HotelOffersCustomStay
CustomStay
Rooms & Suites

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Shangri-La Hotel, Surabaya

Exclusive Book Direct Offer 

Now, in addition to receiving Wi-Fi and broadband Internet access at our hotel, you can create your own hotel package with CustomStay.

When booking our Flexible Rate, you can select from a range of services to be added to your basic room rate. The more you select, the more you save.

Select from a range of services from any of our hotels and resorts:

Airport Transfer
Reduce the hassle of transportation by booking your transport in advance to shuttle you back and forth from the airport.

Buffet Breakfast
Begin each day with a hearty and healthy meal when you select the buffet breakfast spread.

Dining Credits
Enjoy delectable cuisines and refreshing drinks with maximum convenience at the hotel's restaurants and bars by adding dining credits to your CustomStay.

Laundry / Dry Cleaning
Save on laundry bills when you prearrange laundry and dry cleaning services.

Spa Credits
Pamper your body and senses at selected spas while saving on your overall bill.



How to create your CustomStay package
Simply enter your travelling dates and number of room occupancies, then click on Book Now.

Choose your desired room type from the available options and select Book Now. On the Optional Request section, select Customise Your Stay. A list of exclusive CustomStay services and privileges will be presented for your selection.

As you start adding services to your booking, the Total Room Rate will change to reflect additional services added, so that you know exactly what you are buying.

Terms and Conditions
  1. CustomStay package only applies to bookings at our Flexible Rate and may not be used in conjunction with other room rates or packages. All previously selected package items in a CustomStay booking will be removed if the room rate is no longer a Flexible Rate.
  2. You may change your CustomStay package items selection up to the time of hotel check-in. No changes will be allowed to the package items selection once you have checked-in at the hotel. If you need to make changes to your CustomStay package items on the day of your arrival, you will need to contact the hotel by telephone to make the changes.
  3. Unused portions of package items are not transferable and will not be refunded to your hotel bill.
  4. The daily buffet breakfast add-on item is calculated according to the number of adults specified in the booking and does not apply to children. Please refer to our Children's Meal Plan policy for details on breakfast charges for children as it is age-dependent.
  5. Dining credits may be used for all meal periods except breakfast and banquet functions.
  6. Spa credits do not guarantee availability of spa appointments. Please indicate your preferred date/time of spa treatments in your reservations so that spa appointments can be made in advance.
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