,
faxes, telephone and other messages received;
- your credit card, mobile payment and other payment details;
- your membership information, account details, profile or
password details and any frequent flyer or travel partner programme
affiliation;
- any information necessary to fulfill special requests (for
example, leisure, travel and guest preferences);
- your reviews, feedback and opinions about our hotels, resorts,
programmes and services;
- information collected through the use of closed circuit
television systems and other security systems; and
- any other personal data you choose to provide to us.
Information We Collect
Automatically When You Use the Site: when you access or use the Site, we
automatically collect personal data about you, including:
- Log Information: we may collect system log information about your use of
the Site, including the type of browser you use, access times, pages viewed,
your IP address and the page you visited before navigating to our Site.
- Device Information: we may collect information about the computer or mobile
device you use to access our Site, including the hardware model, operating
system and version, unique device identifiers (such as, IP address, IMEI
number, the address of the device's wireless network interface, or mobile phone
number used by the device) and mobile network information.
- Location Information: we may collect information about the
location of your device each time you access or use one of our mobile
applications or otherwise consent to the collection of this information.
You can turn off location services for a device at any time, but this may turn
off some useful features.
- Information Collected by Cookies and Other Tracking
Technologies:
we and our service providers use various technologies to collect information,
including cookies and web beacons. Cookies are small data files stored on
your hard drive or in device memory that help us improve our Site and your
experience, see which areas and features of our Site are popular and count
visits. Web beacons are electronic images that may be used in our
services or emails and help deliver cookies, count visits and understand usage
and campaign effectiveness. For more information about cookies, and how
to disable them, please see our Cookies Policy.
Information We Collect
From Other Sources: we may also obtain personal data from our hotels and from our
third party service providers (such as information relating to the credit of
guests) and from public sources and combine that with information we collect
through our Site where we believe that it is necessary to help manage our
relationship with you.
Where you provide
personal data of third parties (for example, names and contact details of your
family members in connection with bookings or family memberships), you confirm
that you have their consent to provide their personal data to us. We recommend
you show them this Privacy Policy.
How We Collect, Use and Disclose Your Personal
Data
Subject to the requirements of applicable law,
we may collect, use and disclose your personal data for the purposes set out
below. For the performance of our agreement with you, in order to:
- process, confirm, provide and charge for hotel arrangements and
restaurant reservations and our goods and services, and administer mobile
(where applicable) and in person check in and check out;
- fulfill contractual obligations to you, anyone involved in the
process of making your travel arrangements (e.g. travel agents, group travel
organisers and your employer) and vendors (e.g. credit card companies, airline
operators and other loyalty programmes);
- provide you with access to the content on our Site, and respond
to your enquiries and requests for information and services; and
- administer, and disclose the winner of, contests and lucky draw
competitions conducted by us or on our behalf.
For our legitimate commercial interests, in
order to:
- understand how our products and services impact you, provide you
with a better, more personalised level of service, and further develop our
products and services, including linking or combining with information we get
from others to do so;
- provide privileges, benefits and services to you, process
applications for and administer membership programmes, verify and validate your
ability to access and use certain products, services, facilities and
information (such as Golden Circle and The Table member-only information), and
administer Golden Circle and The Table membership, including as regards points
and rewards redemption;
- monitor your use of our Site and your bookings, and conduct
analysis of the use of our Site in order to operate, evaluate and improve our
Site and our services, understand your preferences, display customised content
to you on our Site which may be of interest to you and troubleshoot any
problems;
- conduct market analysis, market research, customer satisfaction
and quality assurance surveys to improve our hotels, resorts and services; and
- managing and providing for the safety and security of guests,
premises and services (including but not limited to carrying out CCTV
surveillance and conducting security clearances).
To comply with legal obligations to which we
are subject:
- meet legal and regulatory requirements and administer general
record keeping;
- preventing, detecting and investigating crime and analysing and
managing commercial risks; and
- conducting investigations.
Use of information based on your consent:
- facilitate direct marketing, promotional and customer management
purposes, including sending you promotional communications (including without
limitation emails and push notifications) or special offers if you have
consented to receive the same. Please see section “Direct Marketing”
below;
- we may use special categories of data (e.g. health data). But we
will only do so if we have received your consent thereto; and
- for any other purposes for which we have obtained your consent,
in accordance with the requirements of applicable law.
In addition, we collect, use, and disclose
your personal data for the following purposes depending on the nature of our
relationship:
- If you are a guest at our hotel(s), or a guest
to events organised at our hotel(s):
- providing customer service and
support;
- creating and maintaining guest
profiles in our system database;
- administering debt recovery and debt management; and/or
- any other purposes relating to any of the above;
- If you are a customer or guest at our spa,
health club, restaurants or bars;
- indemnifying our hotel(s) from
liability related to your use of the spa or health club or consumption of
restaurant or bar food and drinks outside the restaurant or bar; and/or
- any other purposes relating to
any of the above.
- If you are an employee, officer or owner of an
external service provider or vendor outsourced or prospected by Shangri-La:
- managing project tenders and
quotations, processing orders or managing the supply of goods and services;
- processing payment of vendor
invoices and bills;
- maintaining internal communications; and/or
- any other purposes relating to any of the above.
In order to register with our mobile
application, make an online hotel reservation, enrol with the Golden Circle or
The Table programmes or if you make an enquiry, you must provide us with the
personal data marked with an asterisk or otherwise indicated as mandatory,
otherwise we may not be able to process your request or comply with our legal
obligations.
Disclosures of Your
Personal Data
Subject to the
provisions of any applicable law, we may share your personal data to the
following entities and parties, for the purposes listed above (where
applicable):
- between and among Shangri-La and a limited number of our
affiliates as are relevant for the above purposes and to facilitate the
operation of our business, but we shall only do so on a need to know basis;
- with the operator of the hotel or the hub of hotels which you
book, stay or visit for the above purposes;
- with third-party payment processors, payment service providers,
external banks, credit card companies, IT and marketing support service
providers and other consultants, vendors and service providers who need access
to such information to carry out work or provide services on our behalf or who
help us to provide the Site to you;
- vendors or third party service providers in connection with
marketing promotions and services offered by Shangri-La (please also see the
section below on “Direct Marketing”);
- with anyone involved in the process of making your travel
arrangements (e.g. travel agents, group travel organisers, your employer, our
partners, foreign embassies) in order to fulfill contractual obligations;
- with any law enforcement, courts, Government or regulatory
bodies (in whatever jurisdiction), or otherwise in response to a request for
information if we believe disclosure is in accordance with, or required by, any
applicable law, regulation, court order or legal process;
- if we believe your actions are inconsistent with our user
agreements or policies, or to protect the rights, property and safety of
Shangri-La, our affiliates or others;
- any business partner, investor, assignee, or transferee (actual
or prospective) in connection with, or during negotiations of, or to facilitate
any business asset transactions (which may extend to any merger, sale of
company assets, financing or acquisition of all or a portion of our business by
another company, or any change of management of a hotel);
- with our advisors, which includes our accountants, auditors,
lawyers, other professional advisors and business contacts for the purpose of
assisting us to better manage, support or develop our business and comply with our
legal and regulatory obligations;
- with any other party at your consent or at your direction or
whom you authorise us to disclose your personal data to; and
- otherwise as permitted or required by applicable laws and
regulations.
We may also disclose
aggregate or de-identified data that is not personally identifiable with third
parties, including our commercial and strategic partners.
Overseas Transfers of
Your Personal Data
Your personal data
will be transferred to, and stored at, locations in Hong Kong and Singapore and
in the location of the hotel in which you stay or visit. It will also be
accessed and processed by our personnel and the personnel of our partners,
affiliates and third party service providers, who operate outside of Hong Kong
and Singapore. Your personal data will only be transferred to locations outside
of Hong Kong and Singapore where we are satisfied that adequate or comparable
levels of protection are in place to protect personal data held in that
jurisdiction, and (where we are required to do so) with your consent.
When personal data is
transferred from the EU to outside the EU, we use Model Clauses, so ensuring
that such data transfers are compliant with applicable privacy legislation.
Direct Marketing
From time to time, we
would like to use your name, email address, mobile phone number, and other
relevant contact information to send you either via emails, SMS messages,
telephone calls, push notifications, post, or social media (e.g. WeChat and
Facebook) information that we think may be of interest to you, including about
our hotels, products and services, news about our membership programmes (if you
become a member of Golden Circle or The Table), satisfaction surveys, events,
offers and promotions, but we can only do so with your consent.
We would also like to
share (for gain) such data with the operator of the hotel or hub of hotels in
which you stay or visit and with selected third party entities, so that they
may send you information, news updates, special events, offers and promotions
as regards their products and services, including travel, transportation,
retail, food and beverage, hotel accommodation, credit cards, financial and
investment services, real estate, entertainment, publications, fashion and
jewellery, leisure and sports, health and wellness, non-profit and charitable
activities, telecommunications, social networking, media and public relations,
but we will not share your personal data with such third parties or use your
personal data for direct marketing without your consent.
You may, in accordance
with applicable law, choose not to receive marketing communications or opt-out
from receiving marketing communications at any time, free of charge, by
following the unsubscribe instructions contained in the marketing communications
or contacting Shangri-La in accordance with the section “Your Rights and
Contact Us” below. If you opt out of these communications, we may still
send you non-promotional communications, such as those about your reservation
or Golden Circle programme members communications, unless we are prohibited
from doing so by applicable laws.
Retention of Personal
Data
In certain countries,
the collection and retention of personal data is mandated by law. To the extent required or permitted by law, we
take reasonable steps to delete, destroy, de-identify or redact personal data
in a secure manner when retention is no longer necessary for legal or business
purposes for which it was collected (as set out in this Privacy Policy) or when
requested by you. In any event, we do not retain your personal data for longer
than six (6) years, subject to local laws and regulations.
Our Commitment to Data
Security
We have in place
reasonable technical and organisational measures to prevent unauthorised or
accidental access, processing, erasure, loss or use of your personal data and
to keep your personal data confidential. These measures are subject to
ongoing review and monitoring. To protect your personal data, we also
require our third party service providers to take reasonable precautions to
keep your personal data confidential and to prevent unauthorised or accidental
access, processing, erasure, loss or use of personal data, and to act at all
times in compliance with applicable data protection laws.
We cannot guarantee
that our Site will function faultless and without any interruptions. We shall
not be liable for damages that may result from the use of electronic means of
communication, including, but not limited to, damages resulting from the
failure or delay in delivery of electronic communications, interception or
manipulation of electronic communications by third parties or by computer
programs used for electronic communications and transmission of viruses.
We recommend that
where applicable, you change your passwords often, use a combination of letters
and numbers, and ensure that you use a secure browser. If applicable, you
undertake to keep your username and password secure and confidential and shall
not disclose or permit it to be disclosed to any unauthorised person, and to
inform us as soon as reasonably practicable if you know or suspect that someone
else knows your username and password or believe the confidentiality of your
username and password has been lost, stolen or compromised in any way or that
actual or possible unauthorised transactions have taken place. We are not
liable for any damages resulting from any security breaches, on unauthorised and/or
fraudulent use of your username and password.
Children and Minors
Except where required
by local laws, we do not knowingly collect personal data from minors. If
you are a minor, you may only use our Site and services with the permission of
your parent or guardian.
If you are in the EU,
our online services are not directed at children under the age of 13. If you
believe we have collected information about a child under the age of 13, please
contact us so that we may take appropriate steps to delete such information. If
you are at least 13 but under the age of 16, please get the consent of your
parent or legal guardian before giving us any personal data about
yourself.
Third Party Sites
The Site may contain
links to other websites, apps, content, services or resources on the internet
which are operated by third parties. If you access other websites, apps,
content, services or resources using the links provided, please be aware they
may have their own privacy policy, and we do not accept any responsibility or
liability for these policies or for any personal data which may be collected
through these sites. Please check these policies before you submit any personal
information to these sites.
Your Rights and
Contact Us
Subject to applicable
law, you may be entitled to access, rectify, erase, limit the use or transfer
the personal data we hold of you. Whenever reasonably possible and required, we
will strive to grant these rights within one (1) month or within a reasonable
time. You may also withdraw your consent to receiving direct marketing
communications, or more generally to our processing of your personal data, at
any time. You may in certain circumstances ask us to delete your personal data,
in which case, to the extent permissible by applicable law, we will take
reasonable steps to delete or de-identify your personal data. Please note that we
may not be able to continue providing services to you if you entirely withdraw
your consent or ask us to delete your personal data entirely, and this may also
result in the termination of any agreements with Shangri-La.
If you would like us to update the data
we maintain about you and your preferences, or if you wish to withdraw your
consent to receiving direct marketing communications from us, please contact us
by email at unsubscribe@shangri-la.com.
For any other
requests, or if you have any questions or complaints about how we handle your
personal data, please contact our data protection officer by email at dataprotectionofficer@shangri-la.com or by post at 28/F Kerry Centre, 683 King’s
Road, Quarry Bay, Hong Kong.
Changes to the
Privacy Policy
We may modify this
Privacy Policy from time to time. Any changes to this Privacy Policy will be
posted to the Site so that you are always informed of the way we collect and
use your personal data, and we encourage you to review this Privacy Policy
whenever you access the Site or otherwise interact with us to stay informed
about our information practices and the ways you can help protect your privacy.
Updated versions of this Privacy Policy will include the date of the revision
at the end of this Privacy Policy so that you are able to check when the
Privacy Policy was last amended. Any changes to this Privacy Policy will
become effective upon posting of the revised Privacy Policy on the Site. Use of
the Site following such changes constitutes your acceptance of the revised
Privacy Policy then in effect but, to the extent such changes have a material
effect on your rights or obligations as regards our handling of your personal
data, such changes will only apply to personal data after the changes are
applied.
Miscellaneous
This Privacy Policy is
governed by and shall be construed in accordance with the laws of Hong Kong
Special Administrative Region.
This Privacy Policy is
written in the English language and may be translated into other languages. In
the event of any inconsistency between the English version and the translated
version of this Privacy Policy, the English version shall prevail.
Last Updated: 3 August
2018
COOKIES POLICY
This policy ("Cookies
Policy") is issued by Shangri-La International Hotel Management
Limited (referred to as "we", "us", "our").
This Cookies Policy applies to our use of cookies in connection with our
website www.shangri-la.com and our mobile application (collectively
"Site").
By continuing to use
our Site, you are agreeing to our use of cookies in the manner set out in this
Cookies Policy.
If you not wish to
accept cookies in respect of your use of this Site, you should stop using the
Site, or turn off your cookies (see paragraph 4), but this may affect the
functionality of the Site.
1. WHAT THIS COOKIES
POLICY COVERS
This Cookies Policy
sets out:
- what a cookie is (paragraph 2);
- an overview of the cookies we use (paragraph 3);
- what you can do if you do not agree to the use of the cookies (paragraph
4); and
- further information about cookies in general (paragraph 5).
2. WHAT IS A COOKIE?
After you enter the
Site, the Site will make use of "cookies". Cookies are small text
files containing small amounts of information which are downloaded and may be
stored on any of your internet enabled devices e.g. your computer, smartphone
or tablet - like a memory for a web page. This Cookies Policy provides you with
information about the cookies we use and why. Our Privacy Policy sets out full
details of the other information we may collect and how we may use your
personal data. If you do not wish to accept cookies in connection with your use
of this Site, you should stop using it or turn off your cookies (see paragraph
4 below for how to do this) but this may affect the functionality of the Site.
3. COOKIES USED ON THE
SITE
We use several
different types of cookies. In particular, we use the following first party
cookies: necessary cookies which allow certain fundamental features of
the Site to work; functional cookies, which allow us to remember choices
you make (e.g. your cookie preference), performance cookies, which
monitor usage of the Site and advertising cookies which record the fact
that you have visited the Site and then which links you have accessed whilst
you use the Site.
We also use third
party cookies - these are cookies that are set by a third party website or
applications rather than by us. In particular, the Site allows cookies of third
party social networks (e.g. Facebook and LinkedIn), and this enables a user to
share content of the Site on social networks. These third parties may use
cookies, but their use of cookies will not be governed by this Cookies Policy.
Some of these are session
cookies which are temporary and allow us to link your actions during a
browser session. These are deleted at the end of your browsing session. Others are
persistent cookies which remain on your device for the period of time
specified in the cookie. These cookies help us identify you as a unique user
(by storing a randomly generated number).
The Site uses first
party cookies for the following purposes:
a) necessary cookies
Necessary cookies are
essential and help you navigate the Site. These cookies make sure your basket
is saved during all steps of the checkout process. This helps to support
security and basic functionality of the Site. These cookies are necessary
for the proper operation of our Site, so if you block these cookies we cannot
guarantee your use or the security of our Site during your visit.
b) functional
cookies
Functional cookies are
used to provide you the best user experience. These cookies are for
instances used to save and remind you about reservations you have started to
make, so will save you time if you want to complete your reservation at a later
stage. These cookies could also recognise if a Site user has already signed up for
our newsletter/requested information about a service or if the user is seeing a
certain page for the first time.
c) performance
cookies
Performance cookies
help us to understand the behaviour of our visitors and the usage of the Site.
This allows us to continuously improve the Site to provide you the best user
experience. These cookies are also used to help us understand what interests
our users, and measure how effective our advertising is. Some of these cookies
are managed by third parties, and you may refer to the third parties' own
website privacy notifications for further information.
By way of example, we
use Google Analytics cookies to obtain an overall view of visitor habits and
visitor volumes, and to help improve the overall experience on our Site. Google
Analytics is a third-party web analysis service provided by Google Inc, which
uses "performance cookies" and "targeting cookies" to
analyse how you use the Site. The information generated by the cookie about
your use of the Site (including your IP address) will be transmitted to and
stored by Google on servers in the United States. However, this website uses
Google Analytics with the expansion '_anonymizeIp()' which means that Google
will truncate/anonymise the last octet of the IP address for Member States of
the European Union.
On behalf of us,
Google will use the information collected for the purpose of evaluating your
use of our Site, compiling reports on Site activity and providing other
services relating to Site activity and internet usage to us. Google will not
associate your IP address with any other data held by Google. You may refuse
the use of cookies by selecting the appropriate settings on your browser as
described below. Furthermore you can prevent Google’s collection and use of data
(cookies and IP address) by downloading and installing the browser plug-in
available under https://tools.google.com/dlpage/gaoptout?hl=en-GB#. You may disable the use of Google Analytics
by using the link disable Google Analytics. This link creates an opt-out cookie
which prevents the further processing of your data. For more information about
Google Analytics cookies, please see Google's help pages and privacy
policy.
We also use Adobe
Experience Cloud cookies, namely Adobe Analytics and Adobe Audience Manager, to
analyze visitors’ activities on our website. You may disable the use of Adobe
Experience Cloud cookies to stop further processing your data by following the
instructions set out in this link: https://www.adobe.com/hk_en/privacy/opt-out.html. For more information about Adobe Experience
Cloud cookies, please see the Adobe privacy policy.
If you do not accept
the use of these cookies, we cannot guarantee how our Site will perform for
you.
d) advertising
cookies
Advertising cookies
will remember your preferences and, in general, that you visited the Site. We
strive to provide you with advertisements for hotels, resorts, and other
products and services relevant to you and your interests on other online
platforms, where available. These cookies are also used to limit the number of
times you see an advertisement as well as help measure the effectiveness of
advertisements.
More specifically, we
may use the following cookies on our Site:
Performance Cookies
- Google Analytics stored by Google for 1 day to 2 years, depending on the cookies
– We use Google Analytics to help analyse which pages on our website visitors
viewed. When you visit our website, your web browser automatically sends
certain information to Google. For further information on how Google uses your
data, please refer to https://www.google.com/intl/en/policies/privacy/partners/. To opt-out, please click: here.
- Adobe Analytics stored by Adobe for zero (session cookie) to 2 years, depending
on the cookies - We use Adobe Analytics to help analyse visitors’ activities on
our website, such as analysing clickstream data and tracking historical
activities. For further information on how Adobe Analytics cookies work, please
see https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_analytics.html To opt-out, please see: https://www.adobe.com/hk_en/privacy/opt-out.html
- Adobe Audience Manager stored by Adobe for 6 months to 2 years,
depending on the cookies - We use Adobe Audience Manager for visitors’ website
activity analysis and personalised user marketing, such as identifying
visitors, creating user segments, recording data calls, synchronizing data,
error tracking and testing. For further information on how Adobe Audience
Manager cookies work, please see https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_am.html To opt-out, please see: https://www.adobe.com/hk_en/privacy/opt-out.html
- Flurry Analytics stored by Yahoo with no expiry date - We use Flurry Analytics
to help us collect unexpected crash logs of our mobile application users
(excluding those in the People’s Republic of China except for Hong Kong, Taiwan
and Macao) to improve stability and performance of our mobile application and
to track how users use our mobile application. For more information on how
Flurry Analytics uses your data, please refer to https://policies.yahoo.com/us/en/yahoo/privacy/index.htm
- Umeng Analytics stored by Umeng with no expiry date - We use Umeng Analytics to
help us collect unexpected crash logs of our mobile application users in the
People’s Republic of China except for Hong Kong, Taiwan and Macao to improve
stability and performance of our mobile application and to track how users use
our mobile application. For more information on how Umeng Analytics uses your
data, please refer to http://www.umeng.com/policy.html To opt-out, please see https://dip.umeng.com/opt_out.html
Necessary Cookies
Advertising Cookies
- DoubleClick stored by Google for 2 years - Google (doubleclick.net) sets
cookies to display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information on how DoubleClick uses
your data, please refer to https://www.google.com/intl/en/policies/privacy/
- fr stored by Facebook for 3 months - Facebook (facebook.com) sets
cookies to display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information on how Facebook uses
your data, please refer to https://en-gb.facebook.com/policies/cookies/
- cid stored by Fastapi for 9 years and 10 months - fastapi.net sets
cookies to display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information, please contact http://fastapi.net/company.html#contact
- CMBMP, PYID and sessionId stored by IPINYOU for zero (session
cookie) to 2 years, depending on the cookies - IPINYOU (ipinyou.com) sets
cookies to display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information on how IPINYOU uses
your data, please refer to http://www.ipinyou.com.cn/privacy
- _kuid_ stored by Salesforce for 6 months - Salesforce (krxd.net) sets
cookies to display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information on how Salesforce uses
your data, please refer to https://www.salesforce.com/company/privacy/full_privacy/
- FUID and RUID stored by 1000mercis for 13 months - 1000mercis
(mmtro.com) sets cookies to display personalised user marketing on other
websites and track transactions made by you on www.shangri-la.com. For more information on how 1000mercis uses
your data, please refer to http://ads.1000mercis.com/
- i stored
by OpenX for 1 year - OpenX (openx.net) sets cookies to display personalised
user marketing on other websites and track transactions made by you on www.shangri-la.com. For more information on how OpenX uses your
data, please refer to https://www.openx.com/legal/privacy-policy/
- cm_cookie and reduplicate_cookie stored by WeChat for 1 day to 6
months, depending on the cookies - WeChat (l.qq.com) sets cookies to display
personalised user marketing on other websites and track transactions made by
you on www.shangri-la.com. For more information on how WeChat uses your
data, please refer to http://weixin.qq.com/cgi-bin/readtemplate?lang=en_US&check=false&t=weixin_agreement_cookies
- uid stored by Suning Tesco for 82 years - Suning Tesco (qtmojo.com)
sets cookies to display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information on how Suning Tesco
uses your data, please refer to http://help.suning.com/page/id-281.htm
- ck1, rlas3 and rtn1-z stored by LiveRamp for 6 months - LiveRamp
(rlcdn.com) sets cookies to display personalised user marketing on other
websites and track transactions made by you on www.shangri-la.com. For more information on how LiveRamp uses
your data, please refer to https://liveramp.com/service-privacy-policy/
- rpx, khaos, put_2242, rpb and c stored by Rubicon for zero
(session cookie) to 1 year, depending on the cookies - Rubicon
(rubiconproject.com and pixel.rubiconproject.com) sets cookies to display
personalised user marketing on other websites and track transactions made by
you on www.shangri-la.com. For more information on how Rubicon uses
your data, please refer to http://rubiconproject.com/rubicon-project-yield-optimization-privacy-policy/
- SUV stored by Sohu for 20 years and 2 months - Sohu (sohu.com) sets
cookies to display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information on how Sohu uses your
data, please refer to http://corp.sohu.com/s2007/privacy/
- cid and gid stored by Sojern for 2 years - Sojern
(sojern.com) sets cookies to display personalised user marketing on other
websites and track transactions made by you on www.shangri-la.com. For more information on how Sojern uses your
data, please refer to https://www.sojern.com/privacy/website-privacy-policy/
- ckid, cktst, dph, fbh0, gcma and ph stored by Adara for 2 years -
Adara (yieldoptimizer.com) sets cookies to display personalised user marketing
on other websites and track transactions made by you on www.shangri-la.com. For more information on how Adara uses your
data, please refer to https://adara.com/privacy-promise/
- __ysuid stored by Youku for 24 years and 9 months - Youku (youku.com)
sets cookies to display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information on how Youku uses your
data, please refer to http://mapp.youku.com/service/flsm2?spm=a2hww.20027244.0.0
4. CONTROL YOUR COOKIE
SETTINGS
We shall store a
cookie on your computer or device to remember this for next time. You can
change your browser settings so that you receive a warning before certain
cookies are stored. You can also adjust your settings so that your browser
refuses most of our cookies or only certain cookies from third parties. If you
wish to withdraw your agreement at any time, you will need to delete our
cookies using your internet browser settings. You should do this through the
browser settings for each browser you use. Please be aware that some of our
services will not function if your browser does not accept cookies. However,
you can allow cookies from specific websites by making them “trusted websites”
in your internet browser. The following links may assist you in managing your
cookies settings, or you can use the 'Help' option in your internet browser for
more details.
To block Google
Analytics cookies specifically, you can install the “Google Analytics Opt-out
Browser Add-on” provided by Google. If you share the use of a computer,
accepting or rejecting the use of cookies may affect all users of that
computer.
The above instructions
on browser settings are relevant when you use or access our website www.shangri-la.com.
5. OTHER INFORMATION
The following link
contains further information about cookies:
In addition, a guide
to online privacy has been produced by the internet advertising industry which
can be found at:
We may change this
Cookies Policy from time to time by posting the updated version of the policy
on our Site. Please check this Site periodically to be informed of any changes.
6. CONTACT US
If you have any
questions about the cookies used on our website, please contact us at dataprotectionofficer@shangri-la.com.
products and services ("
Site"), when you contact guest services, or when you otherwise
interact with us. We are aware of our responsibilities to protect your personal
data, to keep it secure and comply with applicable privacy and data protection
laws.For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws.
This Privacy Policy explains our personal data
practices and the choices you can make about the way your personal data is
used. This Privacy Policy gives effect
to our commitment to protect your personal data and serves as the guidelines to
be observed by all of the hotels, resorts and properties managed and/or
operated by Shangri-La or its affiliates and subsidiaries.
You
will be asked to consent to the terms of this Privacy Policy when making a
reservation, joining the Golden Circle or The Table programmes, registering for
events or promotions or otherwise corresponding with us via the Site or
otherwise where required under applicable law. Subject to the requirements of applicable law, your continued use of
the Site will constitute your deemed consent to the terms of this Privacy
Policy.
Shangri-La
International Hotel Management Limited (a data protection officer (Email) dataprotectionofficer@shangri-la.com (Address)
28/F, Kerry Centre, 683 King’s Road, Quarry Bay, Hong Kong) is responsible for
using your personal data.
Types of Personal Data We Collect
Information
you provide to us: we collect personal data (including
where applicable sensitive personal data) you provide directly to us. This includes:
- your
full name and contact information, passport and visa information;
- guest
stay information, including the hotels where you have stayed, date of arrival
and departure, goods and services purchased, special requests made, your
service preferences, telephone numbers dialled and email, faxes, telephone and
other messages received;
- your
credit card, mobile payment and other payment details;
- your
membership information, account details, profile or password details and any
frequent flyer or travel partner programme affiliation;
- any
information necessary to fulfill special requests (for example, leisure, travel
and guest preferences);
- your
reviews, feedback and opinions about our hotels, resorts, programmes and services;
- information
collected through the use of closed circuit television systems and other
security systems; and
- any
other personal data you choose to provide to us.
Information We Collect Automatically
When You Use the Site:when you access or use the Site, we automatically collect personal data
about you, including:
- Log Information: we may collect system log information about
your use of the Site, including the type of browser you use, access times,
pages viewed, your IP address and the page you visited before navigating to our
Site.
- Device Information: we may collect information about the computer
or mobile device you use to access our Site, including the hardware model,
operating system and version, unique device identifiers (such as, IP address,
IMEI number, the address of the device's wireless network interface, or mobile
phone number used by the device) and mobile network information.
- Location Information: we may collect information about the location
of your device each time you access or use one of our mobile applications or
otherwise consent to the collection of this information. You can turn off location services for a
device at any time, but this may turn off some useful features.
- Information Collected
by Cookies and Other Tracking Technologies:
we and our service providers use various technologies to collect
information, including cookies and web beacons.
Cookies are small data files stored on your hard drive or in device
memory that help us improve our Site and your experience, see which areas and
features of our Site are popular and count visits. Web beacons are electronic images that may be
used in our services or emails and help deliver cookies, count visits and
understand usage and campaign effectiveness.
For more information about cookies, and how to disable them, please see
our Cookies Policy.
Information We Collect From Other
Sources: we may also obtain personal data from our hotels and from our
third party service providers (such as information relating to the credit of
guests) and from public sources and combine that with information we collect
through our Site where we believe that it is necessary to help manage our
relationship with you.
Where you provide personal data of third parties (for example,
names and contact details of your family members in connection with bookings or
family memberships), you confirm that you have their consent to provide their
personal data to us. We recommend you show them this Privacy Policy.
How We Collect, Use and Disclose Your Personal Data
Subject to the requirements of applicable law, we may collect, use and disclose your personal data for the purposes set out below.
For
the performance of our agreement with you, in order to:
- process,
confirm, provide and charge for hotel arrangements and restaurant reservations
and our goods and services, and administer mobile (where applicable) and in
person check in and check out;
- fulfill
contractual obligations to you, anyone involved in the process of making your
travel arrangements (e.g. travel agents, group travel organisers and your
employer) and vendors (e.g. credit card companies, airline operators and other
loyalty programmes);
- provide
you with access to the content on our Site, and respond to your enquiries and
requests for information and services; and
- administer,
and disclose the winner of, contests and lucky draw competitions conducted by
us or on our behalf.
For
our legitimate commercial interests, in order to:
- understand
how our products and services impact you, provide you with a better, more
personalised level of service, and further develop our products and services,
including linking or combining with information we get from others to do so;
- provide
privileges, benefits and services to you, process applications for and
administer membership programmes, verify and validate your ability to access
and use certain products, services, facilities and information (such as Golden Circle and
The Table member-only information), and administer Golden Circle and The Table
membership, including as regards points and rewards redemption;
- monitor
your use of our Site and your bookings, and conduct analysis of the use of our
Site in order to operate, evaluate and improve our Site and our services,
understand your preferences, display customised content to you on our Site
which may be of interest to you and troubleshoot any problems;
- conduct
market analysis, market research, customer satisfaction and quality assurance
surveys to improve our hotels, resorts and services; and
- managing and providing for the safety and security of guests, premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances).
To
comply with legal obligations to which we are subject:
- meet
legal and regulatory requirements and administer general record keeping.
- preventing, detecting and investigating crime and analysing and managing commercial risks; and
- conducting investigations..
Use of information
based on your consent:
- facilitate
direct marketing, promotional and customer management purposes, including
sending you promotional communications (including without limitation emails and
push notifications) or special offers if you have consented to receive the
same. Please see section “Direct
Marketing” below;
- we may use special categories of data
(e.g. health data). But we will only do so if we have received your consent
thereto; and
- for any other purposes for which we have obtained your consent, in accordance with the requirements of applicable law.
In addition, we collect, use, and disclose your personal data for the following purposes depending on the nature of our relationship:
- If you are a guest at our hotel(s), or a guest to events organised at our hotel(s):
(i) providing customer service and support;
(ii) creating and maintaining guest profiles in our system database;
(iii) administering debt recovery and debt management; and/or
(iv) any other purposes relating to any of the above;
- If you are a customer or guest at our spa, health club, restaurants or bars;
(i) indemnifying our hotel(s) from liability related to your use of the spa or health club or consumption of restaurant or bar food and drinks outside the restaurant or bar; and/or
(ii) any other purposes relating to any of the above.;
- If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by Shangri-La:
(i) managing project tenders and quotations, processing orders or managing the supply of goods and services;
(ii) processing payment of vendor invoices and bills;
(iii) maintaining internal communications; and/or
(iv) any other purposes relating to any of the above.
In order to
register with our mobile application, make an online hotel reservation, enrol
with the Golden Circle or The Table programmes or if you make an enquiry, you
must provide us with the personal data marked with an asterisk or otherwise
indicated as mandatory, otherwise we may not be able to process your request or
comply with our legal obligations.
Disclosures of Your Personal Data
Subject to the provisions of any applicable law, we may share your personal data to the following entities and parties, for the purposes listed above (where applicable):
- between and among Shangri-La and a
limited number of our affiliates as are relevant for the above purposes and to
facilitate the operation of our business, but we shall only do so on a need to
know basis;
- with the operator of the hotel or the
hub of hotels which you book, stay or visit for the above purposes;
- with third-party payment processors,
payment service providers, external banks, credit card companies, IT and marketing support service providers and other
consultants, vendors and service providers who need access to such information
to carry out work or provide services on our behalf or who help us to provide
the Site to you;
- vendors or third party service providers in connection with marketing promotions and services offered by Shangri-La (please also see the section below on “Direct Marketing”);
- with
anyone involved in the process of making your travel arrangements (e.g. travel
agents, group travel organisers ,your employer, our partners, foreign embassies) in order to fulfill
contractual obligations;
- with any law enforcement, courts,
Government or regulatory bodies (in whatever jurisdiction), or otherwise in
response to a request for information if we believe disclosure is in accordance
with, or required by, any applicable law, regulation, court order or legal
process;
- if we believe your actions are
inconsistent with our user agreements or policies, or to protect the rights,
property and safety of Shangri-La, our affiliates or others;
- any business partner, investor, assignee, or transferee (actual or prospective) in connection with, or during
negotiations of, or to facilitate any business asset transactions (which may extend to any merger, sale of company assets, financing or acquisition
of all or a portion of our business by another company, or any change of
management of a hotel;
- with our advisors, which includes our
accountants, auditors, lawyers, other professional advisors and business
contacts for the purpose of assisting us to better manage, support or develop
our business and comply with our legal and regulatory obligations;
- with any other party at your consent or
at your direction or whom you authorise us to disclose your personal data to; and
- otherwise as permitted or required by
applicable laws and regulations.
We may also disclose aggregate or de-identified data
that is not personally identifiable with third parties, including our
commercial and strategic partners.
Overseas Transfers of Your Personal Data
Your personal data will be transferred to, and stored
at, locations in Hong Kong and Singapore and in the location of the hotel in
which you stay or visit. It will also be accessed and processed by our
personnel and the personnel of our partners, affiliates and third party service
providers, who operate outside of Hong Kong and Singapore. Your personal data
will only be transferred to locations outside of Hong Kong and Singapore where
we are satisfied that adequate or comparable levels of protection are in place
to protect personal data held in that jurisdiction, and (where we are required
to do so) with your consent.
When personal data is transferred from the EU to
outside the EU, we use Model Clauses, so ensuring that such data transfers are
compliant with applicable privacy legislation.
Direct Marketing
From time to time, we would like to use your name,
email address, mobile phone number, and other relevant contact information to
send you either via emails, SMS messages, telephone calls, push notifications,
post, or social media (e.g. WeChat and Facebook) information that we think may
be of interest to you, including about our hotels, products and services, news
about our membership programmes (if you become a member of Golden Circle or The
Table), satisfaction surveys, events, offers and promotions, but we can only do
so with your consent.
We would also like to share (for gain)
such data with the operator of the hotel or hub of hotels in which you stay or
visit and with selected third party entities, so that they may send you
information, news updates, special events, offers and promotions as regards
their products and services, including travel, transportation, retail, food and
beverage, hotel accommodation, credit cards, financial and investment services,
real estate, entertainment, publications, fashion and jewellery, leisure and
sports, health and wellness, non-profit and charitable activities,
telecommunications, social networking, media and public relations, but we will
not share your personal data with such third parties or use your personal data for direct marketing without your consent.
You may, in accordance with applicable law, choose not to receive marketing communications or opt-out from receiving marketing
communications at any time, free of charge, by following the unsubscribe
instructions contained in the marketing communications or contacting Shangri-La
in accordance with the section “Your
Rights and Contact Us” below. If you opt out of these communications, we
may still send you non-promotional communications, such as those about your
reservation or Golden Circle programme members communications, unless we are
prohibited from doing so by applicable laws.
Retention
of Personal Data
In certain countries, the collection and retention of personal data is mandated by law. To the extent required or permitted by law, we take reasonable steps to delete, destroy, de-identify or redact personal data in a secure manner when retention is no longer necessary for legal or business purposes for which it was collected (as set out in this Privacy Policy) or when requested by you. In any event, we do not retain your personal data for longer than six (6) years, subject to local laws and regulations.
Our
Commitment to Data Security
We have
in place reasonable technical and organisational measures to prevent unauthorised
or accidental access, processing, erasure, loss or use of your personal data
and to keep your personal data confidential. These measures are subject
to ongoing review and monitoring. To protect your personal data, we also
require our third party service providers to take reasonable precautions to
keep your personal data confidential and to prevent unauthorised or accidental
access, processing, erasure, loss or use of personal data, and to act at all
times in compliance with applicable data protection laws.
We cannot guarantee that our Site will function
faultless and without any interruptions. We shall not be liable for damages
that may result from the use of electronic means of communication, including,
but not limited to, damages resulting from the failure or delay in delivery of
electronic communications, interception or manipulation of electronic
communications by third parties or by computer programs used for electronic
communications and transmission of viruses.
We recommend that where applicable, you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser. If applicable, you undertake to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any unauthorised person, and to inform us as soon as reasonably practicable if you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorised transactions have taken place. We are not liable for any damages resulting from any security breaches, on unauthorised and/or fraudulent use of your username and password.
Children and Minors
Except where required by local laws, we do not
knowingly collect personal data from minors. If you are a minor, you may
only use our Site and services with the permission of your parent or
guardian.
If you are in the EU, our online services are not
directed at children under the age of 13. If you believe we have collected
information about a child under the age of 13, please contact us so that we may
take appropriate steps to delete such information. If you are at least 13 but
under the age of 16, please get the consent of your parent or legal guardian
before giving us any personal data about yourself.
Third Party Sites
The Site may contain links to other websites, apps,
content, services or resources on the internet which are operated by third
parties. If you access other websites, apps, content, services or resources
using the links provided, please be aware they may have their own privacy
policy, and we do not accept any responsibility or liability for these policies
or for any personal data which may be collected through these sites. Please
check these policies before you submit any personal information to these sites.
Your Rights and Contact Us
Subject to applicable law, you may be entitled to access, rectify, erase, limit the use or transfer the personal data we hold of you. Whenever reasonably possible and required, we will strive to grant these rights within one (1) month or within a reasonable time. You may also withdraw your consent to receiving direct marketing communications, or more generally to our processing of your personal data, at any time. You may in certain circumstances ask us to delete your personal data, in which case, to the extent permissible by applicable law, we will take reasonable steps to delete or de-identify your personal data. Please note that we may not be able to continue providing services to you if you entirely withdraw your consent or ask us to delete your personal data entirely, and this may also result in the termination of any agreements with Shangri-La.
If you would like us to update the data we maintain about you and your preferences, or if you wish to withdraw your consent to receiving direct marketing communications from us, please contact us by email at unsubscribe@shangri-la.com.
For any other requests, or if you have any questions or complaints about how we handle your
personal data, please contact our data protection officer by email at dataprotectionofficer@shangri-la.com or by post at 28/F Kerry Centre, 683 King’s Road,
Quarry Bay, Hong Kong.
Changes to the Privacy Policy
We may modify this Privacy Policy from time to time.
Any changes to this Privacy Policy will be posted to the Site so that you are
always informed of the way we collect and use your personal data, and we
encourage you to review this Privacy Policy whenever you access the Site or
otherwise interact with us to stay informed about our information practices and
the ways you can help protect your privacy. Updated versions of this Privacy
Policy will include the date of the revision at the end of this Privacy Policy
so that you are able to check when the Privacy Policy was last
amended. Any changes to this Privacy Policy will become effective upon
posting of the revised Privacy Policy on the Site. Use of the Site
following such changes constitutes your acceptance of the revised Privacy
Policy then in effect but, to the extent such changes have a material
effect on your rights or obligations as regards our handling of your personal
data, such changes will only apply to personal data after the changes are
applied.
Miscellaneous
This Privacy Policy is governed by and shall be
construed in accordance with the laws of Hong Kong Special Administrative
Region.
This Privacy Policy is written in the English language
and may be translated into other languages. In the event of any inconsistency
between the English version and the translated version of this Privacy Policy,
the English version shall prevail.
Last Updated: 3 August 2018
COOKIES POLICY
This policy ("Cookies
Policy") is issued by Shangri-La
International Hotel Management Limited (referred to as "we", "us", "our").
This Cookies Policy applies to our use of cookies in connection with our
website www.shangri-la.com and our
mobile application (collectively
"Site").
By continuing to use our Site, you are agreeing
to our use of cookies in the manner set out in this Cookies Policy.
If you not wish to
accept cookies in respect of your use of this Site, you should stop using the
Site, or turn off your cookies (see paragraph 4), but this may affect the
functionality of the Site.
1. WHAT THIS COOKIES POLICY COVERS
This Cookies Policy sets out:
- what a cookie is (paragraph 2);
- an overview of the cookies we use (paragraph 3);
- what you can do if you do not agree to the use
of the cookies (paragraph 4); and
- further information about cookies in general (paragraph 5).
2. WHAT IS A COOKIE?
After you enter the Site, the Site will make
use of "cookies". Cookies are small text files containing small
amounts of information which are downloaded and may be stored on any of your
internet enabled devices e.g. your computer, smartphone or tablet - like a
memory for a web page. This Cookies Policy provides you with information about
the cookies we use and why. Our Privacy Policy sets out full details of the
other information we may collect and how we may use your personal data. If you
do not wish to accept cookies in connection with your use of this Site, you
should stop using it or turn off your cookies (see paragraph 4 below for how to
do this) but this may affect the functionality of the Site.
3. COOKIES USED ON THE SITE
We use several different types of cookies. In
particular, we use the following first party cookies: necessary cookies which allow certain fundamental features of the
Site to work; functional cookies,
which allow us to remember choices you make (e.g. your cookie preference), performance cookies, which monitor
usage of the Site and advertising
cookies which record the fact that you have visited the Site and then which
links you have accessed whilst you use the Site.
We also use third party cookies - these are cookies that are set by a third
party website or applications rather than by us. In particular, the Site allows
cookies of third party social networks (e.g. Facebook and LinkedIn), and this
enables a user to share content of the Site on social networks. These third
parties may use cookies, but their use of cookies will not be governed by this
Cookies Policy.
Some of these are session cookies which are temporary and allow us to link your
actions during a browser session. These are deleted at the end of your browsing
session. Others are persistent cookies
which remain on your device for the period of time specified in the cookie.
These cookies help us identify you as a unique user (by storing a randomly
generated number).
The Site uses first party cookies for the
following purposes:
a) necessary
cookies
Necessary cookies are essential and help you
navigate the Site. These cookies make sure your basket is saved during all
steps of the checkout process. This helps to support security and basic
functionality of the Site. These cookies
are necessary for the proper operation of our Site, so if you block these
cookies we cannot guarantee your use or the security of our Site during your
visit.
b) functional
cookies
Functional cookies are used to provide you the
best user experience. These cookies are
for instances used to save and remind you about reservations you have started
to make, so will save you time if you want to complete your reservation at a
later stage. These cookies could also recognise if a Site user has already
signed up for our newsletter/requested information about a service or if the
user is seeing a certain page for the first time.
c) performance
cookies
Performance cookies help us to understand the
behaviour of our visitors and the usage of the Site. This allows us to
continuously improve the Site to provide you the best user experience. These
cookies are also used to help us understand what interests our users, and
measure how effective our advertising is. Some of these cookies are managed by
third parties, and you may refer to the third parties' own website privacy
notifications for further information.
By way of example, we use Google Analytics
cookies to obtain an overall view of visitor habits and visitor volumes, and to
help improve the overall experience on our Site. Google Analytics is a third-party
web analysis service provided by Google Inc, which uses "performance
cookies" and "targeting cookies" to analyse how you use the
Site. The information generated by the cookie about your use of the Site
(including your IP address) will be transmitted to and stored by Google on
servers in the United States. However, this website uses Google Analytics with
the expansion '_anonymizeIp()' which means that Google will truncate/anonymise
the last octet of the IP address for Member States of the European Union.
On behalf of us, Google will use the
information collected for the purpose of evaluating your use of our Site,
compiling reports on Site activity and providing other services relating to
Site activity and internet usage to us. Google will not associate your IP
address with any other data held by Google. You may refuse the use of cookies
by selecting the appropriate settings on your browser as described below.
Furthermore you can prevent Google’s collection and use of data (cookies and IP
address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB#. You may
disable the use of Google Analytics by using the link disable Google Analytics.
This link creates an opt-out cookie which prevents the further processing of
your data. For more information about Google Analytics cookies, please see
Google's help pages and privacy policy.
We also use Adobe Experience Cloud cookies, namely Adobe Analytics and Adobe Audience Manager, to analyze visitors’ activities on our website. You may disable the use of Adobe Experience Cloud cookies to stop further processing your data by following the instructions set out in this link: https://www.adobe.com/hk_en/privacy/opt-out.html. For more information about Adobe Experience Cloud cookies, please see the Adobe privacy policy.
If you do
not accept the use of these cookies, we cannot guarantee how our Site will
perform for you.
d) advertising
cookies
Advertising cookies will remember your
preferences and, in general, that you visited the Site. We strive to provide
you with advertisements for hotels, resorts, and other products and services
relevant to you and your interests on other online platforms, where available.
These cookies are also used to limit the number of times you see an
advertisement as well as help measure the effectiveness of advertisements.
More specifically, we may use the following
cookies on our Site:
Performance Cookies
- Google
Analytics stored by Google for 1 day to 2 years, depending on the
cookies – We use Google Analytics to help analyse which pages on our website
visitors viewed. When you visit our website, your web browser automatically
sends certain information to Google. For further information on how Google uses
your data, please refer to https://www.google.com/intl/en/policies/privacy/partners/. To
opt-out, please click: here.
- Adobe Analytics stored by Adobe for zero (session
cookie) to 2 years, depending on the cookies - We use Adobe Analytics
to help analyse visitors’ activities on our website, such as analysing
clickstream data and tracking historical activities. For further information on
how Adobe Analytics cookies work, please see https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_analytics.html To opt-out, please see: https://www.adobe.com/hk_en/privacy/opt-out.html
- Adobe Audience Manager stored by Adobe for 6 months to 2
years, depending on the cookies - We use Adobe Audience Manager
for visitors’ website activities and personalised user marketing, such as identifying
visitors, creating user segments, recording data calls, synchronizing data, error tracking and testing.
