Chi, The Spa at Shangri-La is committed to providing a relaxing atmosphere for all who enter.

The following policies, guidelines and suggestions are intended to enhance everyone's experience with us.


Meeting your needs
Upon your arrival at Chi, Le Spa at Shangri-La, you will be invited to complete a questionnaire to personalize your experience. Upon entering the treatment suite, your therapist will also allow a few minutes for a brief consultation to ensure that the maneuvers meet your needs. Please make sure to inform your therapist if you are pregnant or have any health issues.
Our experts will be delighted to help you choose the treatments best suited to your needs and expectations, and to guide you in creating a tailor-made program during your stay at the hotel.

Preparing for your treatment
For ladies, no preparation is necessary. Simply arrive at Chi, and enjoy! Please note that make-up removal is performed at the beginning of each of our facial treatments.
For men, we recommend shaving several hours prior to having a facial, for an optimal comfort and to enhance the benefits for your skin.

What to wear
For your facial treatments and massages, there's no need to bring or wear any special clothing, as you'll be provided with appropriate spa wear in your treatment suite. Bathrobes and slippers are provided. To access the facilities, appropriate clothing is required: a swimsuit for the pool and sportswear for the fitness room. Should you have forgotten your swimsuit, a few models are available for sale at the spa reception.

Your comfort
Although we strive to anticipate your needs, we recognize that a spa experience is unique to each individual. We place great importance on personalizing your experience.
Please let your therapist know if he/she can enhance your care and comfort in any way; for example, by applying more or less pressure during your massage, offering you an extra towel, or adjusting the music volume and lighting intensity.

Privacy
We guarantee your privacy at all times. Your therapist will leave you to change in private. Throughout the treatment, you will be draped with sheets covering all parts of the body, except those being massaged.

Reservation
In order to find the ideal slot for you, we strongly recommend that you make an advance booking. Our receptionists will be delighted to guide you through the booking process, answering any questions you may have and setting up a tailor-made relaxation program. Please visit the spa reception located level 1F or contact us by phone or email.

Arrival time
We invite you to arrive 20 minutes before your appointment time to complete a health questionnaire that will enable us to personalize your treatment.

Late arrivals
In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterwards. For late arrivals beyond 30 minutes after the appointment time, a waiting fee of €60 per hour will be added to your bill.

Cancellation
If you wish to cancel or postpone your reservation, please inform us at least 6 hours before the start of your treatment to avoid being billed in full.

Children
Children under 18 years of age are not permitted in the spa.

Mobile phone policy
To preserve the harmony within the spa, kindly turn off your mobile phone upon arrival.