When booking our Flexible Rate, you can select from a range of services to be added to your basic room rate. The more you select, the more you save.

Select from a range of services:

• Airport Transfer
• Buffet Breakfast
• Dining Credits
• Laundry or Dry Cleaning
• Spa Credits

How to create your CustomStay package
Simply enter your travelling dates and number of room occupancies, then click on Book Now.
Choose your desired room type from the available options and select Book Now.
On the Optional Request section, select Customise Your Stay.
A list of exclusive CustomStay services and privileges will be presented for your selection.

As you start adding services to your booking, the Total Room Rate will change to reflect additional services added, so that you know exactly what you are buying.

Enjoy additional staycation benefits as mentioned on this link when you book any of our packages or room rates until 31 December 2021.

Shangri-La Cares - Your Well-being In Our Care
Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter. Our highly vaccinated workforce provides the safest possible environment for your next holiday. Learn more about our health and safety commitment.

Shangri-La Surabaya is a CHSE-certified hotel and has been awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas. View our Covid-19 certifications, services, and updates here.