Meeting your needs 

Upon your arrival at Chi, The Spa, our receptionist will conduct a brief consultation to determine the treatments that suit your needs.

Please advise the receptionist if you are pregnant or have any health issues. 

Our experienced receptionists will be delighted to assist you in planning your Spa programme if you are staying in the hotel for more than one day.

Preparing for treatment 

For ladies, no preparation is necessary. Turn up and enjoy! For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

What to wear 

There is no need to bring or wear any special clothing, as spa wear is provided in your treatment room. Facial gowns are provided for facials. Comfortable underwear is provided for all other body treatments and massages.

Privacy 

Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

Reservations 

Advance booking prior to the intended treatment time is recommended. Please either call or visit Chi, The Spa should you wish to discuss your personalised treatment.

Arriving time 

To maximise the benefits of the Spa experience, we recommend that you arrive 10 minutes prior to your treatment time.

Late arrivals 

In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterward.

Spa etiquette 

To preserve the harmony within Chi, The Spa, please change your mobile phone setting to silent mode or turn it off.

Minimum age 

To maintain a peaceful environment, children under 16 years are not permitted in The Spa.

Cancellation 

In consideration of other guests, as your treatment requires that facilities be reserved, we request a minimum of 12 hours notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule.

No shows or appointments cancelled within 12 hours will incur a 50% cancellation fee.

Your comfort 

Although we do our best to anticipate your needs, we appreciate that spa is a very individual experience.

Please let your therapist know if there is any way that she can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels, etc.

We appreciate your feedback and encourage you to kindly fill in a guest questionnaire following your treatment.