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Diamond Benefits, Designed to be Shared

Share your Diamond membership privileges with a family nominee of your choice, so they can enjoy exclusive Diamond benefits when they next stay at Shangri-La Hotels on a redeemed Room Award.

Eligible Family Nominee Benefits At A Glance

- Early Check-in

- Late Check-out

- Priority Check-in and Check-out

- Daily Breakfast

- Guaranteed Bed Type

- Club Lounge Access + 1 Guest

- Upgrade to next room type within same category

Terms and Conditions

Subject to availability and Shangri-La Circle’s Terms and Conditions, when a Nominee uses the Room Awards redeemed by Diamond Member, Nominee can enjoy the selected Diamond benefits set out below. The selected Diamond benefits that may be enjoyed by Nominee may be changed from time to time at the sole and absolute discretion of the Company.


1. Early check-in / late check-out


Nominee, upon individual request, may enjoy an ‘Early Check-in’ & ‘Late Check-out’ benefit, namely to check-in at 8am the earliest (local time of the Participating Hotel) on the day of arrival at the Participating Hotels and check-out at 6pm the latest (local time of the Participating Hotel) from the Participating Hotel.


The ‘Early Check-in’ & ‘Late Check-out’ benefit is provided to Nominee only per request and is subject to availability.


Subject to availability, the ‘Early Check-in’ & ‘Late Check-out’ benefit is available at all Participating Hotels, except: China World Summit Wing; Beijing; Shangri-La Paris; Shangri-La Tokyo; Shangri-La Toronto; Shangri-La Vancouver; and Shangri-La The Shard, London.


In any case of any disputes, Shangri-La Circle reserves the right of final decision.


2. Daily Breakfast


Nominee is entitled to a complimentary breakfast once per day, served at a Café Restaurant or Club Lounge at the Participating Hotels upon making reservation through Room Awards Redemption by Diamond Member.


Benefit is not available for in-room dining.


3. Upgrade to next room type within the same category


Nominee may enjoy an upgrade to their occupied room to the next room type, within the same room category up to (and including) Club room types only (Suite rooms and above are excluded), with enhanced views, and/or rooms located on higher floors, and/or corner rooms.


Regardless of the number of rooms reserved by the Diamond Member at/ after the time of booking, benefits stated above is subject to availability on the day of arrival and applied exclusively to the Nominee’s occupied room.


Benefit stated above is only available for reservation made by Diamond Member at least 72 hours (including 72 hours) (local time of the Participating Hotel) prior to the Nominee’s arrival at the Participating Hotels for a duration of stay not exceeding seven (7) nights per stay.


4. Priority check-in and check-out at Club Lounge or in-room check-in


Subject to availability, Nominee is entitled to an expedited check-in and check-out services provided at: a) The designated Shangri-La Circle Counter, b) Club Lounge at the Participating Hotels; or c) In-room check-in, where available.


Expedited check-in and check-out benefit is available at all Participating Hotels and JEN Hotels where applicable.


5. Guaranteed bed type at time of reservation


Nominee is guaranteed with the bed-type of their request at the Participating Hotels for the room reserved and to be occupied by the Nominee concerned. However, such benefit is unavailable for rooms reserved on the same day of the arrival as the reserving Diamond Member at the Participating Hotels.


In any case of any disputes, Shangri-La Circle reserves the right of final decision.


6. Access to Club Lounge with 1 guest


Nominee may bring one (1) staying partner who occupies the same room with the Nominee and one additional guest (staying / non-staying) together with him/her to accessing the Club Lounge during normal operation hour at the Participating Hotels.


In circumstances where the guest count is greater than the entitled guest count by a Nominee as stated, additional charge(s) may apply for Club Lounge access.