For further information on how Adobe Audience Manager cookies work, please see https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_am.html To opt-out, please see: https://www.adobe.com/hk_en/privacy/opt-out.html
- Flurry Analytics stored by Yahoo with no expiry date - We use
Flurry Analytics to help us collect unexpected crash logs of our mobile
application users (excluding those in the People’s Republic of China except for Hong Kong, Taiwan and Macao) to
improve stability and performance of our mobile application and to track how
users use our mobile application. For more information on
how Flurry Analytics uses your data, please refer to https://policies.yahoo.com/us/en/yahoo/privacy/index.htm
- Umeng Analytics stored by Umeng with no expiry date - We use
Umeng Analytics to help us collect unexpected crash logs of our mobile
application users in the People’s Republic of China except for Hong Kong,
Taiwan and Macao to improve stability and performance of our mobile application
and to track how users use our mobile application. For more information on how
Umeng Analytics uses your data, please refer to http://www.umeng.com/policy.html To
opt-out, please see https://dip.umeng.com/opt_out.html
Necessary Cookies
Advertising Cookies
- DoubleClick stored
by Google for 2 years - Google (doubleclick.net) sets cookies to display
personalised user marketing on other websites and track transactions made by
you on www.shangri-la.com. For
more information on how DoubleClick uses your data, please refer to https://www.google.com/intl/en/policies/privacy/
- fr stored
by Facebook for 3 months - Facebook (facebook.com) sets cookies to display
personalised user marketing on other websites and track transactions made by
you on www.shangri-la.com. For
more information on how Facebook uses your data, please refer to https://en-gb.facebook.com/policies/cookies/
- cid stored
by Fastapi for 9 years and 10 months - fastapi.net sets cookies to display
personalised user marketing on other websites and track transactions made by
you on www.shangri-la.com. For
more information, please contact http://fastapi.net/company.html#contact
- CMBMP,
PYID
and sessionId stored by IPINYOU for
zero (session cookie) to 2 years, depending on the cookies - IPINYOU
(ipinyou.com) sets cookies to display personalised user marketing on other
websites and track transactions made by you on www.shangri-la.com. For
more information on how IPINYOU uses your data, please refer to http://www.ipinyou.com.cn/privacy
- _kuid_ stored
by Salesforce for 6 months - Salesforce (krxd.net) sets cookies to display
personalised user marketing on other websites and track transactions made by
you on www.shangri-la.com. For
more information on how Salesforce uses your data, please refer to https://www.salesforce.com/company/privacy/full_privacy/
- FUID and RUID stored by 1000mercis for 13 months
- 1000mercis (mmtro.com) sets cookies to display personalised user marketing on
other websites and track transactions made by you on www.shangri-la.com. For
more information on how 1000mercis uses your data, please refer to http://ads.1000mercis.com/
- i stored
by OpenX for 1 year - OpenX (openx.net) sets cookies to display personalised
user marketing on other websites and track transactions made by you on www.shangri-la.com. For
more information on how OpenX uses your data, please refer to https://www.openx.com/legal/privacy-policy/
- cm_cookie and reduplicate_cookie stored by WeChat for 1 day to 6 months, depending on the
cookies - WeChat (l.qq.com) sets cookies to display personalised user
marketing on other websites and track transactions made by you on www.shangri-la.com. For
more information on how WeChat uses your data, please refer to http://weixin.qq.com/cgi-bin/readtemplate?lang=en_US&check=false&t=weixin_agreement_cookies
- uid stored
by Suning Tesco for 82 years - Suning Tesco (qtmojo.com) sets cookies to
display personalised user marketing on other websites and track transactions
made by you on www.shangri-la.com. For
more information on how Suning Tesco uses your data, please refer to http://help.suning.com/page/id-281.htm
- ck1,
rlas3
and rtn1-z stored by LiveRamp for 6
months - LiveRamp (rlcdn.com) sets cookies to display personalised user
marketing on other websites and track transactions made by you on www.shangri-la.com. For
more information on how LiveRamp uses your data, please refer to https://liveramp.com/service-privacy-policy/
- rpx,
khaos, put_2242, rpb and c stored
by Rubicon for zero (session cookie) to 1 year, depending on the cookies -
Rubicon (rubiconproject.com and pixel.rubiconproject.com) sets cookies to
display personalised user marketing on other websites and track transactions
made by you on www.shangri-la.com. For
more information on how Rubicon uses your data, please refer to http://rubiconproject.com/rubicon-project-yield-optimization-privacy-policy/
- SUV stored
by Sohu for 20 years and 2 months - Sohu (sohu.com) sets cookies to display
personalised user marketing on other websites and track transactions made by
you on www.shangri-la.com. For
more information on how Sohu uses your data, please refer to http://corp.sohu.com/s2007/privacy/
- cid and gid stored by Sojern for 2 years -
Sojern (sojern.com) sets cookies to display personalised user marketing on
other websites and track transactions made by you on www.shangri-la.com. For
more information on how Sojern uses your data, please refer to https://www.sojern.com/privacy/website-privacy-policy/
- ckid,
cktst, dph, fbh0, gcma and ph
stored by Adara for 2 years - Adara (yieldoptimizer.com) sets cookies to
display personalised user marketing on other websites and track transactions
made by you on www.shangri-la.com. For
more information on how Adara uses your data, please refer to https://adara.com/privacy-promise/
- __ysuid stored by Youku for 24 years and 9
months - Youku
(youku.com) sets cookies to display personalised user marketing on other
websites and track transactions made by you on www.shangri-la.com. For
more information on how Youku uses your data, please refer to http://mapp.youku.com/service/flsm2?spm=a2hww.20027244.0.0
4. CONTROL YOUR COOKIE SETTINGS
We shall store a cookie on your computer or
device to remember this for next time. You can change your browser settings so
that you receive a warning before certain cookies are stored. You can also
adjust your settings so that your browser refuses most of our cookies or only
certain cookies from third parties. If you wish to withdraw your agreement at
any time, you will need to delete our cookies using your internet browser
settings. You should do this through the browser settings for each browser you
use. Please be aware that some of our services will not function if your
browser does not accept cookies. However, you can allow cookies from specific
websites by making them “trusted websites” in your internet browser. The following
links may assist you in managing your cookies settings, or you can use the
'Help' option in your internet browser for more details.
To block Google Analytics cookies specifically,
you can install the “Google Analytics Opt-out Browser Add-on” provided by
Google. If you share the use of a computer, accepting or rejecting the use of
cookies may affect all users of that computer.
The above instructions on browser settings are
relevant when you use or access our website www.shangri-la.com.
5. OTHER INFORMATION
The following link contains further information
about cookies:
In addition, a guide to online privacy has been
produced by the internet advertising industry which can be found at:
We may change this Cookies Policy from time to time by posting the updated
version of the policy on our Site. Please check this Site periodically to be
informed of any changes.
6. CONTACT
US
If you have
any questions about the cookies used on our website, please contact us at dataprotectionofficer@shangri-la.com.
Last Updated: 3 August 2018
