At Shangri-La Kuala Lumpur, we welcome you to experience Malaysia’s rich flavours and heritage in a more sustainable way. Guided by our Triple S framework – Stay, Savour and Shine – we are committed to embedding sustainability into every step of the journey. The hotel is honoured to be recognised as a Malaysian Heritage Cuisine Hotel and to meet the ASEAN Green Hotel Standard. Guests are invited to stay in eco-conscious comfort, savour authentic dishes from our Malaysian Heritage Menu and Rooted in Nature selections and support our Embrace Gift of Life community programme – helping to preserve heritage while contributing to a more sustainable future.
Shangri-La Kuala Lumpur is the country’s first five-star hotel recognised by Jabatan Warisan Negara – the Department of National Heritage under the Ministry of Tourism, Arts and Culture – as a Malaysian Heritage Cuisine hotel partner. The designation follows a formal review by the national heritage authority and chef assessments focused on heritage recipes and techniques, affirming the hotel’s role in preserving Malaysian culinary traditions and sharing them with guests from around the world.
Since 1985, the hotel has celebrated food as a cultural connector, showcasing dishes that enrich tourism and local life while blending Malaysia’s heritage with modern hospitality. A much-loved example is nasi lemak bungkus – coconut-milk rice scented with pandan, wrapped in banana leaf and served with spicy sambal, crispy anchovies, roasted peanuts, a hard-boiled egg and fresh cucumber. In Malay, bungkus means “wrapped”, referring to the small parcels traditionally sold at markets and hawker stalls, often enjoyed as a simple, satisfying start to the day.
Nasi lemak is part of a wider tradition recognised in 2024, when Malaysia’s Breakfast Culture – featuring nasi lemak alongside roti canai and teh tarik – was inscribed on UNESCO’s Representative List of the Intangible Cultural Heritage of Humanity. By serving nasi lemak in its classic bungkus format and other Malaysian dishes prepared with time-honoured methods, the hotel gives guests a taste of home while offering international travellers an authentic introduction to Malaysia’s cuisine.
Rooted in Nature
Rooted in Nature has long been at the forefront of championing sustainable practices in our dining experiences. The initiative includes the hotel’s indoor and outdoor hydroponic gardens, which grow fresh herbs and greens for use in our kitchens, as well as expanded collaborations with local suppliers, including fish farms. These ongoing efforts reflect our commitment to sustainability and support for local communities. By continuing to innovate and work closely with local partners, we aim to promote sustainable, locally sourced cuisine while creating positive impacts for the communities we serve.
Our sustainable growth and long-term value are built on the dedication of our outstanding employees and suppliers, who we support and empower through our inclusive and welcoming culture. We continue to forge strong and meaningful bonds with the guests and communities we serve, unleashing the true potential that enables them all to shine.
Embrace Gift of Life
Since 1985, Shangri-La Kuala Lumpur has supported less fortunate children across Malaysia through its signature community engagement programme, Embrace the Gift of Life. Over the past 40 years, in partnership with Gleneagles Hospital Kuala Lumpur and Pantai Hospital Kuala Lumpur, the hotel has dedicated itself to helping provide critical, life-saving medical treatments to children in urgent need. The programme has raised over USD 5 million, directly funding life-saving heart surgeries for nearly 400 children.
Every year, the hotelholds meaningful events, including breaking fast with underprivileged children during the fasting month, annual Christmas Charity Tree Light and Christmas High Tea for World Children’s Day, a tradition now continuing for more than 20 years. These gatherings help bring the community together in a shared spirit of doing good and giving back, creating joyful celebrations that raise vital support for children and families who need it most.
Pink October
In support of Breast Cancer Awareness Month, Shangri-La Kuala Lumpur partners with the Breast Cancer Welfare Association (BCWA) Malaysia through its annual Pink October initiatives. Guests, colleagues and the local community come together during the charity walk, raising funds that are channeled towards mammogram pledges for women in the B40 community, helping them access life-saving screenings. The hotel also donates 5% of sales from the Pink Afternoon Tea and themed treats, reflecting its ongoing commitment to support awareness, early detection and the well-being of the community.
Employees
Known for delivering exceptional Asian hospitality, our employees are passionate about going the extra mile to create unforgettable Shangri-La Experiences for our guests. Personal and professional development is at the heart of our culture, as we nurture a diverse and dynamic workplace where colleagues are empowered to grow, thrive, and reach their full potential.
Supply Chain
Shangri-La Kuala Lumpur is committed to supporting local communities and helping them thrive. We partner with local suppliers who share our values of corporate responsibility, environmental stewardship, human rights, and social justice, while promoting eco-friendly products that create opportunities and foster sustainable development.
Stakeholder Relations
The group prioritizes transparency when engaging with our stakeholders. Regular dialogue is conducted with corporate and preferred clients, suppliers, concessionaires and the local community to better address issues related to our properties.
To make each stay more sustainable, we have upgraded key building systems, including optimising the chiller plant and transitioning to LED lighting, which together significantly improve energy efficiency. To conserve water, we have installed a rainwater harvesting system that repurposes natural rainfall for garden irrigation. By embedding sustainability into our daily operations, we help ensure that a comfortable stay is delivered with thoughtful, efficient use of resources.
Health and safety are central to Shangri-La Kuala Lumpur’s ESG commitments. The hotel holds recognised certifications, includes MAH “Clean & Safe Malaysia” (verified by Bureau Veritas), Bureau Veritas SafeGuard Hygiene Excellence and Safety Label 2020, ISO 14001 (Environmental Management), ISO 45001 (Occupational Safety), ISO 22000 (Food Safety), and OHSAS ISO 18001 (Occupational Health and Safety). These accreditations reflect a structured approach to environmental management, food safety, hygiene and workplace safety, with systems regularly reviewed to remain aligned with local and global standards.