Meeting your needs
Upon your arrival at CHI, a brief consultation will be
conducted to determine your five element sign and ensure that you have the
treatments best suited to your needs. Please advise the Spa receptionist if you
are pregnant, have any health issues or if you have recently received any
Our receptionists are familiar with all treatments and would
be delighted to assist you in planning your spa programme if you are staying in
the hotel for more than one day.
Preparing for your treatment
For ladies, no preparation is necessary. For men, we
recommend shaving prior to having a facial for maximum comfort and benefit to
What to wear
You may wish to bring a swimsuit while enjoying the Couple's
Suite Room facilities. For the rest of the treatment rooms, there is no need to
bring or wear any special clothing, as spa wear is provided in your treatment
Your privacy will be protected at all times. Your Spa
therapist will leave you to change in private and throughout the treatment you
will be draped with towels, covering all parts of the body not being treated.
Ladies will be given the option of including the bust area
in all body treatments. We have private rooms that are secluded for either
female or male guests who wish to use the changing rooms and steam shower
Advance booking prior to intended treatment time is
recommended. Please call or visit the spa should you wish to discuss your
treatment and to complete the Element Questionnaire which is an integral part
of your treatment.
To make the most of your spa experience, please arrive at
least 30 minutes before your appointment for you to enjoy any of our facilities
that are part of your CHI Treatment Experience.
In the event that you are running late for your appointment,
we will endeavour to conduct your full treatment. However, please note that the
treatment may need to be adjusted to your original completion time.
To preserve the harmony within the spa, kindly turn off your
mobile phones and leave it in the locker or closet provided. Please do not
smoke within the premises.
A variety of hot tea is available. Alcohol and outside food
and drinks are not allowed inside the Spa premises.
To maintain a peaceful environment, children under 16 years
of age are not permitted in the spa.
In consideration of other spa guests, your treatment
requires that facilities be reserved. We require a minimum of 12 hours notice
if you are unable to keep your appointments. CHI staff will call to reconfirm
Should there be no confirmation done by the guest, the
scheduled slot will be forfeited. Please call our staff, who will be happy to
reschedule your appointment.
Although we do our best to anticipate your needs, we
appreciate that a spa is a very individual experience.
Please let your Spa therapists know if there is any way that
she can improve your treatment or comfort - for example, heavier or lighter
massage pressure, an extra towel, sound or lighting levels, etc.
We appreciate your feedback and encourage you to kindly fill
in a guest questionnaire following your treatment.