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Services & Facilities

Catering to Your Needs

Our dedicated service team caters to guests with an extensive range of services and facilities. The hotel provides seamless, end-to-end service, from arranging airport transfers to express check-in, as well as dedicated butler service for suites. Horizon Club guests have access to enhanced personalized services, supported by a dedicated Club Concierge, along with exclusive use of the Horizon Club Lounge.

All guests may avail of laundry and valet services, as well as secure on-site covered parking. Should you require any service not listed here, please contact us.

Facilities 

  • Shoeshine service
  • Conference facilities
  • Express check-in and check-out
  • Facilities for the Physically Challenged
  • IT butler
  • Laundry and valet service
  • Non-smoking rooms
  • Parking facilities
  • Postal/courier service
  • Safe deposit box
  • Wireless Internet in public areas

Children 

  • Babysitting / child care

Travel & Transportation 

  • Airport butler service
  • Taxi and limousine service

Shops 

  • Foreign exchange counter

Food & Beverage 

  • 24-hour room service
  • Lobby Lounge
Phone

(86 512) 6263 9999

Fax

(86 512) 6263 8888

Email

Location

Tower 2, GCL Plaza, 99 Si’an Street, Suzhou Industrial Park, Jiangsu Province, 215028, China