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Corporate Social Responsibility

Shangri-La Hotel, Kuala Lumpur's Commitment to Corporate Social Responsibility

Shangri-La Kuala Lumpur

Since 1985, Shangri-La Hotel, Kuala Lumpur has supported hundreds of critically ill children and raised over MYR 4 million through its Embrace charity projects.

Once again, the hotel’s Tree of Life Christmas Tree was inspired by Shangri-La's theme – A North Pole Wonderland. The six variations of Hot Air Balloon ornaments, decked on the 14 feet Christmas Tree, were made with bright colours such as red, orange, baby blue, green, pink, and ocean blue, symbolising the giver “bringing” hope and a second chance at life to children with serious ailments.

Organizations and individuals are welcomed to support this annual fund-raising charity by sponsoring any of the six ornaments with a minimum donation of MYR 1,000 each or select any of the five limited edition designs at a minimum donation of MYR 3,000 each.

As of Jan 2021, the total donation for the hotel’s Embrace Charity project is at MYR 171,500.

Assisting the Underprivileged with Kechara Soup Kitchen  

Shangri-La Hotel, Kuala Lumpur have been providing 150 packed meals to the community in need between August to October, prepared by the hotel and distributed to the team at Kechara Soup Kitchen.

COVID-19 Initiatives 

Since the inception of COVID-19, frontliners throughout Malaysia have been working tirelessly to help curb the spread of the virus. To express our gratitude for their sacrifices, Shangri-La Hotel, Kuala Lumpur are contributing the following from July - August 2021:

  • 50 packed lunches weekly to the Dang Wangi Police Station.
  • 100 packed lunches weekly to the team at Lembah Pantai Health Clinic.


Over the years, Shangri-La Hotel, Kuala Lumpur has actively reduced single-use plastic and adopt ways to reduce its impact on the environment:

  • Reusable non-woven shopping bag are available for sale at Lemon Garden 2Go.
  • All restaurant outlets use biodegradable takeaway packages and cutleries, paper straws and paper cups.
  • For banquet events, glass jars and glassware replaced plastic water bottles.
  • Adopted Econ Burner to keep buffet food warm at Lemon Garden, saving 7.4 tons of carbon emission and prevent 2,668kg of waste in April 2020.
  • The hotel acquires sustainable seafood from suppliers with the following certifications: Marine Stewardship Council (MSC), Aquaculture Stewardship Council and Rashid Al Qubaisi Group (First Quality Certification). This ensures our products are compliant with internationally-recognized standards covering sustainable fishing and seafood traceability.


Health and Safety
Ensuring high standards of health and safety for all stakeholders are a priority for Shangri-La Hotel, Kuala Lumpur. To date, the hotel has received the following quality certifications:

  • Bureau Veritas SafeGuard Hygiene Excellence and Safety Label 2020
  • ISO 14001 – Environment management System
  • ISO 45001 (previously 18001)- Occupational Safety Management System
  • ISO 22000 – Food Safety Management System
  • OHSAS ISO 18001 - Occupational Health and Safety Management Certification

This allows for the implementation of effective environmental management system, ensure high standards of health and safety are maintained for all stakeholders, and ensure frameworks for food safety systems, hygiene and sanitation standards as well as security and safety initiatives are constantly reviewed by the hotel based on local and global situations.


Known for providing exceptional Asian hospitality, our employees are passionate in going the extra mile and creating an unforgettable Shangri-La Experience for our valued guests. Adhering to Shangri-La’s brand culture, everyone is treated as part of a big family and equal opportunities for growth and experience is extended to all.


Supply Chain
Shangri-La Hotel, Kuala Lumpur selects local suppliers and is working towards providing eco-friendly products to promote development and opportunities within communities.


Stakeholder Relations
The group prioritises transparency when engaging with our stakeholders. Regular dialogue is conducted with corporate and preferred clients, suppliers, concessionaires and the local community to better address issues related to our properties.

To find out more about Shangri-La Hotel, Kuala Lumpur’s CSR initiatives please contact: Neena Dewi - (60 3) 2032 2388

Shangri-La's Care for People Project

Our care for people projects are expressed with a powerful icon for embracing others - a heart.