Enjoy a stay with the Flexible Rate, which includes a delicious breakfast each morning. Perfect for those who value convenience and a great start to the day, this offer lets you indulge without a strict schedule.

Select from a range of services:

• Airport Transfer
• Buffet Breakfast
• Dining Credits
• Laundry or Dry Cleaning
• Spa Credits

How to create your CustomStay package
Simply enter your travelling dates and number of room occupancies, then click on Book Now.
Choose your desired room type from the available options and select Book Now.
On the Optional Request section, select Customise Your Stay.
A list of exclusive CustomStay services and privileges will be presented for your selection.

As you start adding services to your booking, the Total Room Rate will change to reflect additional services added, so that you know exactly what you are buying.

Enjoy additional staycation benefits as mentioned on this link when you book any of our packages or room rates until 31 December 2024.

Children’s Meal Policy for All Shangri-La Circle Members
When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can also join Shangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.

Join Shangri-La Circle
Explore a host of elevated experiences with our loyalty programme. Indulge in a Shangri-La experience, curated just for you. Be a Shangri-La Circle member and enjoy exclusive privileges, enhanced benefits and and more. Enrol now!, or ask assistance to our reception upon check in.

Shangri-La Cares - Your Well-being In Our Care
The health and safety of our guests and colleagues is of paramount importance to us. Shangri-La Surabaya, is certified with the Safety Seal by the Department of Trade and Industry, Safe Travels Stamp by the Department of Tourism, and has been awarded with the SafeGuard™ Hygiene Excellence and Safety Label by Bureau Veritas, the world’s leading testing and inspection agency.