Awards
Recognition of exceptional hospitality

We are honoured to receive recognition for our legendary Asian hospitality. Here is a list of our recent awards:

 

  • Top 5 Best City Hotels, Australia and New Zealand, World’s Best Awards, Travel + Leisure, 2022
  • Highly Commended, Best Day Spa and Health Club, Awards for Excellence, Tourism Accommodation Australia, 2022
  • Highly Commended, Best Marketing Campaign, Awards for Excellence, Tourism Accommodation Australia, 2022
  • Altitude, Best Restaurant, Australian Hotels Association (AHA) National Awards for Excellence, 2022
  • 3 Glass Rating for Altitude in Australia's Wine List of the Year Awards, 2021
  • 3 Glass Rating for Altitude in Australia's Wine List of the Year Awards, 2021
  • Highly Commended Luxury Hotel, HM Awards for Hotel & Accommodation Excellence, 2021
  • Highly Commended Day Spa, HM Awards for Hotel & Accommodation Excellence, 2021
  • Top 3 Best Business Hotel in Sydney, Business Traveller Asia-Pacific Awards 2021
  • Top 5 City Hotels, Australasia, World’s Best Awards, Travel + Leisure, 2021
  • Excellence rating, Falstaff Hotel Guide, 2021
  • “Recommended”, Forbes Travel Guide, 2021
  • 3 Glass Rating for Altitude in Australia’s Wine List of the Year Awards, 2020
  • “Hotel Day Spa of the Year”, HM Awards 2019
  • Altitude, Restaurant of the Year, Tourism Accommodation (NSW) Awards, 2019
  • 3 Glass Rating for Altitude in Australia’s Wine List of the Year Awards, 2019
  • Two Hats, Altitude, Gault&Millau Australia 2019 Review
  • “Top 5 Best Hotels in Australia”, DestinAsian Readers’ Choice Awards, 2018
  • “Winner of 2018”, TripExpert’s Choice Award
  • “Best of Sydney”, TripExpert’s Accommodation Awards, 2018
  • Top 5 Best City Hotels in Australia, New Zealand, and the South Pacific- Travel + Leisure’s World’s Best 2018
  • "Highly Commended Luxury Hotel", HM Awards for Hotel & Accommodation Excellence, 2018
  • "Hotel Chef", Executive Pastry Chef Anna Polyviou, HM Awards for Hotel & Accommodation Excellence, 2018
  • “Hotel Engineer”, Director of Engineering Anura Yapa, HM Awards for Hotel & Accommodation Excellence, 2018
  • “Rising Star”, Engineer Service Manager Aditi Sood, HM Awards for Hotel & Accommodation Excellence, 2018
  • “Highly Commended Front Office Associate” Losalini Manono, HM Awards for Hotel & Accommodation Excellence, 2018
  • "Hall of Fame", Director of Engineering Anura Yapa, Tourism Accommodation (NSW) Awards, 2018
  • Number 2 in Top 50 Meeting Hotels in Asia Pacific, Cvent, 2018
  • Booking.com Guest Review" Award, 2017
  • Top 10 Hotels in Australia & New Zealand", Condé Nast Traveller’s Readers’ Choice Awards, 2017
  • "Chef of the Year", Anna Polyviou, Tourism Accommodation (NSW) Awards, 2017
  • "Restaurant of the Year", Altitude Restaurant, Tourism Accommodation (NSW) Awards, 2017
  • "Engineer of the Year", Anura Yapa, Tourism Accommodation (NSW) Awards, 2017
  • "Loved by Guests" Award  - Shangri-La Sydney, Expedia - Hotels.com 2017
  • One of the Top 5 Best Hotels in Australia, DestinAsian Readers’ Choice Awards 2017 (Singapore)
  • Number One hotel in Australia, 2017 Top 50 Meeting Hotels in Asia Pacific List, Cvent
  • “ Altitude, Fine Dining Restaurant of the Year – Australia – Sydney”, 2017 Luxury Travel Guide, UK
  • “Most Favoured Hotel” in Australia, Jalpak Award, 2016
  • "Best Service Hotel"- Shangri-La Sydney, Ctrip Travelers Top Spots, 2016
  • “Three Hats”, Altitude, Gault&Millau Australia 2016 Awards
  • “Pastry Chef of the Year”, Anna Polyviou, Gault&Millau Australia 2016 Awards
  • “Employee Excellence in Service – Accommodation Division”, Anura Yapa, AHA (Australian Hotel Association) National Awards for Excellence, 2016
  • "Best Listing of Australian Wine", Altitude, Wine List of the Year Awards, 2016
  • "Hotel Chef", Executive Pastry Chef Anna Polyviou, HM (Hotel Management) Awards, 2016
  • "Day Spa", CHI, The Spa, HM (Hotel Management) Awards, 2016
  • "Engineer of the Year", Anura Yapa, Tourism Accommodation (NSW) Awards, 2016
  • "Highly Commended Deluxe Hotel of the Year", Tourism Accommodations (NSW) Awards, 2016
  • "AGFG Readers Choice Awards 2016 - Fine Dining Restaurant", Altitude Restaurant
  • "Most Favoured Hotel in Australia" voted by Jalpak customers 2015
  • "Top 15 Hotels in Australia & New Zealand". Readers' Choice Awards 2015", Condé Nast Awards
  • "Engineer of the Year", Tourism Accommodation Australia (NSW) Awards, 2015
  • "Business Hotel of the Year", HM Awards, 2015
  • "Hotel Engineer of the Year", HM Awards, 2015
  • "Five Star Award, Commercial Renovation", Asia Pacific Property Awards, 2015
  • "Redeveloped Hotel of the Year", Tourism Accommodation Australia (NSW) Awards, 2015
  • "Gold Winner - Interior Design and Hospitality - Horizon Club Lounge and Stack Studio", Sydney Design Awards, 2015 
  • "Health Club and Spa Facilities of the Year - Chi, The Spa", Tourism Accommodation Australia (NSW) Awards, 2015
  • "Best Hotel Bar - Blu Bar on 36", Gourmet Traveller 2014 Hotel Guide Awards, 2014
  • "Day Spa of the Year - CHI, The Spa", HM Awards, 2014
  • "Best Luxury Hotel Spa - Australia", World Luxury Spa Awards, 2014 
  • "Dish of the Year, Best Dessert Award", Foodservice Australia for Executive Pastry Chef Anna Polyviou, 2014
  • "Restaurant of the Year - Altitude Restaurant", Australian Hotels Association National Awards for Excellence, 2013
  • "Top City Hotel in Sydney", Travel + Leisure World's Best Awards, 2013
  • "Metropolitan Restaurant of the Year - Altitude Restaurant", Tourism Accommodation Australia (NSW) Awards, 2013
  • "Best Hotel in Australasia", Ultratravel Awards, 2013
  • "Best Hotel Spa in Australasia and the South Pacific", Condé Nast Traveler Reader Spa Awards, 2012
  • "Best Hotel in Sydney", Travel + Leisure World's Best Business Hotels Awards, 2012
  • "Best Redeveloped Hotel", Australian Hotel Association National Awards for Excellence, 2012
  • "Best Business Hotel", HM Awards for Hotel & Accommodation Excellence, 2012
  • "Best Hotel in Australasia", Ultratravel 100 Awards, 2012
  • "Finalist of Best Luxury Hotel Spa", World Luxury Spa Awards, 2012
  • "Best Spa in Australasia and the South Pacific", Condé Nast Traveler Readers' Spa Awards, 2012
  • "Number 2 Top City Hotel in Australia, New Zealand and South Pacific”, Travel + Leisure World's Best Awards, 2012
  • "Top 11 Oceania Hotel", Condé Nast Traveler Readers' Choice Awards, 2011
  • "Deluxe Hotel Accommodation of the Year" and "Health Club & Spa Facilities of the Year", Australian Hotel Association (NSW), 2011

 

Address

176 Cumberland Street, The Rocks, Sydney NSW 2000 Australia

Phone

(61 2) 9250 6000

Check-in / Check-out

We hope you’ve enjoyed your stay from start to finish.

Please note the check-in / out times below:

Payment Methods

Payment methods we accept: