+ Add More Rooms

Corporate Social Responsibility

Shangri-La Kuala Lumpur's Commitment to Corporate Social Responsibility

Shangri-La Kuala Lumpur

Since 1985, Shangri-La Kuala Lumpur has supported hundreds of critically ill children and raised over MYR 4 million through its Embrace charity projects.

This year’s Christmas theme is inspired by trains, the Shangri-La Kuala Lumpur Express. Choose from six colour variations of train ornaments, hand-crafted from recycle materials decked on the 14 feet Christmas Tree. Each ornament is artfully designed by our Pastry team, led by Pastry Artist Chef Wayne Siow and reflect the colours of happiness and wonders of life symbolising the giver “bringing” hope and a second chance at life to children with serious ailments.

Organizations and individuals are welcomed to support this annual fund-raising charity by sponsoring any of the six ornaments with a minimum donation of MYR 1,000 each or select any of the five limited edition designs at a minimum donation of MYR 3,000 each.

Pink October
To support breast cancer awareness month and raise funds for Breast Cancer Awareness Malaysia, mammogram pledge to support women under the B40 groups to get tested, as early detection saves lives.

The hotel contributed 5% from the sales of the Pink Afternoon tea and goodies and full proceeds from Bowerhaus Pink Courage to the cause.

COVID-19 Initiatives 

Since the inception of COVID-19, frontliners throughout Malaysia have been working tirelessly to help curb the spread of the virus. To express our gratitude for their sacrifices, Shangri-La  Kuala Lumpur are contributing the following from July - August 2021:

  • 50 packed lunches weekly to the Dang Wangi Police Station.
  • 100 packed lunches weekly to the team at Lembah Pantai Health Clinic.

Flood Relief
Together with Malaysian Red Crescent Society, Shangri-La Kuala Lumpur provided essential items such as clothes, canned food, rice personal care items and more, to those who were affected by the recent floods.



Over the years, Shangri-La  Kuala Lumpur has actively reduced single-use plastic and adopt ways to reduce its impact on the environment:

  • Reusable non-woven shopping bag are available for sale at Lemon Garden 2Go.
  • All restaurant outlets use biodegradable takeaway packages and cutleries, paper straws and paper cups.
  • For banquet events, glass jars and glassware replaced plastic water bottles.
  • Adopted Econ Burner to keep buffet food warm at Lemon Garden, saving 7.4 tons of carbon emission and prevent 2,668kg of waste in April 2020.
  • The hotel acquires sustainable seafood from suppliers with the following certifications: Marine Stewardship Council (MSC), Aquaculture Stewardship Council and Rashid Al Qubaisi Group (First Quality Certification). This ensures our products are compliant with internationally-recognized standards covering sustainable fishing and seafood traceability.


 Health and Safety
Ensuring high standards of health and safety for all stakeholders are a priority for Shangri-La  Kuala Lumpur. To date, the hotel has received the following quality certifications:

  • Malaysian Association of Hotels (MAH) "Clean & Safe Malaysia" certification, verified by Bureau Veritas
  • Bureau Veritas SafeGuard Hygiene Excellence and Safety Label 2020
  • ISO 14001 – Environment management System
  • ISO 45001 (previously 18001)- Occupational Safety Management System
  • ISO 22000 – Food Safety Management System
  • OHSAS ISO 18001 - Occupational Health and Safety Management Certification

This allows for the implementation of effective environmental management system, ensure high standards of health and safety are maintained for all stakeholders, and ensure frameworks for food safety systems, hygiene and sanitation standards as well as security and safety initiatives are constantly reviewed by the hotel based on local and global situations.


Known for providing exceptional Asian hospitality, our employees are passionate in going the extra mile and creating an unforgettable Shangri-La Experience for our valued guests. Adhering to Shangri-La’s brand culture, everyone is treated as part of a big family and equal opportunities for growth and experience is extended to all.


Supply Chain
Shangri-La  Kuala Lumpur selects local suppliers and is working towards providing eco-friendly products to promote development and opportunities within communities.


Stakeholder Relations
The group prioritises transparency when engaging with our stakeholders. Regular dialogue is conducted with corporate and preferred clients, suppliers, concessionaires and the local community to better address issues related to our properties.

To find out more about Shangri-La  Kuala Lumpur’s CSR initiatives please contact: Neena Dewi - (60 3) 2032 2388

Shangri-La's Care for People Project

Our care for people projects are expressed with a powerful icon for embracing others - a heart.