Luxurious spa treatments
The Spa offers a selection of treatments that showcase the diverse Sabah culture, with natural botanical and herbal products known for their therapeutic properties.
Here, you will find tranquillity, harmony, healing and a special kind of care inspired by the origins of the legendary Shangri-La.
View full 360° VR tour here.
Good To Know
Advance booking is recommended. Please send an email, call, visit The Spa should you wish to book, or discuss a reservation.
The spa is an adult-only facility. To maintain a peaceful environment, children under 16 years are not permitted in the spa without parental consent. Children aged 12 years and older may undergo a spa treatment if they have signed parental consent form. Please speak with our spa coordinator for further information.
CANCELLATIONS AND LATE ARRIVALS
We request that notice be given at least 4 hours in advance if you are unable to keep your appointment. Please call our team, who will be happy to help you reschedule. No show or appointments cancelled within 4 hours of the scheduled treatment time will incur a cancellation fee equal to 100% of the scheduled treatment. Please note that should there be another booking immediately after yours, your treatment may need to be shortened with no reduction in price.
WHAT TO WEAR
There is no need to bring or wear any special clothing. Spa wear will be provided in your treatment room. Facial gowns are provided for facials. For your comfort, disposable underwear is available for all body treatments and massages. Please do not bring valuables to the spa. The hotel and spa are not responsible for lost or missing items.
CELL PHONES AND DEVICES
For the comfort of other spa guests, please ensure your electronic devices are switched off upon entering The Spa.
To get the most from your spa experience, please arrive at least 10 minutes before your appointment.
PREPARING FOR YOUR TREATMENT
For ladies, no preparation is necessary. For men, we recommend shaving no less than two hours prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.
Your personal privacy will be protected at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated. Ladies will be given option of including the bust area in all body treatments.
YOUR TOTAL COMFORT IS OUR GOAL
Although we do our best to anticipate your needs, we appreciate that spa treatments are an individual experience. Please let your therapist know if there is any way that they can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel or adjusting sound or lighting levels. We recommend you to shower before coming for your treatment so as not to lose treatment time. We appreciate your feedback and encourage you to fill in a guest questionnaire following your treatment. Enjoy your experience at The Spa at Shangri-La.