Modern Slavery Statement 2025

This statement is published by Shangri-La Hotels PTE Limited ("Shangri-La UK", "we", "us", "our") in accordance with section 54 of the Modern Slavery Act 2015 (the "Act") for the financial year ended 31 December 2025. It addresses the business of Shangri-La UK based in the United Kingdom. Shangri-La UK is part of the global Shangri-La Group and operates Shangri-La The Shard, London.

About Shangri-La Group

Shangri-La Group is one of the world’s premier developers, owners and operators of hotels and investment properties which comprises office buildings, commercial real estate and serviced apartments/residences. The Group’s other principal activities include hotel management services as well as property development for sale. It currently owns and/or manages over 100 hotels globally in more than 75 destinations under the Shangri-La Hotels and Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La and Traders Hotels brands. More information about the Group can be found here.

The Act

The Act creates offences in respect of slavery, servitude, forced or compulsory labour and human trafficking ("Modern Slavery"). We understand that the hospitality sector can present risks from a Modern Slavery perspective, including in relation to labour providers, outsourced services and complex supply chains, and this statement details the preventative steps our business is taking in respect of the financial year. We are opposed to all forms of Modern Slavery, and we have policies and procedures in place to address these risks.

Policies and procedures in respect of Modern Slavery

Membership of the UN Global Compact

The Shangri-La Group became a member of the United Nations Global Compact ("UNGP") in 2011. All participants must publish an annual communication on progress, describing efforts to implement the ten UNGP principles, which can be found here. We aim to embed the 10 principles in our policies and procedures across our business to foster a culture of honesty and integrity. The following principles are of particular relevance from a Modern Slavery perspective:

Human Rights

Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights; and
Principle 2: make sure that they are not complicit in human rights abuses.

Labour

- Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining;
- Principle 4: the elimination of all forms of forced and compulsory labour;
- Principle 5: the effective abolition of child labour; and
- Principle 6: the elimination of discrimination in respect of employment and occupation.

The Shangri-La Group’s latest sustainability report is the 2025 Sustainability Report, published on 23 April 2026. As policies and procedures operate on a Group basis, many are relevant to addressing Modern Slavery risk in our business and supply chains in the UK. The report provides further context on the Group’s sustainability strategy, governance approach and responsible business commitments and indicates that, in the financial year ended 31 December 2025, there were no incidences of child or forced labour reported.

Guiding Principles

We place a high value on business ethics and operate under the Group’s set of guiding principles which underpin every aspect of our business. We value honesty, care and integrity in all our relationships; and remain deeply committed to our social responsibility by making a positive contribution to our communities, environment, colleagues, guests and business partners.

Human Rights Policy

As set out in the Group’s global Human Rights Policy which can be found here, the Group is committed to observing high standards of human rights and does not tolerate any form of slavery and human trafficking either within the Group’s properties, operations or supply chains.

Responsible Sourcing Programme

The Group operates a comprehensive Responsible Sourcing Programme that promotes transparency, sustainability, and ethical conduct across our supply chain, positively impacting local communities. 

The Responsible Sourcing Programme encompasses the following six components

- Supplier Code of Conduct: ensuring all suppliers acknowledge and accept the requirements of our Supplier Code of Conduct;
- Risk assessment: using a risk-based approach to critical suppliers and risk level regarding spend, country, reputation, industry and product type;
- Risk monitoring: monitoring risks for critical suppliers by conducting: (i) online self-assessment; (ii) on-site third-party assessment; and (iii) on-site surveillance assessment;
- Risk mitigation and remediation: providing remediation through corrective action plans and supplier mentoring, using best practice and benchmarking against the industry;
- Supplier capacity building: providing training on expectations for suppliers, delivered face-to-face and digitally; and
- Risk analysis and reporting: enforcing regulatory compliance.
- For more information on the Responsible Sourcing Programme, please refer to the Group’s 2025 Sustainability Report.

Supplier Due Diligence and Risk Assessment

Our suppliers are required to adhere to the Group’s Supplier Code of Conduct and to require appropriate standards within their own operations, employees, contractors and supply chains. Key terms relevant to Modern Slavery include requirements that suppliers deal honestly, fairly and ethically; comply with applicable laws relating to working hours, wages, working conditions, occupational health and safety and industrial relations; implement fair, humane and non-discriminatory employment practices; prohibit forced, trafficked, coerced, bonded, indentured and child labour; provide a safe and healthy working environment; maintain appropriate standards where employee housing is provided; and provide employees with avenues to raise concerns confidentially and without fear of reprisal.  A copy of the Supplier Code of Conduct can be found here.

The Group-wide Supplier Code of Conduct requires suppliers to notify us immediately of any violation of applicable laws and regulations that may affect their ability to supply products or services to Shangri-La UK. We also provide routes for reporting suspected violations of the Supplier Code of Conduct.

Purchasing Processes

In accordance with the Group’s Responsible Sourcing Policy and Purchasing Policy, suppliers are expected to agree to the Supplier Code of Conduct when registering within our procurement system. The Supplier Code of Conduct is incorporated into relevant supplier terms and conditions, contracts or purchase orders. New suppliers go through a vendor approval process which includes acknowledgement of the Supplier Code of Conduct. Suppliers are subsequently reviewed by relevant Finance and Purchasing representatives before approval. Heads of Department involved in purchasing are informed about the purchasing and supplier due-diligence process.  A copy of the Responsible Sourcing Policy can be found here.

Employee and Labour-Provider Checks

Right-to-work checks are undertaken for prospective employees as part of the hotel’s recruitment and onboarding procedures and are repeated on the day of induction. Checks are also undertaken through our payroll arrangements to identify duplicate bank details, which may require further review where identified. Appropriate due-diligence and contractual controls are also applied to the labour providers used by the hotel, including responsibilities relating to right-to-work compliance.

Whistleblowing and Responding to Concerns

The Group has a Whistleblowing and Whistleblowing Protection Policy, found here, which outlines procedures for inviting, facilitating and following up reports of suspected wrongdoing from concerned parties, including colleagues and business partners. Where a concern relating to potential Modern Slavery or human trafficking is raised, the hotel will seek to respond promptly and appropriately. Depending on the nature of the concern, this may include protecting the welfare and confidentiality of potentially affected individuals, escalating the matter to appropriate representatives within Human Resources, Security, Legal or Compliance, preserving relevant information and engaging appropriate external authorities or specialist support where necessary. Any action in relation to a supplier or labour provider will take account of the need to protect affected workers and avoid creating further harm.

Training and Development

At Shangri-La The Shard, London, induction training is provided to every employee on the Group’s Code of Conduct and Ethics. Our commitment to respecting human rights and mitigating Modern Slavery risks is made clear to colleagues as soon as they start working with us, and is reinforced through relevant policies, induction and ongoing training arrangements. During 2025, 100% of new starters completed the Code of Conduct and Ethics online induction course.

In 2024, the Group launched a compulsory online training course, “Recognise Signs of Modern Slavery and Human Trafficking”. The training informs colleagues about what constitutes Modern Slavery and human trafficking, the warning signs of Modern Slavery within the hotel industry, and the procedures for reporting concerns.

During 2025, “Recognise Signs of Modern Slavery and Human Trafficking” remained a compulsory course and was automatically assigned to new employees through Shangri-La Academy. 285 colleagues were assigned the course and 285 colleagues completed it, achieving 100% completion by 31 December 2025.

We also work with the Metropolitan Police to deliver training at Shangri-La The Shard, London through a programme called Night Safe. The programme aims to raise awareness and educate participants on the nature of child sexual exploitation and human trafficking. It also aims to establish working practices that enable the safeguarding of vulnerable young people and provide support to victims, promoting an environment in which concerns can be identified and escalated appropriately. Material from the Metropolitan Police of Night Safe can be found here.

Looking ahead

As an organisation committed to responsible business, we will continue to build on our existing efforts to support human rights and address Modern Slavery risks within our business and supply chains.

During 2026, Shangri-La UK intends to:

- continue providing appropriate Modern Slavery and human-rights awareness training to relevant colleagues;
- strengthen local monitoring and reporting of training completion;
- continue to apply the Supplier Code of Conduct and Responsible Sourcing requirements through relevant supplier-approval processes;
- review the effectiveness of local labour-provider and supplier due-diligence controls; and
- continue to promote confidential reporting and appropriate escalation of concerns.

This statement has been approved by the board of Shangri-La Hotels PTE Limited.