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Corporate Social Responsibility

Shangri-La Hotel, Kuala Lumpur's Commitment to Corporate Social Responsibility

Shangri-La Hotel, Kuala Lumpur

Since 1985, Shangri-La Hotel, Kuala Lumpur has supported hundreds of critically ill children and raised over MYR 4 million through this charity project. Additional projects under this programme include adopting and refurbishing the Paediatric Wing of Kuala Lumpur General Hospital, financially supporting and renovating the Serdang and Sejahtera Seri Setia Old Folks Homes and donating to flood victims and orphanages.

Assisting the Underprivileged with Kechara Soup Kitchen  

Shangri-La Hotel, Kuala Lumpur will be providing monthly (Aug – Oct) packed meals to the community in need. 150 of these packed meals prepared by the hotel and distributed to the team at Kechara Soup Kitchen. The hotel hopes this would help Kechara Soup Kitchen provide sustenance for the homeless and urban poor in Malaysia.

COVID-19 Initiatives 

Since the inception of COVID-19, frontliners throughout Malaysia have been working tirelessly to help curb the spread of the virus. To express our gratitude for their sacrifices, Shangri-La Hotel, Kuala Lumpur has provided three donations thus far:

  • Hot meals were prepared for the Dang Wangi Police Station on April 7, 2020 and received by ASP Riduan.
  • Toiletries were donated to Hospital Serdang on April 7, 2020 and received by representatives Dr. Norimie Binti Nafi and Ms. Nurul.
  • 100 packed lunches were donated to the team at Lembah Pantai Health Clinic from April 9 to April 28, 2020.

The Christmas Charity Tree
In 2019, the hotel took on corporate’s theme – A North Pole Wonderland with ten variations of Magical Bells of Hope ornaments are arranged on ten tiers of rotating conical steel structure seen on the giant Christmas Tree. 

These glittery handmade ornaments reflect the colours of happiness and wonders of life, symbolising the hope we bring to children with serious ailments as well as the chance to live a fulfilling life post-surgery.

Shangri-La Hotel, Kuala Lumpur have been actively reducing single plastic use with the introduction of reusable non-woven shopping bag and paper straws at Lemon Garden 2Go in conjunction with International Plastic Bag Free Day. Other dining outlets within the hotel have now adopt biodegradable takeaway packages and cutleries, paper straws and paper cups to reduce environmental impact on Mother Nature.

In 2018, Lemon Garden 2Go also introduced wild Royal and Tualang Honey by Dorsata Honey to support brands that harvest raw honey and maintain sustainable practices to protect the health of honey bees. Staying in line with Shangri-La Hotels and Resorts’ sustainable food initiative, Rooted in Nature, the hotel’s all-day dining outlet Lemon Garden has been serving a wide variety of dishes using sustainably farmed fish.

Shangri-La Hotel, Kuala Lumpur is now certified under ISO 14001 Environmental Management Systems, adhering to frameworks that allows for effective environmental management system, providing reassurance to management, employees, external stakeholders that environmental impact is being managed and improved in the long run. 

Health and Safety
Shangri-La Hotel, Kuala Lumpur have been taking calculative measures to ensure high standards of health and safety are maintained for all stakeholders. Recently certified OHSAS ISO 18001, the hotel follows strict frameworks to ensure food safety systems, hygiene and sanitation standards are constantly reviewed and security and safety initiatives are adapted and implemented by the hotel based on local and global situations.

Known for providing exceptional Asian hospitality, our employees are passionate in going the extra mile and creating an unforgettable Shangri-La Experience for our valued guests. Adhering to Shangri-La’s brand culture, everyone is treated as part of a big family and equal opportunities for growth and experience is extended to all.

Supply Chain
Shangri-La Hotel, Kuala Lumpur selects local suppliers and is working towards providing eco-friendly products to promote development and opportunities within communities.

Stakeholder Relations
The group prioritises transparency when engaging with our stakeholders. Regular dialogue is conducted with corporate and preferred clients, suppliers, concessionaires and the local community to better address issues related to our properties.

To find out more about Shangri-La Hotel, Kuala Lumpur’s CSR initiatives please contact: Neena Dewi - (60 3) 2032 2388

Shangri-La's Care for People Project

Our care for people projects are expressed with a powerful icon for embracing others - a heart.