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Services & Facilities

Catering to your every need

For business or leisure, our dedicated and experienced staff caters to the needs of guests with an extensive range of services and facilities.

If you require any service not listed here, please contact us and we will try to assist in any way we can.

  • Clinic
  • Conference Facilities 
  • Facilities for the Physically Challenged
  • Hair and Nail Salon
  • Non-smoking Rooms
  • Parking Facilities (Available to in-house guests and UBN residences)
  • Safe Deposit Box
  • Shoeshine Service
  • Postal / Courier Service
  • Laundry and Valet Service
  • Express Check-in and Check-out Services
  • Shuttle Bus
    We just secured a new shuttle bus for the comfort of our guests.
    Daily City Centre Route (departs: 10.30am / 12.00noon / 1.30pm / 3.30pm / 5.00pm)
    Morning Business Route (departs: 7.30am, Monday – Friday only)
  • In-house Family Friendly activities include Fish Feeding, Movie Nights, Fun Pool Activities & Ais Kacang Making, Kitchen Tour and Poolside Colouring Activities are available on Fridays, Saturdays and Sundays. 

    Terms and Conditions:
    - Open to children between 4 to 12 years old. Those below 4 are advised to join under parental supervision.
    - Availability for these activities is based on a first come first served basis and spots are limited.
    - Registration is required at least 2 hours before the activity's start time.

  • Concierge Kids & Family Attractions Recommendation  
Travel & Transportation
  • Airport Transfer 
  • Car Rental Service
  • Taxi and Limousine Service
  • Travel Agency / Tour Desk
  • Foreign Exchange Counter
  • Florist
Food & Beverages

(60 3) 2032 2388


(60 3) 2070 1514



11 Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia