About the Hotel
Your Shangri-La Story
Some search for great escapes
we bring you paradise
Escape out of the city and journey into nature; where the sea meets the rainforest and a warm welcome awaits.
Sustainability
Sustainability
Our ESG Vision
At Shangri-La, we aim to be the best-loved hospitality group by hosting people to the colourful joys of life in a sustainable manner, delivering hospitality that empowers our people, uplifts local communities, nurtures the planet, and celebrates Asian heritage.
Our ESG Strategy
Our ‘Triple S’ strategy of Stay, Savour and Shine ensures that sustainability is embedded into every aspect of our business and operations, touching every step of your journey with us.
Learn MoreExplore Sabah
Explore Sabah
Embark on a journey in vibrant Sabah—a haven for nature enthusiasts. Discover the island's natural wonders intertwined with a captivating local culture that cherishes age-old traditions into the present day. Your adventure awaits!
Learn MoreServices & Facilities
Services & Facilities
At our resort, our devoted and seasoned staff are committed to meeting guests' needs through a comprehensive array of services and facilities. Should you require any service not currently listed, kindly get in touch with us, and we will do our utmost to assist you in every possible way.
For easy navigation, access the resort map by clicking here. Your comfort is our priority.
Front Desk
24-hour front desk service
Luggage storage
Family Friendly
Babysitting Service
Daily activities for adults and children
Food & Beverages
24-hour Room Service
2 Karaoke Room
Transportation
Airport Transfer
Shuttle Service to the city
Business Services
Meeting Room
Internet
Wi-Fi and broadband Internet access
Spa & Wellness
Gym
Nail Salon
Parking
Free self-parking onsite
Electric car charging station onsite
Other Services
Travel Agency
Clinic
Learn MoreAwards
Awards
We are honoured to receive recognition for our legendary Asian hospitality.
Here are our recent awards:
2026 Awards
ASEAN Sustainable Tourism Award 2026-2028 by ASEAN Tourism Standard
ASEAN MICE Venue Award 2026-2028 by ASEAN Tourism Standard
2025 Awards
Top 10 Best Malaysia Resorts by DestinAsian 2025 Readers’ Choice Awards
No.4 Malaysia’s Best Beach & Upcountry Resort by Travel + Leisure Luxury Awards Asia Pacific 2025
Voted No.1 Best Family Resort, Malaysia by Holidays with Kids (Australia), Readers’ Choice 2025
Top Engaged Chain 2025 by Trip.com Group
Luxury Hotel Recognition by Trip.Best 2025 by Trip.com
International Sustainability Awards by International Sustainability Awards
Global Sustainable Tourism Council (GSTC) Certified Hotel 2025 – 2028
Spa & Wellness Awards (Sustainability Champion) by Association of Malaysian Spas
Spa & Wellness Awards (Outstanding Hotel Spa – East Malaysia) by Association of Malaysian Spas
ASEAN Spa Services Standard (National Level) by ASEAN Tourism Standard
Gold Sustainability Award by Sabah Tourism Awards 2025
2024 Awards
ASEAN Green Hotel Standard 2024-2026 by ASEAN Tourism Standard
ASEAN MICE Venue Standard 2024-2026 (Category: Meeting Room) by ASEAN Tourism Standard
Voted No.1 Best Family Resort, Malaysia by Holidays with Kids (Australia), Readers’ Choice 2024
Top 500 Hotels in the World by Travel + Leisure
Tripadvisor Travellers’ Choice Awards 2024
Top Producing Chain 2024 by Trip.com
Trip.Best Premium Hotel 2024 by Trip.com
Best Hotel in Sabah by TTG Travel Awards 2024
Nova Renata Piusai
[email protected]
Tel: (60 88) 797 888
Learn MoreMap & Directions
Map & Directions
The journey from the airport to Shangri-La Rasa Ria, Kota Kinabalu, is approximately 45 minutes by car.
View full 360° VR tour here.
Learn More