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About the Horizon Club

Personalized service and exclusive privileges

At Shangri-La, we understand that true luxury means quality time well spent. Whether travelling for business or pleasure, Horizon Club guests will enjoy an attentive and personalised level of service.

Our goal is to offer tailor-made, hassle-free travel experiences in some of the world’s most desirable destinations.

Horizon Club guests will enjoy Shangri-La’s unique spirit of hospitality and a feeling of always being at a true home away from home. Benefits include bespoke holiday and business travel planning and the following selection of amenities and services to match guests’ individual needs:

  • When you book a hotel limousine transfer, a Shangri-La representative will meet you at the airport to facilitate your arrival 
  • A member of our executive staff will welcome you personally to the hotel
  • You will enjoy private check-in/check-out in your room with the option of checking out as late as 4 pm on the day of your departure
  • You will have a dedicated Club Concierge to take care of all your needs, including special travel arrangements and basic translation services
  • Tea, coffee or another hot beverage of your choice will be delivered to your room with your wake up call 


At the brand new Horizon Club Lounge, guests will enjoy privacy and the following exclusive benefits:

  • An exclusive entrance that is separate from the main entrance of the hotel 
  • Latest PM 2.5 air filtration technology
  • Revitalising detox juices  
  • Daily breakfast  
  • Evening cocktails and canapés
  • Beverages and snacks served all day  
  • Wi-Fi and broadband Internet access
  • Wide selection of newspapers and magazines
  • Pressing of 1 suit upon arrival or equivalent amount of laundry allowance during stay
  • Shoe shine service
  • Use of meeting room facilities for two hours per day