About the Hotel

Your Shangri-La Story

Some search for great escapes

we bring you paradise

Escape out of the city and journey into nature; where the sea meets the rainforest and a warm welcome awaits.

With vast acres of untouched natural beauty, Shangri-La Rasa Ria, Kota Kinabalu is a stunning sanctuary that makes each moment of your holiday matter. Find yourself being entertained with the best dining in all of Kota Kinabalu, nurtured at our spa and delighted by our unique signature experiences. You’ll be immersed into this enchanting Borneo paradise, creating memories that last a lifetime. Experience the stunning outdoors of Borneo with over 60 land and water activities for adults and children at the Rasa Ria Resort. Unwind at our Spa or indulge with our extensive dining options with 6 restaurants and 2 bars. You can also choose our customised dining experiences curated just for you at breath-taking locations across the 400-acres of the resort. Rasa Ria is also home to an 18-hole championship golf course with picture-perfect views of Mt Kinabalu (a UNESCO World Heritage site). Create memories that last a lifetime at this Borneo paradise with our stay offers. Shangri-La Cares - Your Well-being In Our Care. Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter. Click here to know more about our health and safety commitment at shangri-la.com/cares.

Explore Sabah

Sabah is a vibrant destination for travellers who want a close experience with nature. It is located on the island of Kalimantan in the eastern part of Malaysia. The island's many natural attractions are complemented by a fascinating local culture that has preserved centuries-old ways of living into the present day. Ask us about our drone usage policy. Our front office or Duty Managers will be able to guide if want to fly a drone for fun or if you want to record spectacular moments at our Borneo Paradise. Visit the official site of Tourism Malaysia.

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Services & Facilities

Our dedicated and experienced staff caters to the needs of guests with an extensive range of services and facilities. If you require any service not listed here, please contact us and we will do our very best to assist in any way we can. Click here for resort map. Facilities Wi-Fi and broadband Internet access TV Channel Clinic Conference Facilities Facilities for the Physically Challenged Business Center Non-smoking Rooms Parking Facilities Gym In-room Safety Deposit Box Express Check-in and Check-out Services Laundry & dry-cleaning service (48 hours turnaround service available from 8.00am to 6.00pm) Children Kids Club Indoor and outdoor playground Daily activities for adults and children Travel & Transportation Airport Transfer Taxi & Limousine Service Travel Agency Food & Beverages 24-hour Room Service 5 Restaurants 1 bar and pool bar Lobby Lounge with daily pastries 2 Karaoke Room 1 Ice Cream Bar Other Services Gift Shop Nail Salon

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Map & Directions

Kota Kinabalu International Airport is located at Tanjung Aru outside the city centre. The journey from the airport to Shangri-La Rasa Ria, Kota Kinabalu, is approximately 45 minutes by car. View full 360° VR tour here.

