Meeting your needs

​ Upon your arrival at Chi, a brief consultation will be conducted to determine your five-element sign and ensure that you have the treatments suited to your needs. Please advise the Spa receptionist if you are pregnant, have any health issues or if you have recently received any medical treatment.

Our receptionists are familiar with all treatments and would be delighted to assist you in planning your spa programme if you are staying in the hotel for more than one day.

Preparing for your treatment

For ladies, no preparation is necessary. For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin.

What to wear

You may wish to bring a swimsuit while enjoying the Couple's Suite Room facilities. For the rest of the treatment rooms, there is no need to bring or wear any special clothing, as spa wear is provided in your treatment rooms.

Privacy

Your privacy will be protected at all times. Your spa therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated.

Ladies will be given the option of including the bust area in all body treatments. We have private rooms that are secluded for either female or male guests who wish to use the changing rooms and steam shower rooms.

Making reservations

Advance booking prior to intended treatment time is recommended. Please call or visit the spa should you wish to discuss your treatment and to complete the Element Questionnaire which is an integral part of your treatment. Reservations may also be made at the Health Club.

Arriving time

Please arrive at least 30 minutes before your appointment for you to enjoy any of our facilities that are part of your Chi Treatment Experience. Please register at the Health Club reception and present your vaccination card.

Late arrivals

In the event that you are running late for your appointment, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be adjusted to your original completion time.

Spa etiquette

To preserve the harmony within the spa, kindly turn off your mobile phones and leave it in the locker or closet provided. Please do not smoke within the premises.

A variety of hot tea is available. Alcohol and outside food and drinks are not allowed inside the spa premises.

Minimum age

To maintain a peaceful environment, children under 16 years of age are not permitted in the spa.

Cancellation

In consideration of other spa guests, your treatment requires that facilities be reserved. We require a minimum of 12 hours notice if you are unable to keep your appointments. Chi staff will call to reconfirm your booking.

Should there be no confirmation done by the guest, the scheduled slot will be forfeited. Please call our staff, who will be happy to reschedule your appointment.

Your comfort

Appreciate that a spa is a very individual experience.

Please let your spa therapists know if there is any way that she can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels, and the like.

We appreciate your feedback and encourage you to kindly fill in a guest questionnaire following your treatment.