Awards
Global recognition for service from the heart

We are honoured to receive recognition for our legendary Asian hospitality.

Here is a list of our recent awards:

2021 

  • RSR is a winner in the Loved By Guest Award 2021 by Hotels.com – Received in May 2021
  • RSR awarded Travellers’ Choice Award 2021 by TripAdvisor – May 2021

2020 

  • RSR receive 8.8/10 rating in Guest Review Awards 2020 by Booking.com – February 2020
  • RSR received Penang Lawan Covid-19 Accreditation – July 2020
  • RSR received Penang’s first SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas (BV), a world leader in providing testing, inspection and certification services. - August 2020
  • RSR awarded Travellers’ Choice Award 2020 by TripAdvisor – August 2020
  • RSR is recognised as one of the Top Ten Family Resorts in the Readers’ Choice Awards 2020 by Holidays With Kids – Received in November 2020

2019 

  • RSR ranked #23 in the Top 25 Luxury Hotels in Malaysia for the Travellers’ Choice Awards 2019 by TripAdvisor – January 2019
  • RSR ranked #25 in the Top 25 Hotels in Malaysia for the Travellers’ Choice Awards 2019 by TripAdvisor – January 2019
  • RSR is certified as Green Hotel by Ministry of Tourism, Arts and Culture Malaysia – February 2019
  • RSR receive 8.9/10 rating in Guest Review Awards 2018 by Booking.com – February 2019
  • Chi, The Spa received Featured Spa of the Year Award by Pevonia Malaysia – February 2019
  • RSR received the Rakuten Travel Bronze Award 2018 by Rakuten Travel – March 2019
  • RSR is awarded “Most Active in Yammer Postings” for Business Development Week 2019 by Shangri-La Hotels and Resorts – May 2019
  • RSR ranked 10th for Top 25 Spa Hotels in Asia in the Best in Travel 2019 by SmartTravelAsia.com – July 2019
  • RSR ranked 15th for Top 25 Leisure Hotels in Asia in the Best in Travel 2019 by SmartTravelAsia.com – July 2019
  • RSR ranked 5th for Top 25 Family Hotels in Asia in the Best in Travel 2019 by SmartTravelAsia.com – July 2019
  • RSR scored 5.7/6 on HolidayCheck 2019 – July 2019
  • RSR is awarded Highly Commended for Best Destination Wedding Venue In Malaysia Award in the Hitchbird Wedding Awards 2019 – September 2019

For more details or other press enquiries, please contact our Director of Communications:

Suleiman Tunku Abdul Rahman
suleiman.tar@shangri-la.com
Tel: (60 4) 888 8888

Address

Batu Feringgi Beach, Penang 11100 Malaysia

Phone

(60 4) 888 8888

Check-in / Check-out

We hope you’ve enjoyed your stay from start to finish.

Please note the check-in / out times below:

Check-in: 3pm
Check-out: 12noon

Payment Methods

Payment methods we accept: