About the Hotel
Your Shangri-La Story
Some search for great escapes
we bring you paradise
Escape out of the city and journey into nature; where the sea meets the rainforest and a warm welcome awaits.
Environmental, Social, and Governance
Environmental, Social, and Governance
Our ESG Vision
At Shangri-La, we aim to be the best-loved hospitality group by hosting people to the colourful joys of life in a sustainable manner, delivering hospitality that empowers our people, uplifts local communities, nurtures the planet, and celebrates Asian heritage.
Our ESG Strategy
Our ‘Triple S’ strategy of Stay, Savour and Shine ensures that sustainability is embedded into every aspect of our business and operations, touching every step of your journey with us.
Learn MoreExplore Sabah
Explore Sabah
Embark on a journey in vibrant Sabah—a haven for nature enthusiasts. Discover the island's natural wonders intertwined with a captivating local culture that cherishes age-old traditions into the present day. Your adventure awaits!
Learn MoreServices & Facilities
Services & Facilities
At our resort, our devoted and seasoned staff are committed to meeting guests' needs through a comprehensive array of services and facilities. Should you require any service not currently listed, kindly get in touch with us, and we will do our utmost to assist you in every possible way.
For easy navigation, access the resort map by clicking here. Your comfort is our priority.
Front Desk
24-hour front desk service
Luggage storage
Family Friendly
Babysitting Service
Daily activities for adults and children
Food & Beverages
24-hour Room Service
2 Karaoke Room
Transportation
Airport Transfer
Shuttle Service to the city
Business Services
Meeting Room
Internet
Wi-Fi and broadband Internet access
Spa & Wellness
Gym
Nail Salon
Parking
Free self-parking onsite
Electric car charging station onsite
Other Services
Travel Agency
Clinic
Learn MoreAwards
Awards
We are honoured to receive recognition for our legendary Asian hospitality.
Here are our recent awards:
2025 Awards
Top 10 Best Malaysia Resorts by DestinAsian 2025 Readers’ Choice Awards
2024 Awards
ASEAN Green Hotel Standard 2024-2026 by ASEAN Tourism Standard
ASEAN MICE Venue Standard 2024-2026 (Category: Meeting Room) by ASEAN Tourism Standard
Voted No.1 Best Family Resort, Malaysia by Holidays with Kids (Australia), Readers’ Choice 2024
Top 500 Hotels in the World by Travel + Leisure
Tripadvisor Travellers’ Choice Awards 2024
Top Producing Chain 2024 by Trip.com
Trip.Best Premium Hotel 2024 by Trip.com
TTG Travel Awards 2024 – Best Hotel in Sabah
2023 Awards
Green Hotel Certified by Ministry of Tourism, Arts and Culture Malaysia
Voted Best Hotel View in Malaysia by Haute Grandeur 2023
Travel + Leisure Luxury Awards Asia Pacific 2023 – No.6 Malaysia’s Best Beach & Upcountry Resort
Voted No.1 Best Family Resort, Malaysia by Holidays with Kids (Australia), Readers’ Choice 2023
Voted No.9 Best Family-Friendly Resort by Lifestyle Asia 2023
2022 Awards
Voted No.1 Best Family Resort, Malaysia by Holidays with Kids (Australia), Readers’ Choice 2022
Best Leisure Hotel in Malaysia by Haute Grandeur Global Excellence Awards 2022
Clean & Safe Malaysia Certification by Bureau Veritas
2021 Awards
Voted No.1 Best Family Resort, Malaysia by Holidays with Kids (Australia), Readers’ Choice 2021
Best Luxury Resort Spa in Malaysia by World Luxury Spa Awards 2021 (The Spa)
5th Best Hotel for Children in the World by The Villegiature Awards 2020-2021
For more details or press enquiries, please contact our Senior Marketing Communications Exe:
Shirley Olim
[email protected]
Tel: (60 88) 797 888
Learn MoreMap & Directions
Map & Directions
The journey from the airport to Shangri-La Rasa Ria, Kota Kinabalu, is approximately 45 minutes by car.
View full 360° VR tour here.
Learn More