Meeting Your Needs

On arrival we will ask you a few questions to ensure that we know how to take care of you.  Please let us know if you are pregnant or have any health issues.  We would be delighted to help you in plan a spa programme if you are staying in the hotel for more than one day.

What To Wear

There is no need to bring or wear any special clothing as spa wear is provided in your treatment suite.  You may choose to bring a swimsuit if taking a whirlpool or steam bath.  Facial gowns are provided for facials.  Other body treatments are best enjoyed without clothing, although you may leave your underwear on for massages.  Disposable underpants are provided for body scrubs and wraps.

Privacy

Your privacy will be protected at all times.  Your therapist will leave you to change in private and, throughout the treatment, you will be draped with towels covering all parts of the body not being worked on.

Reservations

Advance bookings prior to the intended treatment time are recommended.   Please either call or visit the Spa with any questions and to determine a treatment for you.

Arrival Time

To prepare for your therapy, please arrive 15 minutes prior to your scheduled appointment.

Late Arrivals

In the event that you are running late, we will endeavour to conduct your full treatment but please note that the treatment may need to be shortened should there be another booking immediately afterwards.

Children

Children under 16 years of age are not permitted in the spa.

Cancellation

We request a minimum of 4 hours' notice if you are unable to keep your appointment.  Please call our staff, who will be happy to reschedule.  No-shows or appointments cancelled within 4 hours will incur CNY 100 cancellation fee.

Your Comfort - Do let us know

Although we do our best to anticipate your needs, we appreciate that a visit to a spa is a very individual experience.  Please let your therapist know if there is any way we can improve your treatment or comfort; for example by using heavier or lighter massage pressure, with an extra towel or by adjusting sound or lighting levels, etc.  We appreciate your feedback and encourage you to complete our Guest Questionnaire following your treatment.

Mobile Phone Policy

To preserve harmony within the spa, kindly turn off your mobile phone on arrival.