Luxurious Spa Treatments
Allow your gaze to be drawn to the breathtaking view of the Mekong River, which serves as a tranquil backdrop for your transformative wellness experience. With a calming, biophilic design composed of luxurious natural materials such as light walnut ribbed timber panels and carved marble, our spa proudly offers holistic wellness facilities, where the renowned luxury skincare brand Kerstin Florian from Sweden awaits to pamper you with its luxurious and effective treatments. Surrender yourself to the expert hands of our skilled therapists, who will leave your mind and body feeling pampered, reinvigorated and renewed.
Good to Know
RESERVATIONS
Advance booking is recommended. Please send an email, call, or visit the Wellness Club should you wish to book, or discuss a reservation.
MINIMUM AGE
The Wellness Club is an adult-orientated sanctuary, catering to individuals seeking serenity and relaxation. To preserve a tranquil atmosphere, we have established a minimum age requirement of 16 years for access to the spa. Guests 12 years and older may book a spa treatment with signed parental consent. Please speak with our spa associates for further information.
CANCELLATIONS AND LATE ARRIVALS
In consideration of other spa and wellness guests, we request that notice be given at least 4 hours in advance if you are unable to keep your appointment. Please call our spa associates, who will be happy to help you reschedule your appointment. No-show or appointments cancelled within 4 hours of the scheduled treatment time will incur a cancellation fee equal to 50% of the scheduled treatment price. For late arrivals, please note that should there be another booking immediately after yours, your treatment may need to be shortened with no reduction in price.
WHAT TO WEAR
There is no need to bring or wear any special clothing. For your comfort, disposable underwear is available for all body treatments and massages. Please do not bring valuables to the spa. The hotel and spa are not responsible for lost or missing items.
CELL PHONES AND DEVICES
For the comfort of other spa and wellness guests, please ensure your electronic devices are switched off upon entering Wellness Club
ARRIVAL TIME
To get the most from your spa and wellness experience, please arrive at least 10 minutes before your appointment.
PREPARING FOR YOUR TREATMENT
For ladies, no preparation is necessary. For men, we recommend shaving no less than two hours prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation
YOUR PRIVACY
Your personal privacy will be assured at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated. Ladies will be given the option of including the bust and abdomen area in all body treatments.
YOUR TOTAL COMFORT IS OUR GOAL
Although we do our best to anticipate your needs, we appreciate that spa treatments are an individual experience. Please let your therapist know if there is any way that they can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel or adjusting sound or lighting levels. We recommend you shower before coming for your treatment so as not to lose treatment time. We appreciate your feedback and encourage you to fill in a guest questionnaire following your treatment. Enjoy your experience at Wellness Club at Shangri-La.