Discover the perfect balance of comfort, convenience and refined living at Shangri-La Apartments. Ideally situated just five minutes from the vibrant shopping and entertainment district of Orchard Road, a seven-minute walk from the nearest MRT station and within easy reach of a wide selection of schools, Shangri-La Apartments offer a coveted address in Singapore, moments from the tranquillity of the Singapore Botanic Gardens.

Frequently Asked Questions

Q1. What types of apartments are available at Shangri-La Apartments?

Shangri-La Apartments offers fully furnished one-bedroom, two-bedroom and three-bedroom apartments. Each apartment features separate living and dining areas, bedrooms and small kitchenette.

 

Q2. What is the minimum length of stay?

The minimum stay at Shangri-La Apartments is 6 nights, making it suitable for both short-term visits and extended stays in Singapore.

 

Q3. Are special rates available for long-term stays?

We offer nightly and monthly rates. Nightly rates apply for stays of less than one month, while monthly rates apply for stays of one month and above.

 

Q4. Can I extend my stay if my plans change?

Stay extensions may be arranged, subject to apartment availability and the applicable rates. We recommend informing our team as early as possible to facilitate the necessary arrangements.

 

Q5. What is included in the apartment rental package?

All apartment rental inclusion comprises of:

- Three times housekeeping services per week between 9:00am and 5:00pm. Excluding Sundays and Public Holidays.
- Wireless broadband internet access and Wi-Fi.
- Uncapped utilities.
- Access to shared laundry facilities on every guest floor and basement 1 except level 1
- Complimentary one car park lot per apartment
- Selected cable TV channels
- Access to selected facilities and services at Shangri-La Singapore.
- Use of Tennis Court at Shangri-La Apartments
- Business Centre
- Meeting room

 

Q6. Are cooking facilities available?

Each apartment is equipped with a small kitchenette. The kitchenette is equipped with cutlery, crockery, pots, pans, microwave and oven 2-in-1 combi equipment, induction stove, cooker hood, refrigerator, rice cooker, kettle, toaster and a Nespresso machine.

 

Q7. Are the apartments suitable for families with children?

Our spacious apartments are ideal for families, offering separate living and dining spaces alongside fully equipped kitchens. Families may also enjoy selected family-friendly facilities at Shangri-La Singapore, including:

- buds by Shangri-La indoor playground.
- Splash outdoor playground.
- Bake Room for children.
- Party Room for celebrations.

Admission charges may apply for selected facilities.

 

Q8. Are pets allowed?

Pets are not permitted at Shangri-La Apartments.

 

Q9. Can I smoke in the room?

For the comfort of all our guests, our apartments are smoke-free.

 

Q10. Are electricity and water utilities included in the rental?

Electricity and water charges are included in all apartment rental packages and are not subject to a usage cap.

 

Q11. Are laundry facilities available?

Guests enjoy complimentary access to in-house laundromat facilities equipped with washing machines and dryers. Laundromats are conveniently located beside the lift lobby on every residential floor and at Basement 1, excluding the ground floor.

 

Q12. Are laundry and dry-cleaning services available?

Laundry and dry-cleaning services are available through Shangri-La Singapore at additional charges.

 

Q13. What should I do if there is a maintenance issue in my apartment?

Our team is available to assist with maintenance matters. Guests may contact the Front Office to report any issues, and our Engineering team will coordinate the necessary inspection and repair works.

 

Q14. Can apartment guests enjoy the recreational facilities at Shangri-La Singapore?

Yes. Apartment guests may enjoy complimentary access to selected recreational facilities at Shangri-La Singapore.

Available facilities include:

- Complimentary 24-hours access to the Gym.
- Swimming pool (available on weekdays only).
- Splash outdoor water play area (available on weekdays only).

Please note that access to the swimming pool and Splash is not available on weekends and Public Holidays. Access to all facilities is subject to the property's prevailing operating hours, house rules and facility arrangements.

 

Q15. Are there dining privileges for apartment guests?

Apartment guests may dine at the restaurants and bars within Shangri-La Singapore and may charge their dining expenses separately to their own account.

 

Guests staying for a minimum of 14 consecutive nights are eligible for 10% savings at participating food and beverage outlets within Shangri-La Singapore. This benefit is not applicable to Room Service, Banquet or Catering services, and Ben Hiang Restaurant. Additional terms and conditions may apply.

