Services & Facilities
Catering to Your Needs

Our dedicated service team caters to guests with an extensive range of services and facilities. The hotel provides seamless, end-to-end service, from arranging airport transfers to express check-in, as well as dedicated butler service for suites. Horizon Club guests have access to enhanced personalized services, supported by a dedicated Club Concierge, along with exclusive use of the Horizon Club Lounge.

All guests may avail of laundry and valet services, as well as secure on-site covered parking. Should you require any service not listed here, please contact us.


  • Shoeshine service
  • Conference facilities
  • Express check-in and check-out
  • Facilities for the Physically Challenged
  • IT butler
  • Laundry and valet service
  • Non-smoking rooms
  • Parking facilities
  • Postal/courier service
  • Safe deposit box
  • Wireless Internet in public areas


  • Babysitting / child care

Travel & Transportation 

  • Airport butler service
  • Taxi and limousine service


  • Foreign exchange counter

Food & Beverage 

  • 24-hour room service
  • Lobby Lounge


GCL Plaza, 99 Si’an Street, Suzhou Industrial Park, Jiangsu Province 215028 China


(86 512) 6263 9999

Check-in / Check-out

We hope you’ve enjoyed your stay from start to finish.

Please note the check-in / out times below:

Payment Methods

Online payment methods we accept at selected platforms: