If you booked through Shangri-La’s official channels, you can find your reservation confirmation number in your booking confirmation email.

If you booked through a third-party platform, please check the confirmation email, app, or booking-details page for a number labelled: "Confirmation No." (Trip.com) "确认号” (携程） “Confirmation Number” (Booking.com) “Confirmation #” (Expedia) “Reference ID” (Agoda) Do not enter the "Booking No." (Trip.com) "订单号"（携程) "PIN" (Booking.com) "Itinerary #" (Expedia) "Booking ID" (Agoda) as they may not be recognised by the reservation system.

If you cannot find a hotel reservation confirmation number, or if your reservation cannot be located, please contact the hotel where you will be staying. The team will verify your reservation and, where eligible, assist with linking it to your account. Once linked, you can view your reservation anytime in My Reservations.

To protect your account and reservation security, the primary guest name on the reservation must exactly match the name registered on your Shangri-La Circle account. Some third-party reservations may not be eligible for reservation linking. If your details match but still cannot link your reservation, please contact the hotel where you will be staying for assistance.