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Awards

We are honoured to receive recognition for our legendary Asian hospitality. Here are our recent awards: 2022 Awards Best Leisure Hotel in Malaysia, 2022 Haute Grandeur Global Excellence Awards Clean & Safe Malaysia, Bureau Veritas Certification 2021 Awards Voted No.1 Best Family Resort, Malaysia, Holidays with Kids (Australia), Readers’ Choice 2021 The Spa - 2021 Best Luxury Resort Spa in Malaysia, World Luxury Spa Awards 5th Best hotel for children in the World, The Villegiature Awards 2020-2021 2020 Awards Voted No.1 Best Family Resort, Malaysia, Holidays with Kids (Australia), Readers’ Choice 2020 The Spa - 2020 World Luxury Spa Awards, World Luxury Awards Gold - Best Sustainability Initiative in the International Category, M&C Asia Stella Awards 2020 Winner of The Best Luxury Wellness Retreats in Malaysia, Luxury Lifestyle Awards 2020 2020 TripAdvisor Travellers’ Choice, TripAdvisor 2019 Awards ASEAN MICE Venue Award by ASEAN MICE Venue Standard 2019 Most Interesting Event Excellence Award (1,000 persons and below) by Malaysia Business Events Awards 2019 Little Luxie Awards for Best Luxury Resort in Malaysia by Five Star Kids, Australia 2019 Recommended 5.9/6 on Holiday Check 2019 Dian Ping Customer Review Awards 2019 - Sampan Bar Dian Ping Customer Review Awards 2019 - Kozan Teppan-Yaki Dian Ping Customer Review Awards 2019 - Oceano Italian Restaurant Dalit Bay Golf and Country Club, Best Golfing Experience – Sabah Tourism Awards 2019 Certificate of Excellence Hall of Fame 2019, Shangri-La’s Rasa Ria Resort & Spa, TripAdvisor Certificate of Excellence Hall of Fame 2019, Rasa Ria Reserve by Shangri-La, TripAdvisor Certificate of Excellence Hall of Fame 2019, Kozan Teppan-Yaki, TripAdvisor Certificate of Excellence Hall of Fame 2019, Naan – Flavours of India, TripAdvisor Certificate of Excellence 2019 – Tepi Laut, TripAdvisor Certificate of Excellence 2019 – Coffee Terrace, TripAdvisor Certificate of Excellence 2019 – Oceano Italian Restaurant, TripAdvisor Top Production Hotel 5 Star 2019, Ctrip People's Choice Awards 2019, Par Golf Voted No.1 Best Family Resort, Malaysia, Holidays with Kids (Australia), Readers’ Choice 2019 华人礼遇酒店Chinese Preferred Hotel 2019 Ranked 10th of Top 25 Hotels in Malaysia, TripAdvisor 2019 Travellers’ Choice Ranked 9th of Top 25 Luxury Hotels, TripAdvisor 2019 Travellers’ Choice Ranked 15th of Top 25 Hotels for Service - Malaysia, TripAdvisor 2019 Travellers’ Choice 2018 Awards Malaysia’s Best Golf Hotel 2018, World Golf Awards 2018 Voted No.2 Best Family Resort, Malaysia, Holidays with Kids (Australia), Readers’ Choice 2018 Ranked 9th of top 10 Best Hotel & Resorts Malaysia, DestinAsia Readers’ Choice Awards 2018 WOW! Best Family Destination Hotel 2018, Shanghai WOW! Best Business Partner 2018, Century Holiday International Travel Group Top 100 Luxury Award Winner 2018, Hotels.com Bronze Award 2018, Rakuten Travel Best Newcomer in Asia, 2018 Condé Nast Johansens Award for Excellence (UK) Bronze Winner for Favourite Hotel - Family Trip by Expat Living Readers’ Choice 2018 Agoda - Golden Circle Award Winner 2018 Ranked 13th of Top 25 Hotels in Malaysia, TripAdvisor 2018 Travellers’ Choice Ranked 7th of Top 25 Luxury Hotels, TripAdvisor 2018 Travellers’ Choice Ranked 15th of Top 25 Hotels for Service - Malaysia, TripAdvisor 2018 Travellers’ Choice For more details or other press enquiries, please contact our Director of Communications: Neena DewiNeena.dewi@shangri-la.comTel: (60 88) 797 888

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Corporate Social Responsibility

Corporate social responsibility (CSR) is as much a part of Shangri-La Rasa Ria, Kota Kinabalu as its memorable experiences and warm welcome. Our success is due to the active involvement of our hotel colleagues and guests. In all activities, we aim to preserve and respect the way of life and traditions of local communities and endeavor to minimize our impact on the environment by adhering to environmental sustainability policy. We also partner with our local communities as well as volunteers for environmental clean-up days, and tree planting efforts. At Shangri-La Rasa Ria, we are fully committed to the wellbeing of our guests and the community and will continue to lead in finding inclusive, sustainable corporate social responsibility solutions.

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