Reservations  

Please book your nursing program in advance. You can send an email, make a phone or directly go to the Shangri-La Spa to make a reservation. We will assist you in choosing the nursing program that suits you. Kindly reminder: if you are pregnant or have any health issues, please inform the staff directly.

Minimum Age 

The Spa only accepts customers aged 18 and above for treatments. Minors aged 12 and above who have a need for treatments must have their accompanying parents sign an agreement, after which they can enjoy the spa treatments. For details, please consult the Spa staff.

Cancellation 

If you are unable to keep the appointment, please notify us 4 hours before the start of the nursing program, and we will be happy to reschedule it for you. If you cancel the appointment within the 4-hour deadline or fail to show up, the Spa will charge a 100% cancellation fee. If you are late, we will try our best to complete the entire treatment session. However, if the therapist has another appointment after the scheduled time with you, your treatment session may need to be shortened, but the price cannot be changed.

What to Wear 

There is no need to bring or wear any special clothing. Slippers and a bathrobe will be provided. Please do not bring valuables to the spa. The hotel and spa are not responsible for lost or stolen items.

Arrival Time 

Please arrive at the Spa 10 minutes before the scheduled appointment time. Our reception desk will provide you with a brief communication.

Preparing for Your Treatment 

For ladies, no preparation is necessary. For men, we recommend shaving no less than 2 hours prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

Your Privacy 

Your personal privacy will be protected at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated.