MINIMUM AGE
To maintain a peaceful environment, children under 16 years are not permitted in the Spa. Treatments are permitted for children aged 12-17 years with a signed parental consent form. Please speak with one of our receptionists for further information.

CANCELLATION 
In consideration of other spa guests, we request that notice be given at least four hours in advance if you are unable to keep your appointment. Please call our staff, who will be happy to help you reschedule. No-shows or appointments cancelled within four hours of the scheduled treatment time will incur a cancellation fee equal to 100% of the scheduled treatment price. If you arrive late, we will endeavour to carry out your full treatment. However, please note that should there be another booking immediately after yours, your treatment may need to be shortened with no reduction in price.
 
WHAT TO WEAR
Spa robes and slippers are provided in your treatment suite.
 
CELL PHONES AND DEVICES
For the comfort of other spa guests, please ensure your electronic devices are switched off upon entry to Chi, The Spa. 
 
PRIVACY
Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with a towel, covering all parts of the body not being treated. 
 
PREPARING FOR YOUR TREATMENT
For ladies, no preparation is necessary. For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin. 
 
ARRIVAL TIME
To enjoy your spa experience, please arrive at least 10 minutes before your appointment. Upon your arrival at Chi, The Spa, you will be given a health consultation. Please advise the therapist if you are pregnant or have any health issues.