Arrival Time
Please arrive at least 10 minutes before your appointment.

Preparing for your treatment
For ladies, no preparation is necessary. Simply show up and enjoy! For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

Late Arrivals
In the event that you are running late, we will endeavour to conduct your full treatment.
However, please note that the treatment may need to be shortened should there be another booking immediately afterwards.

There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite. Facial gowns are provided for facials. Comfortable underwear is provided for all other body treatments and massages.

Spa Etiquette
To preserve the harmony within the spa, kindly turn off your mobile phone.

Privacy
Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

Minimum Age
To maintain a peaceful environment, children under 16 years are not permitted in the spa.

Reservations
Advance booking prior to intended treatment time is recommended. Please either call or visit Spa at the Shangri-La should you wish to discuss your personalised treatment.

Cancellation
In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of 12 hours notice if you are unable to keep your appointment. Please call our colleagues, who will be happy to reschedule. No shows or appointments cancelled within 12 hours will incur a 50 percent cancellation fee.

For your comfort
Although we do our best to anticipate your needs, we appreciate that spa treatments are very personal experiences. Please let your therapist know if there is any way that she can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel, or sound or lighting levels. We appreciate your feedback and encourage you to kindly fill in a guest questionnaire following your treatment.