HotelOffersCustomStay
CustomStay
Rooms & Suites

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Shangri-La Hotel, Colombo

Now you can create your own hotel package, with CustomStay.

When booking our Flexible Rate, you can select from a range of services to be added to your basic room rate, in addition to Internet access. The more you select, the more you save.

How to create your CustomStay package 

Simply enter your travel dates and number of room occupants, then click on Check Rates & Offers.

Choose your desired room type from the available options and select CustomStay. A list of exclusive CustomStay services and privileges will be presented for your selection.

As you start adding services to your booking, the Total Room Rate will change to reflect additional services added, so that you know exactly what you are getting.

Terms and Conditions
  1. The CustomStay package only applies to bookings at our Flexible Rate and may not be used in conjunction with other room rates or packages. All previously selected package items in a CustomStay booking will be removed if the room rate is no longer a Flexible Rate.
  2. You may change your CustomStay package items selection up to the time of hotel check-in. No changes will be allowed to the package items selection once you have checked-in at the hotel. If you need to make changes to your CustomStay package items on the day of your arrival, you will need to contact the hotel by telephone to make the changes.
  3. Unused portions of package items are not transferable and will not be refunded to your hotel bill.
  4. The daily buffet breakfast add-on item is calculated according to the number of adults specified in the booking and does not apply to children. Please refer to our Children's Meal Plan policy for details on breakfast charges for children as it is age-dependent.
  5. Dining credits may be used for all meal periods except breakfast and banquet functions.
  6. Spa credits do not guarantee availability of spa appointments. Please indicate your preferred date/time of spa treatments in your reservations so that spa appointments can be made in advance.
  7. In the rare event that your room is not ready at your time of arrival, we will offer you a suitable alternative room until your designated room is ready.
  8. This Package is subject to availability at the time of reservation and is not valid in conjunction with any other offer or contract.
  9. The rates are for single- or double-occupancy, on a per-room, per-night basis, and are subject to prevailing government taxes (19.88%) and service charge. Please note that government taxes may be subject to change and will be assessed based on the date of your actual stay.
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