Services & Facilities
Catering to your every need

For business or leisure, our dedicated and experienced staff caters to the needs of guests with an extensive range of services and facilities.

If you require any service not listed here, please contact us and we will try to assist in any way we can.

Facilities
  • Clinic
  • Conference Facilities 
  • Facilities for the Physically Challenged
  • Hair Salon
  • Non-smoking Rooms
  • Complimentary parking for in-house guests and UBN residences
  • Safe Deposit Box
Services
  • Shoeshine Service
  • Postal / Courier Service
  • Laundry and Valet Service
  • Express Check-in and Check-out Services
Fun Family Activities
  • Complimentary weekend family activities such as Bingo Time, Art & Crafts, Junior Chef, Movie Night and Maze Garden Treasure Hunt. *Family activities are available for Suite/Family Executive Room bookings only. Terms and conditions apply
  • Terms and Conditions:
    - Open to children between 3 to 11 years old.
    -Advance registration is required for Family Activities as confirmation is based on a first-come, first-served basis.
    - We encourage all participants to wear a face mask at all times and keep a safe distance during all activities.
    - Availability for these activities is based on a first-come, first-served basis and spots are limited.
    - Only one time participation is allowed in each type of activity with maximum of two children per room per stay, limited to the first 40 bookings.
     
  • Concierge Kids & Family Attractions Recommendation  
Travel & Transportation
  • Airport Transfer 
  • Complimentary Shuttle Bus Service 
  • Taxi and Limousine Service
  • Travel Agency / Tour Desk
Shops
  • Foreign Exchange Counter
  • Florist
Food & Beverages

Address

11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia

Phone

(60 3) 2032 2388

Check-in / Check-out

We hope you’ve enjoyed your stay from start to finish.

Please note the check-in / out times below:

Payment Methods

Payment methods we accept: