Our Pledges

The Shangri-La Pledge

When you have a guaranteed reservation at a Shangri-La Hotel or Resort and we are unable to accommodate you for any reason, we will arrange accommodation for you at another hotel at our expense. Shangri-La will provide you with a long distance phone call, transfer you to the other hotel and provide transportation back to our hotel,  where we wanted you to be in the first place.

Family Plan

Under Shangri-La's Family Plan, a maximum of 2 children under the age of 12 can stay in the same room as their parents at no extra charge.

Children's Meal Plan

At city hotels: When accompanied by a paying adult, up to a maximum of 2 children of registered hotel guests under the age of 6 can enjoy buffet meals at the all-day dining venues and pool cafes at no additional charge. Additional children under the age of 6 and all children above the age of 6 and below the age of 12 will receive a 50% discount on the buffet price.

At resorts: When accompanied by a paying adult, up to a maximum of 2 children of registered hotel guests under the age of 12 can enjoy buffet meals at the all-day dining venues and pool cafes at no additional chargeAdditional children under the age of 12 will receive a 50% discount on the buffet price.

At both city hotels and resorts: Children of non-registered guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.