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Shangri-La Hotel, Suzhou Receives 2015 Certificate of Excellence Award for Fifth Consecutive Year

TripAdvisor has awarded Shangri-La Hotel, Suzhou with the 2015 Certificate of Excellence award for the fifth consecutive year. Shangri-La Hotel, Suzhou offers a special room rate from 1 September to 30 September 2015 to shows appreciation for guests’ Recognition and affirmation. 

‘It’s a great honour to be recognised by TripAdvisor with the Excellence Award for five consecutive years and joined the Certificate of Excellence “Hall of Fame”.  We would like to thank all our guests for their reviews and the consistent praise and recognition received from our travellers.  Shangri-La Hotel, Suzhou provides hospitality from our hearts and will continue to create more unforgettable wonderful experiences for our travellers.  Delighting guests with our professional service demonstrates that we are the hotel of choice for both business and leisure travellers who visit Suzhou’, said Mr Michael Tam, general manager of Shangri-La Hotel, Suzhou.To celebrate the occasion, Shangri-La Hotel, Suzhou is delighted to offer a special on room rates.  From 1 to 30 September 2015, book Deluxe Room, Premier Room, Horizon Deluxe Room and Horizon Premier Room and enjoy a 15 percent discount, while Executive Suite, Specialty Suite and Presidential Suite will enjoy up to 45 percent discount.  The stay period will be from 1 September to 31 December 2015 with black-out dates from 2 to 4 October 2015.  Advance booking is required through hotline (0512) 6878 1688 from 8 a.m. to 8 p.m., Monday to Friday and 8:30 a.m. to 5:30 p.m., Saturday to Sunday.  The offer is subject to room availability.

A majority of our guests who takes the time to share their experiences on TripAdvisor most often recognised our staff for their genuine hospitality and sincere friendliness. Our staff's extended care and warm service provided make guests feel almost instantly at home, in a comfortable and relaxing environment.

When selecting the Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honourees, taking into account the quality, quantity and recency of reviews and opinions submitted by travellers on TripAdvisor over a 12-month period, as well as a business’ tenure and ranking on the site’s popularity index.
The accolade, which recognises hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor and is extended to qualifying businesses worldwide.  Only the top-performing 10 per cent of businesses listed on TripAdvisor receive the prestigious award.

As 2015 marks the hotel’s fifth time to receive the award, TripAdvisor has inducted Shangri-La Hotel, Suzhou into its Certificate of Excellence “Hall of Fame”.  This special designation is awarded to businesses that have earned a Certificate of Excellence for five consecutive years.  Winners receive a special Hall of Fame certificate and window sticker to promote their accomplishment.

Hong Kong-based Shangri-La Hotels and Resorts currently operates over 100 hotels with a room inventory of over 41,000.  Shangri-La hotels are five-star deluxe properties featuring extensive luxury facilities and services.  Shangri-La hotels are located in Australia, Canada, mainland China, Fiji, France, Hong Kong, India, Indonesia, Japan, Malaysia, Maldives, Mauritius, Mongolia, Myanmar, Philippines, Qatar, Singapore, Sri Lanka, Sultanate of Oman, Taiwan, Thailand, Turkey, the United Arab Emirates and the United Kingdom.  The group has a substantial development pipeline with upcoming projects in Australia, Bahrain, mainland China, Cambodia, Indonesia, Malaysia and Saudi Arabia.  For more information, please visit

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Juno Zhu
Director of Communications


(86 512) 6808 0168 extension 6351


(86 512) 6808 1168


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