Chi, The Spa at Shangri-La is committed to providing a relaxing atmosphere for all who enter.

The following policies, guidelines and suggestions are intended to enhance everyone's experience with us.

 

MEETING YOUR NEEDS
Upon your arrival at Chi, our receptionist will conduct a brief consultation to ensure that you have treatments suited to your needs. Please advise the receptionist if you are pregnant or have any health issues.

Our receptionists are experienced in all treatments and would be delighted to assist you in planning your spa programme for the duration of your stay at the hotel.

PREPARING FOR YOUR TREATMENT
For ladies, no preparation is necessary; simply show up and enjoy. For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

WHAT TO WEAR
There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite. Facial gowns are provided for facials, as are Thai pyjamas for Thai massage. Underwear is provided for all other body treatments and massages if you require.

YOUR PRIVACY
Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

MAKING RESERVATIONS
Advance booking prior to intended treatment time is recommended. Please either call or visit Chi, The Spa should you wish to discuss your personalised treatment.

ARRIVING ON TIME
To enjoy your spa experience, please arrive at least 30 minutes before your appointment.

LATE ARRIVALS
In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterwards.

CHILDREN
Children under 16 years should be accompanied by adults.

CANCELLATION
In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of 4 hours notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule. No-shows or appointments cancelled within 4 hours will incur a 100% cancellation fee.

SERVICE CHARGE
The published prices are subject to service charge. The percentage for service charge is 5%. 

YOUR COMFORT – DO LET US KNOW YOUR NEEDS!
Although we try to anticipate your needs, we appreciate that a spa is a very individual experience. Please let your therapist know if there is any way we can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels, etc. We appreciate your feedback and encourage you to kindly fill in a Guest Questionnaire following your treatment.