Reservations 

Advance bookings are recommended. Please send an email, book online, call or visit Chi, The Spa should you wish to book or discuss a reservation.

Minimum Age 

The spa is an adult-only facility. To maintain a peaceful environment, children under 16 years are not permitted in the spa without parental consent. Children aged 12 years and older may undergo a spa treatment if they have a signed parental consent form. Please speak with our spa coordinator for further information.

Cancellations and Late Arrivals 

In consideration to other spa guests, we request that notice be given at least 4 hours in advance if you are unable to keep your appointment. Please call our staff, who will be happy to help you reschedule. No-shows or appointments cancelled within 4 hours of the scheduled treatment time will incur a cancellation fee equal to 50% of the scheduled treatment. If you arrive late, we will endeavour to carry out your full treatment. However, please note that should there be another booking immediately after yours, your treatment may need to be shortened with no reduction in price.

What to Wear 

There is no need to bring or wear any special clothing. Spa wear will be provided in your treatment villa. Facial gowns are provided for facials. For your comfort, disposable underwear is available for all body treatments and massages. Please do not bring valuables to the spa. The hotel and spa are not responsible for lost or missing items.

Cell Phones and Devices 

For the comfort of other spa guests, please ensure your electronic devices are switched off upon entering Chi, The Spa.

Arrival Time 

To get the most from your spa experience, please arrive at least 10 minutes before your appointment.

Preparing for Your Treatment 

For ladies, no preparation is necessary. For men, we recommend shaving no less than 2 hours prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

Your Privacy 

Your personal privacy will be protected at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated.

Meeting Your Needs 

Upon arrival to the spa, the spa coordinator will ask you to complete a brief health consultation form to ensure that your treatments are suitable for you. Please inform the spa coordinator if you are pregnant or have any health issues. Our spa coordinators are experienced in all treatments and would be delighted to assist you in planning your spa experience, regardless of whether you are staying in the resort or living in the city.

Your Total Comfort is Our Goal 

Although we try to anticipate your needs, we appreciate that spa treatments are an individual experience. Please let your therapist know if there is any way that they can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel or adjusting sound or lighting levels. We recommend you to shower before coming for your treatment so as not to lose treatment time. Enjoy your experience at Chi, The Spa at Shangri-La.

Opens daily, from 10am to 10pm.