 

Applicable discounts, exclusions and terms are subject to change without prior notice.

 

Q16. Is there room service/ in-room dining?

In-room dining services from Shangri-La Singapore is available 24 hours a day for our guests. Please note that a delivery fee of S$10 applies to orders below S$50. For food safety and hygiene purposes, all food items will be delivered in securely packed takeaway containers.

 

Q17. Is there a shuttle service to Orchard Road?

Shangri-La Apartments provides a scheduled shuttle service to selected shopping destinations. The shuttle operates six times daily at:

10:55am | 11:55am | 12:55pm | 1:55pm | 2:55pm | 3:55pm | 4:55pm | 5.55pm | 6:55pm | 7:55pm 

  

Shuttle schedules, routes and operating arrangements are subject to change. Guests are encouraged to check with the Front Office team for the latest schedule and destination information.

 

Q18. When do I pay?

Full advance rental payment is required upon check-in.

 

Q19. Is there any deposit?

Incidental deposit

If you would like to bill the incidental charges to your room, incidental deposit will be required as follows.

• Less than 1-month stays – S$500nett
• More than 1-month stays - S$1,000nett

  Security deposit

• 3months to 6 months – 1 month rental
• 6 months and above – 2 months rental

 

Q20. What payment methods are accepted?

Accepted payment methods may include cash, major credit cards and bank transfer. Our team will provide the relevant payment instructions.

 

Q21. Can I shorten my stay?

Pre-termination of lease is strictly not allowed.

 

Q22. Can I receive mail and parcel deliveries during my stay?

Guests may receive mail and parcel deliveries during their stay. Deliveries can be collected from the Front Office upon notification. Please note that Shangri-La Apartments does not provide storage facilities for mail or parcels. Guests are therefore encouraged to collect their items promptly upon receipt and to check with the Front Office regarding the applicable delivery and collection procedures.

 

Q23. Are transportation and airport transfer services available?

Guests may arrange airport transfers, limousine services and taxi services through our team. Shangri-La Apartments is approximately a 30-minute drive from Changi Airport, subject to traffic conditions. Charges and availability vary according to the selected service.

 

Q24. Are there supermarkets, shopping malls and medical facilities nearby?

Shangri-La Apartments is located at 1 Anderson Road, in a tranquil residential enclave just a short walk from Orchard Road, Singapore's premier shopping, dining and entertainment district. The property is well connected to Singapore's public transport network and is approximately a 10-minute drive from Singapore's Central Business District (CBD). Medical facilities, supermarkets and other essential services are easily accessible nearby. Our team will be happy to assist with directions and recommendations.

 

Q25. Why choose Shangri-La Apartments for an extended stay in Singapore?

Shangri-La Apartments combines the privacy and comfort of a fully furnished apartment with the convenience of selected hotel facilities and services. Guests enjoy spacious living environments, complimentary Wi-Fi, uncapped utilities, housekeeping services, recreational facilities and access to selected amenities at Shangri-La Singapore.

 

Whether travelling for business, relocating with family or enjoying an extended stay, residents benefit from a peaceful garden setting near Orchard Road while remaining close to Singapore's key business, shopping and lifestyle districts.

 

Q26. Are your rooms wheelchair / handicap friendly?
All apartments are accessible via elevator/lift, and the public areas are wheelchair accessible. However, the apartments are not specifically designed or equipped as wheelchair-friendly or accessible units. 

 

Q27. Can we loan strollers or wheelchairs?

Shangri-La Apartments does not provide, rent or loan strollers or wheelchairs. Guests who require these items are encouraged to make their own arrangements prior to arrival.

 

Q28. Are bottled drinking water provided?

All apartments are equipped with a filtered drinking water tap, allowing guests to enjoy clean drinking water without the need for bottled water as part of our sustainability efforts.

 

Q29. How many occupants are allowed in the apartment?
In accordance with Fire & Safety regulations, the maximum number of occupants permitted for each apartment type is as follows:
- One-Bedroom Premier Apartment: 3 persons including children are allowed
- Two-Bedroom Premier Apartment: 5 persons including children are allowed
- Three-Bedroom Premier Apartment: 6 persons including children are allowed