Meeting
your needs
Upon arrival at CHI, The Spa at Shangri-La, the consultant will conduct
a brief consultation to determine your element and ensure that you have the
treatments best suited to your needs.
Please advise the consultant if you are pregnant or have any health
issues.
Our consultants are experienced in all treatments and would be
delighted to assist you in planning your spa programme if you are staying in
the hotel for more than one day.
Preparing for your treatment
For ladies, no preparation is necessary. Simply arrive at CHI and
enjoy!
For men, we recommend shaving several hours prior to having a facial
for maximum comfort and benefit to the skin.
What to wear
There is no need to bring or wear any special clothing, as spa wear is
provided in your treatment suite.
Facial gowns are provided for facials and disposable underpants are
provided for body scrubs and wraps.
Privacy
Your therapist will leave you to change in private, making sure that your privacy is protected at all times.
Throughout the treatment, you will be draped with towels covering all parts of the body not being worked on.
Reservations
Advance bookings prior to the intended treatment time are
recommended.
Please either call or visit CHI, The Spa with any questions you may
have. We will help determine the best treatment for you.
Arrival time
To make the most of your therapy, please arrive 15 minutes prior to
your scheduled appointment.
Late arrivals
In the event that you are running late, we will endeavour to conduct
your full treatment. However, your treatment may need to be shortened should there
be another booking immediately afterwards.
Children
Children under 16 years of age are not permitted in the spa.
Cancellation
We request a minimum of 24 hours’ notice if you are unable to keep your
appointment. Please call our staff, who will be happy to reschedule.
No-shows or appointments cancelled within 24 hours will incur a 100%
cancellation fee.
Your comfort
Although we do our best to anticipate your needs, we appreciate that a
visit to a spa is a very individual experience.
Please let your therapist know if there is any way that she can improve
your treatment or comfort - for example, heavier or lighter massage pressure,
an extra towel, adjusting the sound or lighting levels.
We appreciate your feedback and encourage you to complete our Guest
Questionnaire following your treatment.
Mobile phone policy
To preserve harmony within the spa, kindly turn off your mobile phone
on arrival.