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About the Horizon Club

Personalised service & exquisite privileges

At Shangri-La, we understand that true luxury means quality time well spent. Whether travelling for business or pleasure, Horizon Club guests will enjoy an attentive and personalised level of service.

Our goal is to offer tailor-made, hassle-free travel experiences in some of the world’s most desirable destinations.

Horizon Club guests will enjoy Shangri-La’s unique spirit of hospitality, and a feeling of always being at home away from home. Benefits include bespoke holiday and business travel planning, as well as the following selection of amenities and services to match guests’ individual needs:

  • A Shangri-La representative will meet you at the airport to facilitate your arrival, when you book a hotel limousine transfer
  • A member of our executive staff will welcome you personally to the hotel
  • You will enjoy a private check-in/out in your room, with the option of a late check-out until 4pm on the day of departure, subject to availability
  • You will have a dedicated Club Concierge to take care of all your needs, including special travel arrangements and basic translation services
  • Tea, coffee or another hot beverage of your choice will be delivered to your room with your wake up call


Horizon Club guests will enjoy the convenient use of a private lounge, where facilities will include the following, with our compliments:

  • Light buffet breakfast daily
  • Coffee- / tea-making facilities and chilled fruit juices, available all day 
  • Evening drinks and canapés 
  • Complimentary broadband and wireless Internet access
  • Complimentary access to more than 2,000 digital newspapers and magazines
  • Complimentary pressing of one suit or dress during your stay
  • Complimentary shoeshine service
  • Complimentary use of Horizon Club Meeting room facilities for two hours per day