Recognition of exceptional hospitality

We are honored to receive worldwide recognition for our legendary “Heartfelt hospitality”. Here is a list of our recent awards:

1. Gourmet Golden Restaurant

2. Excellent Partner Hotel of the Year

3. Most Popular Hotel of the Year 2021

4. Best Wedding Hotel

5. Best Urban Resort Hotel

6. Best City Hotel

7. Family Friendly Hotel of the Year

8. Best Luxury Hotel

For more details or other press enquiries, please contact our Director of Communications.

Ruby Xu

[email protected]

Tel: (86 571) 8733 8888


6 Changshou Road, Kerry Centre, Yan'an Road, Hangzhou 310006 China


(86 571) 8733 8888

Check-in / Check-out

We hope you’ve enjoyed your stay from start to finish.

Please note the check-in / out times below:

Payment Methods

Online payment methods we accept at selected platforms: