COVID-19 Cancellation Policy: In view of the current COVID-19 situation, for all guests travelling to any of our hotels globally on or before 30th April 2020, we will waive the cancellation charges, including Advance Purchase reservations, regardless of booking channel. For further assistance, please contact us.
The hotel is conveniently located in the heart of Hangzhou. With its superior geographic location, it located along the north shore of West Lake on Beishan Road. The hotel is about 15 minutes’ drive from the Hangzhou station. The hotel has some of Hangzhou’s restaurants, for example: Shang Palace, Coffee Garden.
The East Wing was closed for an enhancement project. The rest of the hotel is unaffected and operate as usual. Should you require any assistance, please email us at
198 rooms and suites
3 restaurants
1 min walk to West Lake
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