About the Hotel
Your Shangri-La Story
Some search for great escapes
we bring you paradise
Escape out of the city and journey into nature; where the sea meets the rainforest and a warm welcome awaits.
With vast acres of untouched natural beauty, Shangri-La Rasa Ria, Kota Kinabalu is a stunning sanctuary that makes each moment of your holiday matter. Find yourself being entertained with the best dining in all of Kota Kinabalu, nurtured at our spa and delighted by our unique signature experiences. You’ll be immersed into this enchanting Borneo paradise, creating memories that last a lifetime.
Experience the stunning outdoors of Borneo with over 60 land and water activities for adults and children at the Rasa Ria Resort. Unwind at our Spa or indulge with our extensive dining options with 6 restaurants and 2 bars. You can also choose our customised dining experiences curated just for you at breath-taking locations across the 400-acres of the resort. Rasa Ria is also home to an 18-hole championship golf course with picture-perfect views of Mt Kinabalu (a UNESCO World Heritage site). Create memories that last a lifetime at this Borneo paradise with our stay offers.
Shangri-La Cares - Your Well-being In Our Care. Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter. Click here to know more about our health and safety commitment at shangri-la.com/cares.
Explore Sabah
Explore Sabah
Sabah is a vibrant destination for travellers who want a close experience with nature. It is located on the island of Kalimantan in the eastern part of Malaysia. The island's many natural attractions are complemented by a fascinating local culture that has preserved centuries-old ways of living into the present day.
Ask us about our drone usage policy. Our front office or Duty Managers will be able to guide if want to fly a drone for fun or if you want to record spectacular moments at our Borneo Paradise.
Visit the official site of Tourism Malaysia.
Learn MoreServices & Facilities
Services & Facilities
Our dedicated and experienced staff caters to the needs of guests with an extensive range of services and facilities.
If you require any service not listed here, please contact us and we will do our very best to assist in any way we can.
Click here for resort map.
Facilities
Wi-Fi and broadband Internet access
TV Channel
Clinic
Conference Facilities
Facilities for the Physically Challenged
Business Center
Non-smoking Rooms
Parking Facilities
Gym
In-room Safety Deposit Box
Express Check-in and Check-out Services
Laundry & dry-cleaning service (48 hours turnaround service available from 8.00am to 6.00pm)
Children
Kids Club
Indoor and outdoor playground
Daily activities for adults and children
Travel & Transportation
Airport Transfer
Taxi & Limousine Service
Travel Agency
Food & Beverages
24-hour Room Service
5 Restaurants
1 bar and pool bar
Lobby Lounge with daily pastries
2 Karaoke Room
1 Ice Cream Bar
Other Services
Gift Shop
Nail Salon
Learn MoreMap & Directions
Map & Directions
Kota Kinabalu International Airport is located at Tanjung Aru outside the city centre. The journey from the airport to Shangri-La Rasa Ria, Kota Kinabalu, is approximately 45 minutes by car.
View full 360° VR tour here.
Learn MoreAwards
Awards
We are honoured to receive recognition for our legendary Asian hospitality.
Here are our recent awards:
2022 Awards
Best Leisure Hotel in Malaysia, 2022 Haute Grandeur Global Excellence Awards
Clean & Safe Malaysia, Bureau Veritas Certification
2021 Awards
Voted No.1 Best Family Resort, Malaysia, Holidays with Kids (Australia), Readers’ Choice 2021
The Spa - 2021 Best Luxury Resort Spa in Malaysia, World Luxury Spa Awards
5th Best hotel for children in the World, The Villegiature Awards 2020-2021
2020 Awards
Voted No.1 Best Family Resort, Malaysia, Holidays with Kids (Australia), Readers’ Choice 2020
The Spa - 2020 World Luxury Spa Awards, World Luxury Awards
Gold - Best Sustainability Initiative in the International Category, M&C Asia Stella Awards 2020
Winner of The Best Luxury Wellness Retreats in Malaysia, Luxury Lifestyle Awards 2020
2020 TripAdvisor Travellers’ Choice, TripAdvisor
2019 Awards
ASEAN MICE Venue Award by ASEAN MICE Venue Standard 2019
Most Interesting Event Excellence Award (1,000 persons and below) by Malaysia Business Events Awards 2019
Little Luxie Awards for Best Luxury Resort in Malaysia by Five Star Kids, Australia 2019
Recommended 5.9/6 on Holiday Check 2019
Dian Ping Customer Review Awards 2019 - Sampan Bar
Dian Ping Customer Review Awards 2019 - Kozan Teppan-Yaki
Dian Ping Customer Review Awards 2019 - Oceano Italian Restaurant
Dalit Bay Golf and Country Club, Best Golfing Experience – Sabah Tourism Awards 2019
Certificate of Excellence Hall of Fame 2019, Shangri-La’s Rasa Ria Resort & Spa, TripAdvisor
Certificate of Excellence Hall of Fame 2019, Rasa Ria Reserve by Shangri-La, TripAdvisor
Certificate of Excellence Hall of Fame 2019, Kozan Teppan-Yaki, TripAdvisor
Certificate of Excellence Hall of Fame 2019, Naan – Flavours of India, TripAdvisor
Certificate of Excellence 2019 – Tepi Laut, TripAdvisor
Certificate of Excellence 2019 – Coffee Terrace, TripAdvisor
Certificate of Excellence 2019 – Oceano Italian Restaurant, TripAdvisor
Top Production Hotel 5 Star 2019, Ctrip
People's Choice Awards 2019, Par Golf
Voted No.1 Best Family Resort, Malaysia, Holidays with Kids (Australia), Readers’ Choice 2019
华人礼遇酒店Chinese Preferred Hotel 2019
Ranked 10th of Top 25 Hotels in Malaysia, TripAdvisor 2019 Travellers’ Choice
Ranked 9th of Top 25 Luxury Hotels, TripAdvisor 2019 Travellers’ Choice
Ranked 15th of Top 25 Hotels for Service - Malaysia, TripAdvisor 2019 Travellers’ Choice
2018 Awards
Malaysia’s Best Golf Hotel 2018, World Golf Awards 2018
Voted No.2 Best Family Resort, Malaysia, Holidays with Kids (Australia), Readers’ Choice 2018
Ranked 9th of top 10 Best Hotel & Resorts Malaysia, DestinAsia Readers’ Choice Awards 2018
WOW! Best Family Destination Hotel 2018, Shanghai WOW!
Best Business Partner 2018, Century Holiday International Travel Group
Top 100 Luxury Award Winner 2018, Hotels.com
Bronze Award 2018, Rakuten Travel
Best Newcomer in Asia, 2018 Condé Nast Johansens Award for Excellence (UK)
Bronze Winner for Favourite Hotel - Family Trip by Expat Living Readers’ Choice 2018
Agoda - Golden Circle Award Winner 2018
Ranked 13th of Top 25 Hotels in Malaysia, TripAdvisor 2018 Travellers’ Choice
Ranked 7th of Top 25 Luxury Hotels, TripAdvisor 2018 Travellers’ Choice
Ranked 15th of Top 25 Hotels for Service - Malaysia, TripAdvisor 2018 Travellers’ Choice
For more details or other press enquiries, please contact our Director of Communications:
Neena DewiNeena.dewi@shangri-la.comTel: (60 88) 797 888
Learn MoreCorporate Social Responsibility
Corporate Social Responsibility
Corporate social responsibility (CSR) is as much a part of Shangri-La Rasa Ria, Kota Kinabalu as its memorable experiences and warm welcome. Our success is due to the active involvement of our hotel colleagues and guests. In all activities, we aim to preserve and respect the way of life and traditions of local communities and endeavor to minimize our impact on the environment by adhering to environmental sustainability policy. We also partner with our local communities as well as volunteers for environmental clean-up days, and tree planting efforts. At Shangri-La Rasa Ria, we are fully committed to the wellbeing of our guests and the community and will continue to lead in finding inclusive, sustainable corporate social responsibility solutions.
Learn More