Meeting your needs
Upon your arrival at CHI, a brief consultation will be conducted to determine
your five element sign and ensure that you have the treatments best suited to
your needs. Please advise the Spa receptionist if you are pregnant, have any
health issues or if you have recently received any medical treatment.
Our receptionists are familiar with all treatments and would be delighted to
assist you in planning your spa programme if you are staying in the hotel for
more than one day.
Preparing for your treatment
For ladies, no
preparation is necessary. For men, we recommend shaving prior to having a
facial for maximum comfort and benefit to the skin.
What to wear
You may wish to bring a swimsuit while enjoying the Couple's Suite Room
facilities. For the rest of the treatment rooms, there is no need to bring or
wear any special clothing, as spa wear is provided in your treatment rooms.
Your privacy will be protected at all times. Your spa
therapist will leave you to change in private and throughout the treatment you
will be draped with towels, covering all parts of the body not being treated.
Ladies will be given the option of including the bust area in all body
treatments. We have private rooms that are secluded for either female or male
guests who wish to use the changing rooms and steam shower rooms.
Advance booking prior to intended treatment time
is recommended. Please call or visit the spa should you wish to discuss your
treatment and to complete the Element Questionnaire which is an integral part
of your treatment.
To make the most of your spa
experience, please arrive at least 30 minutes before your appointment for you
to enjoy any of our facilities that are part of your CHI Treatment
In the event that you are running
late for your appointment, we will endeavour to conduct your full treatment.
However, please note that the treatment may need to be adjusted to your original
To preserve the harmony within
the spa, kindly turn off your mobile phones and leave it in the locker or closet
provided. Please do not smoke within the premises.
A variety of hot tea
is available. Alcohol and outside food and drinks are not allowed inside the
To maintain a peaceful environment,
children under 16 years of age are not permitted in the spa.
In consideration of other spa guests, your treatment
requires that facilities be reserved. We require a minimum of 12 hours notice
if you are unable to keep your appointments. CHI staff will call to reconfirm
Should there be no confirmation done by the guest, the
scheduled slot will be forfeited. Please call our staff, who will be happy to
reschedule your appointment.
Although we do our
best to anticipate your needs, we appreciate that a spa is a very individual
Please let your spa therapists know if there is any way that
she can improve your treatment or comfort - for example, heavier or lighter
massage pressure, an extra towel, sound or lighting levels, and the like.
We appreciate your feedback and encourage you to kindly fill in a guest
questionnaire following your treatment.