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Services & Facilities

Catering to your every need

For business or leisure, our dedicated and experienced staff caters to the needs of guests with an extensive range of services and facilities.

If you require any service not listed here, please contact us and we will try to assist in any way we can.

  • Clinic
  • Conference Facilities 
  • Facilities for the Physically Challenged
  • Hair and Nail Salon 
  • Non-smoking Rooms
  • Complimentary parking for in-house guests and UBN residences. Additional jockey service available at MYR 35 nett
  • Safe Deposit Box
  • Shoeshine Service
  • Postal / Courier Service
  • Laundry and Valet Service
  • Express Check-in and Check-out Services
Fun Family Activities
  • Complimentary weekend family activities such as Bingo Time, Art & Crafts, House Tour, Movie Night and Maze Garden Treasure Hunt. *Family activities are available for Suite bookings only. Terms and conditions apply
  • Terms and Conditions:
    - Open to children between 3 to 11 years old.
    -Advance registration is required for Family Activities as confirmation is based on a first-come, first-served basis.
    - We encourage all participants to wear a face mask at all times and keep a safe distance during all activities.
    - Availability for these activities is based on a first-come, first-served basis and spots are limited.
    - Only one time participation is allowed in each type of activity with maximum of two children per room per stay, limited to the first 40 bookings.
  • Concierge Kids & Family Attractions Recommendation  
Travel & Transportation
  • Airport Transfer 
  • Complimentary shuttle bus service
  • Taxi and Limousine Service
  • Travel Agency / Tour Desk
  • Foreign Exchange Counter
  • Florist
Food & Beverages

(60 3) 2032 2388


(60 3) 2070 1514



11 Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia